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• NA megaservers for patch maintenance – March 9, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for patch maintenance – March 9, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – March 11, 9:00AM EDT (13:00 UTC) - 1:00PM EDT (17:00 UTC)
Does support still work?
Misty
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Does support still work for this game? I put in a ticket and didn't even get a acknowledgement. When I went to check the progress of my tickets it took me to a dead page that told me that I had no tickets.
Surly a game of this size populated by millions should have support. It looks to me as if they have closed support down. So what do you do when you need help? Has anyone recently had any success with a ticket?
Edited by Misty on January 29, 2021 6:50AM Surly a game of this size populated by millions should have support. It looks to me as if they have closed support down. So what do you do when you need help? Has anyone recently had any success with a ticket?
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ZOS_AdrikothadminGreetings @Misty
If you can please provide a ticket number we would be happy to check in on its status for you. Your ticket number can either be found in the "My Support" tab of help.elderscrollsonline.com when logged in, or on your screen directly following the submission of your ticket.
Please be aware that tickets submitted under Feedback/Bug do not receive direct support from our team.Edited by ZOS_Adrikoth on January 29, 2021 1:41PMThe Elder Scrolls Online - ZeniMax Online Studios
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Misty✭✭✭ZOS_Adrikoth wrote: »Greetings @Misty
If you can please provide a ticket number we would be happy to check in on its status for you. Your ticket number can either be found in the "My Support" tab of help.elderscrollsonline.com when logged in, or on your screen directly following the submission of your ticket.
Please be aware that tickets submitted under Feedback/Bug do not receive direct support from our team.
It was under account/billing and there is no record of my ticket at all. Yes I should have remembered or wrote down the ticket number but I didn't. I will have to submit another one, but if it goes nowhere after I submit it then there is little anyone can do about it.0 -
rbedsole✭✭I can't even log in when trying to submit a ticket even though I can log in everywhere else on the website. When I try to log in when submitting a ticket it says "Login Failed".0 -
Misty✭✭✭ZOS_Adrikoth wrote: »Greetings @Misty
If you can please provide a ticket number we would be happy to check in on its status for you. Your ticket number can either be found in the "My Support" tab of help.elderscrollsonline.com when logged in, or on your screen directly following the submission of your ticket.
Please be aware that tickets submitted under Feedback/Bug do not receive direct support from our team.
Out of the blue I got a email from support fixing my problem so all is good. Thank you.
Support does work it's just that you don't seem to have any records that it is working.
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ZOS_BilladminThank you for the update with support. Now that the OP's issue is resolved, we will be closing the discussion.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.