The Elder Scrolls Online

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Game crashing PS4 Europe

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pavsaint
pavsaint
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Game now constantly crashes (blue error screen) on PS4 Europe when scrolling down guild list been happening before last maintenance patch please fix this

Error message CE-34878-0
Edited by pavsaint on January 22, 2021 5:58PM
  • ZOS_SarahHecker
    ZOS_SarahHecker
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    Hey @pavsaint just sent you a DM asking for more info.
    Staff Post
  • madrab73
    madrab73
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    Several people in my PVP guild have same issue on PS4 EU
  • Hallothiel
    Hallothiel
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    I just keep getting the ‘timed out’ error when attempting to log in to characters. Takes a couple of tries.

    But guildmates have said are blue screening looking at notifications or guild roster.
  • XperiencedTBAG
    XperiencedTBAG
    Soul Shriven
    Hi!
    This is the GM of an Huge guild . I wanted to say that the problem is in the MoTD itself and when updating notes/roster it crashes the whole system. And lot of Guilds experience this problem. The fix is to delete the message of the day,but your support team is nowhere to be found/getting automatic messages.Second point is when huge guild,bids big coin for their current trader. This bug will affect the guild because players can’t play a game which is unplayable. A lot of tickets have been sent by the members and players and the answer is an automatic message which solves nothing.
    I think that their needs to be an fix in your support department. And this is not an attack, it’s just an frustration on when we as a team play the game and achieve great things.
    Edited by XperiencedTBAG on January 22, 2021 9:17PM
  • rrimöykk
    rrimöykk
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    Can confirm. After maintenance trials been really hard as some are constantly crashing. It only seems to affect certain players, not all.
  • Weesacs
    Weesacs
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    My game just keeps lagging like hell
    High Elf Templar
    PS4 - EU - DC
    Over 37,500 Achievements!
  • munchkinxx
    munchkinxx
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    ZOS_SarahHecker wrote: »
    Hey @pavsaint just sent you a DM asking for more info.

    @ZOS_SarahHecker I am in the guild that has the issues with the crashing. I believe it is the esoiu art codes used in the motd causing the crash.

    It was previously fixed by a Zos team member wiping the entire contents of the motd.

    I have Dm'd you with relevant information to solve the issue

    Thank you
    Edited by munchkinxx on January 23, 2021 1:07AM
  • XperiencedTBAG
    XperiencedTBAG
    Soul Shriven
    ZOS_SarahHecker wrote: »
    Hey @pavsaint just sent you a DM asking for more info.

    Maybe we get an DM soon?
    I’ve told the issue multiple times and know what’s the problem. Power PS4 ,delete save cache. IT DOES NOT WORK AND IS WASTE OF TIME!

    Please send message to the ingame fix department to delete Guilds message of the day and about us texts.

    Ticket numbers:

    Incident: 210122-002897
    Incident: 210122-002262
    Incident: 210122-003002
    Incident: 210122-001189
    Incident: 210122-000535
    Incident: 210122-000513
    Incident: 210122-000570
    Incident: 210121-001896
    Incident: 210121-001999
    Incident: 210121-002399
    Incident: 210121-002348
    Incident: 210121-002372
    Incident: 210121-002027
    Incident: 210121-001896
    And more ...

  • munchkinxx
    munchkinxx
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    XperiencedTBAG wrote: »
    ZOS_SarahHecker wrote: »
    Hey @pavsaint just sent you a DM asking for more info.

    Maybe we get an DM soon?
    I’ve told the issue multiple times and know what’s the problem. Power PS4 ,delete save cache. IT DOES NOT WORK AND IS WASTE OF TIME!

    Please send message to the ingame fix department to delete Guilds message of the day and about us texts.

    Ticket numbers:

    Incident: 210122-002897
    Incident: 210122-002262
    Incident: 210122-003002
    Incident: 210122-001189
    Incident: 210122-000535
    Incident: 210122-000513
    Incident: 210122-000570
    Incident: 210121-001896
    Incident: 210121-001999
    Incident: 210121-002399
    Incident: 210121-002348
    Incident: 210121-002372
    Incident: 210121-002027
    Incident: 210121-001896
    And more ...

    I would strongly suggest something is done asap. We have 498 very angry users right now.
  • rrimöykk
    rrimöykk
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    munchkinxx wrote: »
    XperiencedTBAG wrote: »
    ZOS_SarahHecker wrote: »
    Hey @pavsaint just sent you a DM asking for more info.

    Maybe we get an DM soon?
    I’ve told the issue multiple times and know what’s the problem. Power PS4 ,delete save cache. IT DOES NOT WORK AND IS WASTE OF TIME!

    Please send message to the ingame fix department to delete Guilds message of the day and about us texts.

    Ticket numbers:

    Incident: 210122-002897
    Incident: 210122-002262
    Incident: 210122-003002
    Incident: 210122-001189
    Incident: 210122-000535
    Incident: 210122-000513
    Incident: 210122-000570
    Incident: 210121-001896
    Incident: 210121-001999
    Incident: 210121-002399
    Incident: 210121-002348
    Incident: 210121-002372
    Incident: 210121-002027
    Incident: 210121-001896
    And more ...

    I would strongly suggest something is done asap. We have 498 very angry users right now.

    Sadly we play on PS and it's weekend so most likely nothing will happen till next week. Would it be on PC, it will get fixed asap.
  • pavsaint
    pavsaint
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    Doesn’t look likely this will be fixed quickly

  • XperiencedTBAG
    XperiencedTBAG
    Soul Shriven
    pavsaint wrote: »
    Doesn’t look likely this will be fixed quickly

    Got an reply from them. They will now submit the ticket to ”Advanced Team” . Don’t know what this mean. Maybe an advanced automatic message on how to delete esocache. Let’s see. It’s funny on how they offer you to buy crowns and add other nice stuff, yet the core thing they missing is to make the customer happy and make an nice experience for all customers.
  • pavsaint
    pavsaint
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    Yes, quite.
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