Can´t login - no confirmation email

p6kocka · April 2021

I can´t login into game because I don´t get the confirmation email. I can´t login into my accout because I don´t get the confirmation email. Waiting already for a day. What should I do pls?

ZOS_Adrikoth · April 2021

Greetings @p6kocka

If the troubleshooting in this article does not resolve the issue, then please go ahead and submit an Account Recovery ticket with us here.

p6kocka · April 2021

The first throubleshooting won´t help. The second ticket:

"Provide the Month / Day / Year when you created the ESO account you are attempting to recover.

You can locate this information in the email you received when you created your account.

The subject of the email is: "Elder Scrolls Online - New Account Email Verification"

I was playing the game since beginning. I don´t know the date nor I don´t have the e-mail when I created the account.
I have always got the confirmation e-mail. It must something on your side.
Why an´t i start to play the game I own, I payed???
Because some stupid confirmation e-mail didn´t get to my e-mail adress.
What should I do pls to start the game and to paly it finally?????

p6kocka · April 2021

Another one:

Answer to Secret Question
Provide the answer (or best guess) to the secret question that is on the account, if you do not remember your secret question perform these steps:

1. Navigate to https://account.elderscrollsonline.com.
2. Click "Forgot password?"
3. Enter the email address for the ESO account
4. Click Continue.
5. Look for an email from noreply@mail.elderscrollsonline.com with the subject “Elder Scrolls Online – Password Recovery" and click the provided link.
5. You’ll be taken to a page that will ask your security question

I don´t remember the secret question. SO I should go tomy account and clik FORGOT PASSWORD, and look for the e-mail....
The problem is ...nothing comes to my e-mail adress.

I have my user name and password... but I don´t receive the emails...that´s why I can´t play my OWN game.
What shouldI do pls?

ZOS_Mika · April 2021

Greetings,

We have recently removed a few comments in this thread because they contained personal information. For the sake of your own identity protection and personal privacy, we ask that you please do not share any personal information in the official The Elder Scrolls Online community.

Please fill the Account Recovery form out to the best of your ability. If you are not sure if you have the right answer to one of the questions, please provide your best guess so that you are able to successfully submit the ticket and a member of our support team can investigate. Thank you for your understanding.

ganj1234 · April 2021

There are issues with the account logins right now i think. I hope this gets addressed soon. I've already submitted an account recovery ticket despite knowing all my login info.

ZOS_Bill · April 2021

If you've opened a ticket with support for assistance, you are welcome to post your ticket number in this thread so we can check on it.

CallmeSunny · April 2021

Again??? Cant even get into loginscreen... rip... 5 seconds for half an hour... feed that hamster please, pretty please!!!

ZOS_Bill · April 2021

@CallmeSunny

We are currently investigating issues some players are having logging into the PC/Mac EU megaserver.

CallmeSunny · April 2021

Well, this is nothing new, this been on for quite some time..... i hear this from many players on PC EU....