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completely unable to play game please help me

ginjar81
ginjar81
Soul Shriven
hey all I am genuinely hoping somebody can help me
my issue is this, I have downloaded steam edition many many times and still hitting the same issue of the launcher working but the game doesn't start, from what i have found out its going to background processes and staying there i have attached my game consultant report for anyone that can understand it, i have emailed customer support and so far everything they have suggested hasn't worked

please please help :'(
  • ZOS_Bill
    ZOS_Bill
    admin
    @ginjar81

    Please post your ticket number with support in this thread so we can review what has been sent to you so far.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • ginjar81
    ginjar81
    Soul Shriven
    I think this is the number you mean

    200928-004517

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  • ginjar81
    ginjar81
    Soul Shriven
    is that it ? @ZOS_BillE
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  • newtinmpls
    newtinmpls
    ✭✭✭✭✭
    ✭✭✭✭
    I'm so sorry to hear this. I wish I had a solution; I hope they can help you.
    Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
    Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
    Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
    Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.
    ***
    Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
    House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
    Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis
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  • ZOS_Bill
    ZOS_Bill
    admin
    @ginjar81

    Thank you for your ticket number. I've sent you a private message regarding your current ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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