Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.
Enough with this - Each two hours you add two hours or three
fced
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Say it from the beginning, we need more time, we don't know when we will end the good work we do for you players...
Instead of doing something else, we stay stuck on ESO forum to see if maintenance ended...
If we knew this from the beginning, we would have done something else (Cinema, Night club, anything else than staying and waiting).
Instead of doing something else, we stay stuck on ESO forum to see if maintenance ended...
If we knew this from the beginning, we would have done something else (Cinema, Night club, anything else than staying and waiting).
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mairwen85✭✭✭✭✭
✭✭✭✭No one is forcing you to wait. You can still do those other things. Maybe if you did, you wouldn't mind the extra downtime because you'd be doing something else any way. No one has said you must log on as soon as the server maintenance is over. Tamriel will not cease to exist because you caught a movie instead of drumming your fingers in front of the monitor.
Edited by mairwen85 on November 10, 2020 6:14AM5 -
Xuhora✭✭✭✭✭you must be new arround here, since we learned, never plan to play on patchday. its allways the same4 -
Sephyr✭✭✭✭✭
✭✭Usually Patch ending time is correct. I have a 300 players guild and PSN group with more than 100 players, since yesterday 6Pm my iphone is receiving new notifications : Is the game online, can we play now x100 players.
@Mairwen time is time, time is money, punctuality is a quality.
Not to mention it exposes a larger issue that people, unfortunately, look over. That's the transparency issue that was promised and that none of us on any platform are getting.0 -
ccfeeling✭✭✭✭✭
✭✭No one is forcing you to wait. You can still do those other things. Maybe if you did, you wouldn't mind the extra downtime because you'd be doing something else any way. No one has said you must log on as soon as the server maintenance is over. Tamriel will not cease to exist because you caught a movie instead of drumming your fingers in front of the monitor.
Promise is promise , ZOS know they could catch up the maintenance or not during server down , not at last 1 min .0 -
fced✭✭I am web developper, and i know better than many, how nasty can be a patch repair, but usually i don't wait last minute to call my customers and say them + 2h, then +3h
If a job need more time i know it far more than 1 minute before deadline. It is the problem which happened last night, NA server was online around 5pm UTC (may be 6pm) and EU server got report each 2 hours, at the last second. This is not fair.
As a developper i understand they need more time, a well made job take time, BUT we custommers which pay ESO+ + the game price + the upgrade prices (i paid 3 times the game price only with upgrades not including ESO+) desserve a better quality of service. I got the game at its release played during few months reached VR16 stopped and returned 2 or 3 month ago, game have been improved a bit, but still there is a lot of crashes and problems and i doubt this 10 hours maintenance will fix anything...
I have friends who play FFXIV and tell me they don't even know what a bug mean.Edited by fced on November 10, 2020 9:12AM2 -
mairwen85✭✭✭✭✭
✭✭✭✭I am web developper, and i know better than many, how nasty can be a patch repair, but usually i don't wait last minute to call my customers and say them + 2h, then +3h
If a job need more time i know it far more than 1 minute before deadline. It is the problem which happened last night, NA server was online around 5pm UTC (may be 6pm) and EU server got report each 2 hours, at the last second. This is not fair.
As a developper i understand they need more time, a well made job take time, BUT we custommers which pay ESO+ + the game price + the upgrade prices (i paid 3 times the game price only with upgrades not including ESO+) desserve a better quality of service. I got the game at its release played during few months reached VR16 stopped and returned 2 or 3 month ago, game have been improved a bit, but still there is a lot of crashes and problems and i doubt this 10 hours maintenance will fix anything...
I have friends who play FFXIV and tell me they don't even know what a bug mean.
I'm a software architect and I agree that transparency is the primary issue here. They should communicate out and make their customers aware of extended downtimes in advance, not the very last minute. That's an internal issue. Those tasked with the job should be communicating upwards well ahead of time so that those who are customer facing can forward that information. I'm not defending ZOS on that front, it's just bad business and disrespectful to your users not to do it (that said, ZOS are in the Entertainment and Media domain; the systems I deal with are Government, Finance, and Medical domains where slip-ups cost millions or even lives, so the stakes are different in that regard--still could be better, much better communication on ZOS' part). What I am saying is, stuff happens and you can't always plan your day around things outside of your control, and by all means be frustrated by that, but don't stamp your feet about missing out on a movie or a few drinks at a nightclub because you chose to sit at home staring at your monitor.
As for your friends anecdotally not knowing what a bug is... that's an education problem. Unless you mean they don't experience bugs in the context of the game they play, that's just silly:
Edited by mairwen85 on November 10, 2020 9:46AM2 -
fced✭✭As for your friends anecdotally not knowing what a bug is... that's an education problem. Unless you mean they don't experience bugs in the context of the game they play, that's just silly:
Sorry, it was an manner speaking, FFXIV (mmorpg) is so stable, they never get any bug or it is very rare, and it is an old game with plenty of functionalities, dlcs, map, added over the time... FF Players pay 10 euro per month subscription to play (+ game price + Dlc prices) like ESO, but their developpers, game engineers are probably a step higher)...0 -
mairwen85✭✭✭✭✭
✭✭✭✭As for your friends anecdotally not knowing what a bug is... that's an education problem. Unless you mean they don't experience bugs in the context of the game they play, that's just silly:
Sorry, it was an manner speaking, FFXIV (mmorpg) is so stable, they never get any bug or it is very rare, and it is an old game with plenty of functionalities, dlcs, map, added over the time... FF Players pay 10 euro per month subscription to play (+ game price + Dlc prices) like ESO, but their developpers, game engineers are probably a step higher)...
See the link in my response that you quoted. It the active bugs list for FFXIV .0 -
SirAndy✭✭✭✭✭
✭✭✭✭✭you must be new arround here, since we learned, never plan to play on patchday. its allways the same
And for once i have to defend ZOS on this. Rolling out major patches for such a complex system is no easy task and there is always a chance that something happens that you didn't anticipate. You have to predict a window that you feel comfortable with, but you won't always be able to hit that target.
Nobody ever talks about maintenance that was on time ...
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fced✭✭I have to admit, games engineer have done some good job, with daily certification, bank, etc... it is much more handy... No need to go in quest to see what is needed, they are tagged..
But yesterday we got a lot of bugs, in dungeons our characters (happened several times on pledge not dlc with giant spider in the end - don't know dungeon name in english) was stuck by boss aoe, we can't move send spells, except if the boss was precisely in front of player...
Also we got a lot of freeezes during dungeons, even in dungeons like the pledge dlc (Prison of imperial city) where i never freezed... One of the 4 players during the HM fight freezed, and when returned the chest was no more here...
Could it be because we play on EU server, i don't know... If the champion points + Shop items (item bought with crown) were shared between EU and NA servers i would go create a character on NA server to see the difference...Edited by fced on November 11, 2020 4:06PM0