Since Saturday (8/1), various characters of mine have been stuck in the dungeon queue and I have not been able to do any group activities outside of doing a pre-50 battleground one time.

So to start, on Saturday the first issue we had was that we entered a dungeon queue and after a long (standard) wait, the dungeon queue showed me a ready check but my friend did not get one. It then never actually failed and hung in that state forever saying that three people (all but tank) had readied. We left group and it kicked us from queue. We then queued again and after another wait, he received the ready check but I did not. I checked my notifications and nothing was there. We gave up and I went to bed.

The next afternoon we decided to play and tried to queue and the queues never ended. It was at that point that we noticed that we couldn't leave queue. The Leave Queue button simply did nothing. If we disbanded party, we would both be listed as being in queue. If he relogged out of that party, his character would no longer be shown as in queue. At this point, if I relog I am automatically put in queue when I log in on the affected character (but i'm not really in queue. It will never pop).

Last night we tried again, same result. We have noticed that if he invites me and I am in queue already, and I travel to his zone (or just to another zone), it will then show us both as dequeued. At this point I contained customer support. They recommended the random invite and have someone queue and dequeue to fix my account. If a user does that, they can appear to enter queue, but then they can not leave queue and are in a bad state until they relog (or at least reloadui).

I also tried the methods that were described by the customer service description of this issue as well as the player suggestions. These included:

* logging out and waiting 15 minutes (has not worked, I have had characters in queue for days)
* getting someone to invite me to a group and have them queue and dequeue
* getting someone to start queue first and then invite, which will in some cases cause the queue to end

The only solution that has done anything is the latter one, which will at least get my character to not think it's stuck in queue. At that point, I can at least queue for Battlegrounds which does work for some inexplicable reason. However, queueing for dungeons still does not work. If I am not in a queue and I solo queue with a character that is not stuck, that character will end up stuck in queue and will remain in that state unless I group with someone and immediately travel to their location (which seems to pop us both out of queue or at least thinking we are in queue). This includes a new character I made tonight and leveled to level 10 with a friend of mine and queued as a tank. As per all of the characters, I was unable to leave queue and the queue never popped. The character is now stuck.

As a note, if my character is in this state and I zone into another zone, the timer will reset on the dungeon queue in the party screen. Other members in the party will see this reflected immediately.

On the aforementioned character that I got to level 10 tonight, after queuing and seeing that the timer was resetting as I was zoning, I attempted to Leave Queue and, as always, it did nothing. I disbanded the party and as the former leader I still had the option to leave queue. Nothing happened if I clicked that. My friend also was left in queue (allegedly) and could not leave queue since he was not leader. We both did a /reloadui and after that both of our clients listed that we were still in queue. I clicked to leave queue again, and nothing happened. Having refreshed the ui, he then had the option to leave queue. He clicked it, and it left queue.

That's all the information I have.