Maintenance for the week of January 12:
• PC/Mac: No maintenance – January 12
• ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
As mentioned in this post we are aware of this issue. We recommend heading over there and providing any information you can about about the issue, such as answering the question in the linked post.