Friend banned from constant error 307

mrtuhwee · August 2020

So I have a friend who after constantly re logging from constant error 307s got an email stating he was charged twice for ESO+(not true) was refunded and then banned afterwards. Anyways i submitted a ticket to help him out since he can't even get on the website. Anyways it's been a week since i've submitted a ticket for a friend and the only reply I got was i could not assist on his behalf. The issue here is if he's banned from accessing the website how else is he going to communicate? His ticket number is 200807-008143. After reading multiple threads of tickets not being resolved past 1 month i'm beginning to worry he is going to move on and so will the rest of my group. Please don't let the rumors be true.

Alienoutlaw · August 2020

sounds like a chargeback ban, get your friend to make a new account and contact customer service as soon as they can, it can take up to 30 days to resolve as charge back ban reversal is not a priority

idk · August 2020

How could they have received a refund when they were not charged twice?

If they did a charge back it will automatically trigger a ban as Alien pointed out.

mrtuhwee · August 2020

The thing is there wasn't a chargeback, he confirmed it

ZOS_Adrikoth · August 2020

Greetings,

Please ensure that your friend submits a ticket through our Account Recovery form if they are unable to login.

This ensures that the proper team will review the situation.

mrtuhwee · August 2020

ZOS_Adrikoth wrote: »

Greetings,

Please ensure that your friend submits a ticket through our Account Recovery form if they are unable to login.

This ensures that the proper team will review the situation.

Hello Adrikoth, my friend and I have already submitted a ticket through that link last week. Still waiting and he hasn't gotten a reply through email so that's why I had to resort to the forums. The ticket number is above in my first post. 200807-008143. When he created his ticket he never got any confirmation email, fortunately i screenshotted my ticket incase i needed it for reference.

ZOS_Adrikoth · August 2020

We can confirm that ticket #200807-008143 is in the right place, and a support agent will respond as soon as they can.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

mrtuhwee · August 2020

ZOS_Adrikoth wrote: »

We can confirm that ticket #200807-008143 is in the right place, and a support agent will respond as soon as they can.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Hello Adrikoth, can i get an update on this?

ZOS_Bill · August 2020

@mrtuhwee

I've sent you a private message regarding your support ticket.

mrtuhwee · August 2020

Please can i get an update on this?

mrtuhwee · August 2020

@ZOS_GinaBruno , @ZOS_Adrikoth , @ZOS_BillE can we please escalate this? The ticket was submitted on 8/7, i've already have 1 member completely leave our group, 1 who almost never plays anymore and now its just me by myself, and its not fun when the person who brought us all together to play a game we could agree on is not here which is also breaking us apart.

ZOS_Adrikoth · August 2020

Hey there @mrtuhwee

This ticket was updated as of a few hour ago. Thanks for your patience and be sure your friend checks their inbox for our latest reply.

mrtuhwee · August 2020

@ZOS_Adrikoth THANKS!

Ashtaris · August 2020

ZOS_Adrikoth wrote: »

We can confirm that ticket #200807-008143 is in the right place, and a support agent will respond as soon as they can.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

You know, I’ve seen this excuse used several times by ZOS and it just doesn’t hold water anymore. My wife works for a software company that has completely taken their business to a “work from home” situation. Sure, it took a bit of time for their customer service to get organized, but not more than a month, and they have been working from home since March. I understand that perhaps the customer service volume has increased due to more people playing the game because of the pandemic, but if that’s the case, it would seem prudent that ZOS should hire more CS personnel. The only CS listing on your hiring page is for a bilingual French speaking agent, so that should help our Canadian and French friends from across the pond but won’t be a significant impact for the rest of us.