Is there a DVD or Blu-Ray disk that has the fully updated version of ESO?

ZOS_BillE wrote: »

This indicates that you may not have your game updated to the latest version of the game. First, make sure that you are launching the game from the launcher and not from the .exe file. If the issue persists, proceed to the following steps:

Why am I receiving Error 500 (3:1:1268:0) "Data version does not match the client version. Please make sure the game is fully up to date"?

I am indeed launching the game from the launcher. I did read the page at the link you provided. The recommended fix for the problem is to run repair in the launcher. I did run repair. Each time that I run repair, a 57 gigabyte download begins.

On the first attempt to download that 57 gig, a software crash terminated the launcher. I'd gotten about 40% of the data block. I had to start over.

On the second attempt to download that 57 gig, the power went off. I'd gotten about 6% of the data block. I had to start over.

The third attempt (involving five straight days of downloading) to download that 57 gig ended when the power went off about 25 minutes ago. I'd gotten about 31% of the data block.

I am currently downloading the batch of updates that were made in the past five days. When that is down, I will again attempt to use the launcher to log on to the game. If I again get an Error 500, then I will again restart the download of that 57 gigabyte block that the ESO software thinks needs repairing. It will take at least another three weeks to get all of that first block of data.

Electric power flicker at 7:10pm EST, 17 November 2020, ended the fourth attempt to repair ESO.

Fifth attempt to repair ESO begins at 7:15pm EST, 17 November 2020.

Okay. I did submit a ticket to customer support. I presented my problem as a download issue, downloaded ESO's Game Consultant, ran it, and attached the REPORT file. In the text box for problem explication, I wrote this:

After applying the Markarth update, on/about 2 November 2020, I tried to log on to ESO in order to play the game. From the log-in page, I was shown a box containing the message "ERROR 500. [3:1:1396:0] Data version does not match the client version. Please make sure the game is fully up to date." I looked up, on ESO's website, the prescribed manner to fix this problem, and I read that I should run REPAIR from the launcher. I did so. After "verifying" a large block of data (60+ gigabytes), the launcher began a download of about 57 gigabytes... at an average downloading speed of about 44 kbps, with gusts up to 140 kbps and with lags down to 10 kbps. I expected to wait approximately 15 days for the download to complete. About a week later, on/about 9 November, the launcher abruptly crashed, which might or might not have been due to a minor flickering of the electric power at my house, sufficient to cause the crash, but not lasting quite long enough to force my computer to reboot. I'd had about 40% of that 57 gigabyte data chunk downloaded. I rebooted my computer, ran the launcher, and began another REPAIR. I got about 6% of that same 57 gigabyte data block when the electric power flickered at my house, causing my computer to reboot. I again ran the launcher and began another REPAIR. This time the downloading continued until I had 31% of that same 57 gigabytes, and then, earlier today (17 November 2020), the electric power at my house flickered again, causing my computer to reboot. I again ran the launcher and began another REPAIR. This time, I didn't download anything more than a negligible amount of data before the electric power at my house once again flickered, causing my computer to reboot. I am currently at the beginning of my fifth attempt to repair my ESO game. Given the recent past, I don't expect success. I'm an ESO Plus subscriber, and so far I've lost two weeks' worth of gaming time that I've paid for. Is there any way you can help me restore my game files to a fully updated and playable condition?

I sent that in, and I was given a ticket number.

I had the same problem. After downloading the markarth update through steam and launching the game, the launcher decided that it wants to redownload the entire game for no reason.

Im lucky i have fast internet.

Yes, I can play PvE parts of the game. But I often have almost a second's worth of lag, which is too much for competitive PvP. So I stay out of Cyrodiil and Imperial City. And sometimes a world boss clobbers me when I'd have been okay without the lag.

Update. I'm still on download attempt #5, and so far I have 21 gig of the total 57 gig. Two more weeks without a power outage, and I'll be back in the game.

The ticket number is 201117-006112.

I doubt that there is much that Zenimax can do about this problem. West Virginia (USA) has been an area of rinky-***, slip-shod construction for a century or more. When houses are built around here, you have to be careful that your contractor doesn't use wafer-board for roof material or way-too-thin, non-pressure-treated boards for your porch. With regard to the phone lines, some cheapskate contractor mixed aluminum and copper wiring without bothering with any impedance-matching networks. And the local ISP's never give you as much bandwidth as you're paying for.

So I'm amusing myself by reading fantasy novels and by writing stuff in my Mathematical Astronomy group on MeWe. If you want to know how to find the Keplerian elements and changes of velocity for orbital insertion for a non-Hohmann transfer orbit, or if you want to learn how to determine an orbit from four observations of an asteroid, or if you want to find the time-to-fall in a plunge orbit... stuff like that... then you can visit the group at

https://mewe.com/group/5f577ea4f29b7f6d59ddfd2f

And, presently, the book I am reading is Black Sun Rising, by CS Friedman. It reads a bit like Stoker's Dracula, except it's on another planet, and there are monsters worse than vampires there.

Update. Attempt #5 is still in progress. I'm at 64% downloaded, with 20200 Mb left to go. The average download speed since this attempt began is 38.1 kbps. Estimated completion (for this data block) at 4h UTC, 5 December 2020.

Update. 3:00 UTC on 1 December 2020. 81% downloaded, 10680 MB left to go.

Hm. You know... I'm doubting that this time the failure involved the electric power. It happened while I was asleep, an hour or two ago. When my electricity goes off, a security light that runs on batteries always switches on at the side of my house. That security light is currently OFF. So it probably wasn't a power flicker this time. It was something else. And that something is likely one of those OS updates that, when it's done, reboots your computer whether you're ready or not.

By the way, the exact length of this data segment is 56964.77 MB.

I report the failure of attempt #6 to download the 57 gigabyte data segment through the ESO Launcher. I had downloaded 38% of the data when the failure happened. At 22:45 UTC on 7 December 2020, the electric power flickered at my house. My computer had to reboot. The download was broken.

And so begins attempt #7 at 23:25 UTC on 7 December 2020. Estimated time to completion is 15 days (based on the average download speed of the previous attempt). If all goes well this time, I may be finished with this download on 22 or 23 December 2020.

I edited because the real downloading hadn't started yet. The Launcher was "verifying." And I edited again because I misread my wall clock. I want to start the time when the 57 gig download begins. This time the data segment has a length of 56964.76 MB.

That is a good suggestion. I may be able to buy one on Amazon and have it shipped to me. In fact, I already have a battery backup: my monitor is standing on top of it. However, it is old and today it functions only as a socket multiplier. It doesn't supply current anymore when the power goes out.

I've never had this much bad luck before with downloading ESO. I did the original downloading in 2014, of course. And I had to redownload everything when ESO began requiring Flash 12, and my computer could only run Flash 11. (I had to buy a new computer that time; it cost me $1500.) But the downloading was successful in only a few tries.

Anyway, something odd happened this morning about 8am EST or 13h UTC (approximately, I didn't see exactly when it happened). Overnight, I downloaded the first 2% of the big 57gig file. Something happened to reset the download back to the beginning. The computer didn't crash. The launcher didn't crash. The electricity didn't go out. But I lost the first 2% of the file that I had downloaded during the preceding 13 hours.

So, technically, I suppose you could say that I'm on download attempt #8, even though I can't pinpoint the time at which it began.

It happened again! Just now, at 21:10 UTC on 8 Dec 2020, my download progress (8th attempt) hit 2% and then, suddenly, that progress went away and the download restarted from the beginning. I don't know what to do now.

goatlyonesub17_ESO wrote: »

It happened again! Just now, at 21:10 UTC on 8 Dec 2020, my download progress (8th attempt) hit 2% and then, suddenly, that progress went away and the download restarted from the beginning. I don't know what to do now.

Try flushing your DNS cache: Open a Command Prompt by pressing Windows key or klick the start button on desktop, select find or search and type Command - it should present you with a hit called Command Prompt so double klick that. In that little command prompt window type:

ipconfig /flushdns

And hit enter. When it prompts you that the DNS cache has been flushed, close that windows and restart the computer.

Also before you try again, have you checked your Firewall setting if the ESO Launcher and ESO64.EXE are checked to be allowed passage through the firewall?

In Control Panel there's the Windows Firewall, starting it you should have an option for "allow a program or functions to pass through the firewall". You can brows to the ESO Launcher program location ( i.e. C:\Program Files (x86)\Zenimax Online\Launcher\Bethesda.net_Launcher.exe) and select the add button when you find the Bethesda.net_Launcher.exe.

Do the same for the ESO64.exe (i.e. C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe) and select Add when you find the file.

Now try it again.

I cross my fingers and toes for you and Rissa! ^^/

(A suggestion could be to clear clear your ESO game directory, but since it seems you are "only" downloading the "mandatory" update I wouldn't do that at this point. If you do that it'll be an even larger download to completely re-install the game. Had you'd have that UPS it could have been an option, but not now.)

Edit: corrected the ip command to ipconfig, ipcfg was wrong.