Unable to log in or update game since patch.

WhyMustItBe · March 2021

It appears there was a patch today as I tried to log in and it says I have an out of date client. So, I loaded the launcher same as I always do, however it just sits there at a blank page saying "Loading..." and never does anything. I disabled all firewall and other antimalware programs and rebooted and I still can't get the launcher to update the game so I can play.

Any suggestions?

WhyMustItBe · March 2021

I can log into the PTS, however I am still getting blocked from updating the game client.

WhyMustItBe · March 2021

So no one else is having problems updating through the launcher tonight?

I have done everything on my end. As I said disabled all firewall stuff (shouldn't have to nothing changed but just being thorough), and I can log in to the PTS so it isn't a routing issue to ZOS servers. I even tried connecting through a VPN to mask my IP in case it was flagged for some weird reason.

This is really strange and I have never seen an instance where the game needs an update to let you log in and the launcher won't download it!

Process Explorer shows the launcher "listening" on port 49854 to "treasuredata.com:0" but no traffic whatsoever. I am able to ping this server and get steady replies.

WhyMustItBe · March 2021

Well it has been over an hour now with no advice or change. Guess I don't get to play tonight.

WhyMustItBe · March 2021

UPDATE: Tried everything at this link:

https://help.elderscrollsonline.com/app/answers/detail/a_id/3054/~/what-do-i-do-if-my-eso-launcher-wont-start-or-gets-stuck-at-“looking-for

The contents or host.developer.log where it gets stuck are as follows:

03/22/2021 19:43:35 Extracting skin file (locale.json)
03/22/2021 19:43:35 Extracting skin file (workflow.json)
03/22/2021 19:43:35 Response code set [/images/gold/dropdown-bottom.png:200:0]
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2381): ---- Setting loaded ----
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2246): -=- Region: US
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2264): ---- Error: Missing Expected Registry Key ----
03/22/2021 19:43:35 Extracting skin file (locale.json)
03/22/2021 19:43:35 Extracting skin file (locale.json)
03/22/2021 19:43:35 Accept queue size of (2)
03/22/2021 19:43:35 Response code set [/images/gold/backgrounds/bg_blackwood.png:200:0]
03/22/2021 19:43:35 Response code set [/images/gold/dropdown-open.png:200:0]
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2894): -=- Version: 2180561
03/22/2021 19:43:35 Response code set [/images/gold/backgrounds/bg_blackwood_updating.png:200:0]
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2914): ***** Standard launcher application macro injections *****
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2958): ***** DMMproduct_id=215828 *****
03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2959):

Branch: live

03/22/2021 19:43:35 http://127.0.0.1:50224/applications.js (2960):

Type: public

03/22/2021 19:43:35 Extracting skin file (locale.json)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Loading interop library (C:\Users\Public\_Games\ESO\Launcher\downloader.dll) (3.6.12.4)
03/22/2021 19:43:35 Loading interop library (C:\Users\Public\_Games\ESO\Launcher\patcher.dll) (3.6.12.4)
03/22/2021 19:43:35 Loading interop library (C:\Users\Public\_Games\ESO\Launcher\MinSpecDetectionInterop.dll) (1.0.0.2)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Loading localization (en-us)
03/22/2021 19:43:35 Extracting skin file (analytics.json)
03/22/2021 19:43:35 Downloader Version: 3.6.12.4
03/22/2021 19:43:35 Solid Core v0.82 () in use (S11)
03/22/2021 19:43:35 Cwd [C:\Users\Public\_Games\ESO\Launcher\] [00:FF:12:4B:F1:D3]
03/22/2021 19:43:35 Torrent Agent: -SC0082-
03/22/2021 19:43:35 Torrent Agent: -SD36C4-
03/22/2021 19:43:35 Starting manager thread
03/22/2021 19:43:35 Manager state changing from (Idle) to (Start)
03/22/2021 19:43:35 Manager state changing from (Start) to (Process)
03/22/2021 19:43:35 Patcher Version: 3.6.12.4
03/22/2021 19:43:35 Unable to load library (C:\Users\Public\_Games\ESO\Launcher\MinSpecDetectionInterop.dll) (126)
03/22/2021 19:43:35 C:\Users\Public\_Games\ESO\Launcher\MinSpecDetectionInterop.dll failed to load for interop.
03/22/2021 19:43:35 Accept queue size of (2)
03/22/2021 19:43:35 Response code set [/images/gold/backgrounds/bg-cover_dmm.png:200:0]
03/22/2021 19:43:35 Response code set [/images/gold/backgrounds/bg-cover_pc.png:200:0]
03/22/2021 19:43:35 Response code set [/images/gold/backgrounds/bg-cover_steam.png:200:0]
03/22/2021 19:43:35 Response code set [/fonts/RoboCondensed_bold.woff:200:0]
03/22/2021 19:43:35 Response code set [/fonts/RoboCondensed_regular.woff:200:0]

WhyMustItBe · March 2021

Also tried: Uninstalling visual C and rebooting, reinstalling, rebooting. Nothing.

At this point I am wondering if there is some place I can check if ZOS has just decided to ban my account for some reason. If that is the case I would prefer to stop payment on my next month of ESO+ since I am apparently not going to be able to use the product I am paying for.

renne · March 2021

Have you tried repairing the launcher?

Tuning off any addons?

Reinstalling? Most things solved by a clean reinstall.

ZOS_Bill · March 2021

As this is a duplicate discussion we will now be closing the thread going forward. We have posted in the thread below which can be used for further troubleshooting.

Unable to log in or update game since patch.