No. I play a bunch of other online games just fine. Wired but that's besides the point. It's not just this message. Load screens in Cyro and when traveling as well. Utterly ridiculous at this point. I already cancelled ESO+ bc of this. I'll keep complaining about it until they remove me from the game, idgaf

I have been dealing with this for the past 2ish months.... pretty much this exact same thing from what I’ve read. I’ve done all the troubleshooting and have had an open ticket with ZOS since June. It got “upgraded to a higher level” in the beginning of July. While I’ve been told that my ticket is in the right place, I haven’t gotten a response from ZOS since at least July 1. I’ve spent a fair portion of today and last night getting DC’d multiple times, usually every 20-40 minutes (which is, ya know, great, especially when a big event is going on). Best I can tell you is: good luck and you’re not alone.

@ZOS_BillE @ZOS_JessicaFolsom



The error shown in the screenshot happens while I play TESO at least once during any given span of 4 - 6 hours of play:

• The game client stops processing input and the HUD freezes.
• After about 20 - 40 seconds, the game client abruptly outputs the primary account/game log-in dialog display screen.
• Beside the dialog, the message in the above image is displayed until I press the specified key (or click the LMB on the key-box) to dismiss it.

So, I must log-in to the game again, select the character which I was playing, wait for at least a minute or more for the game client to load the character, then wait at least two minutes or more for the game client to load the instance in which the character was located. If the character was moving when the event occurred, then the position of the character is often some distance away from the location where the character was most recently shown to be.

ISP tech support staff representatives tell me that there are no service problems in their logs. When they test my connection and cable broadband modem, they don't find any problems. Recently I replaced both the modem and the Cisco router for my home LAN. About 6 months ago, my landlord upgraded the decaying cable TV coaxial installation to the most recent, higher quality, cable which supports gigabit streaming. The ISP tech reps tell me that the "line stats" are excellent, although I need to sub$cribe to more bandwidth for "streaming" content.

Regardless, the disconnect described above while I am playing TESO continues to occur, just as it has since the game client was upgraded and/or the Greymoor and Update 26 were released to the PTS.

This problem has always existed to some extent or another. It probably originates with the game host switching my character from one instance of the game to a duplicate, possibly one which is running on another server.

On those occasions, the game client stopped processing input and the HUD froze. But the event was temporary, i.e., for about 10 - 20 seconds before the game client re-displayed the HUD. If the character was moving when the HUD froze, the character would be in a location where the character was located about 10 - 20 seconds before everything stopped. The game client did not lose its Internet connection to the host server, however, and I could simply continue playing the game.

At some time -- I am not exactly sure when, but around the time that Greymoor was released to the PTS -- the "switchover" stopped happening as it did before. Instead, when it apparently occurs, the game client loses its connection to the host server.

Nonetheless, sometimes when I promptly proceed to log-in to the game again, an error dialog is shown which states that the account is already logged-in to the game (!). If so, then I must wait until Bethesda terminates the connection for "lack of activity" before I can log-in. However, there is no notification displayed when that happens, i.e., while the game account log-in dialog screen is displayed.

The alternative is to Quit, then re-launch the game client. That usually requires less time than waiting for the host network to drop the connection for lack of activity.

Since Greymoor and Update 26 was released to the PTS, the time between selecting a character and displaying the character ready-to-play began increasing. It has reached the point of often leaving me wondering whether the process will, in fact, ever be completed. How long should I wait before concluding that it will never complete??

These delays seriously reduce the amount of time which I am able to spend actually playing my character(s). Also, as I am sure the developers know from the accumulating crash reports, the game client crashes at least once during any given 4 - 6 hour span of time. Since it is possible that the crash has corrupted the game installation, I always run Launcher to Repair Files before I resume playing TESO. That reduces the time available during which I am actually playing TESO.

Of course, spending time to report these problems (including sending in-game /bug reports) also reduces the amount of time available to play TESO. As the situation has been getting worse, aside from the increasing number of bugs which have never been corrected, eventually I just won't have enough time to play TESO.

Before advising that I disable all add-ons and their libraries, and play TESO to determine whether the disconnect occurs with the "native" UI: please realize that without most of the add-ons and their libraries which I use, TESO has such a poor UI that it is not worth the time and effort to play the game at all. Perhaps ZOS should hire an Alpha testing crew if only to investigate events such as this one.

What do you think about the writing on the wall?

katanagirl1 wrote: »

I truly believe the server is unable to distinguish between you having a bad internet connection, and it struggling to keep up with the number of players and dropping the connection to some of them instead. Something like juggling too many balls in the air at once.

Just today I was doing the TG daily for Shark Teeth Grotto and got kicked from the game for spamming messages while I was fighting. Then it told me I didn’t have a valid internet connection, and then it said I didn’t have PS Plus and could not use online services. It took me several tries and several minutes to finally get back in the game and finish the delve.

Of course none of the things those error messages told me were correct.

That is what I would expect to happen on a PS4 when having a temporary "internet" problem, but not with the ESO server.

I doubt that the ESO server cares about your PSN subscription. From the perspective of the ESO server, I would expect that it saw you playing, then just stopped hearing from you.

Once your PS4 was able to connect to PSN and verify the PS Plus entitlement, the game client let you connect to the server.

Xandreia_ wrote: »

I haven't had this issue on PC, on console it happens so often, i disconnected 8 times back to back a few days ago, the state of console right now is possibly the worst it has ever been, between the constant lag, long load screens and disconnects, lets just say I'm happy I'm moving to pc lol

Constant lag? Long load screens? Disconnects? ..... I guess you did not read my reply in the discussion above -- I play TESO on PC NA with ESO Plus. So I hope, but doubt, that you will be happy after you begin playing on a PC.

For what it is worth, I did not mention network latency. For about 3 or 4 months it was improving, and eventually it usually remained lower than 100 ms. However, since Greymoor was released on the PTS, network latency is rarely as low as (or lower than) 100 ms. Ordinarily, it is 115 - 125 ms. with brief visits into triple red digits.

That is too long for Trials. It is barely acceptable for any other group combat, such as attacking a dolmen, a world boss, or a 4-player dungeon. If a group has more than about 8 - 10 players, then the situation often becomes unstable, and at least one or two players will be reported as "disconnected".

Of course, a character does not actually have to be in a group (of any size). When the number of characters involved in a fight increases above 8 - 12 participants, the risk of degraded performance and disconnects rapidly increases.

That was evident during my experience with Dragon fights in Elsweyr, specifically, during the first six months after the chapter went "live". If there were not enough characters to kill the Dragon quickly, then the likelihood of a problem increased as the fight progressed. In contrast, if the accumulated mob was large enough, the Dragon would die before the server could process the initial attack that each and every player launched. When that happened, many players could not loot the corpse and did not receive any credit for the kill.

Now, during the current Summerset celebration, since players wait until at least 8 - 12 characters are on hand before attacking the Gryphon Aerie pair in northwestern Summerset, that is another large fight during which the game host, server and network can prove inadequate for the task.

katanagirl1 wrote: »

Elsonso wrote: »

katanagirl1 wrote: »

I truly believe the server is unable to distinguish between you having a bad internet connection, and it struggling to keep up with the number of players and dropping the connection to some of them instead. Something like juggling too many balls in the air at once.

Just today I was doing the TG daily for Shark Teeth Grotto and got kicked from the game for spamming messages while I was fighting. Then it told me I didn’t have a valid internet connection, and then it said I didn’t have PS Plus and could not use online services. It took me several tries and several minutes to finally get back in the game and finish the delve.

Of course none of the things those error messages told me were correct.

That is what I would expect to happen on a PS4 when having a temporary "internet" problem, but not with the ESO server.

I doubt that the ESO server cares about your PSN subscription. From the perspective of the ESO server, I would expect that it saw you playing, then just stopped hearing from you.

Once your PS4 was able to connect to PSN and verify the PS Plus entitlement, the game client let you connect to the server.

There was no temporary internet or PSN problem. I could go to the PS4 desktop and see the plus symbol next to my username, could see the PS4 communities, my friends online, the newsfeed from my friends’ activities, and my messages. The game dropped me for some problem on their end.

I know you guys really want to blame the console but it isn’t the case here.

Thanks for the additional information.

I'm not blaming the console as much as PSN. It is PSN that determines that you are allowed to play, so if you could not play for "several minutes", it seems that the most likely situation is that no approval came from PSN. To me, all the message in the game client means is that ZOS could not verify your PS Plus status, and per agreement with PSN, they can't let you play. I would not rule PSN out as being the source of the problem so quickly.

katanagirl1 wrote: »

Also, if there was any problem with PSN, I would have been unable to do the things listed above: see friends online, see newsfeed, see communities, see messages. Those would have been lost immediately, I have had that happen before. Oftentimes I can continue playing without those features and it will say to check back later.

I am 100% confident that the problem that day was on their end.

I am happy as a clam to let you think that.

There are three parties involved, you, ZOS, and PSN. I actually can't rule out any of three, based on your statement, so I attribute 1/3rd probability to each. Even ruling out you and your system, at best, it is 50% ZOS and 50% PSN.

Elsonso wrote: »

katanagirl1 wrote: »

Also, if there was any problem with PSN, I would have been unable to do the things listed above: see friends online, see newsfeed, see communities, see messages. Those would have been lost immediately, I have had that happen before. Oftentimes I can continue playing without those features and it will say to check back later.

I am 100% confident that the problem that day was on their end.

I am happy as a clam to let you think that.

There are three parties involved, you, ZOS, and PSN. I actually can't rule out any of three, based on your statement, so I attribute 1/3rd probability to each. Even ruling out you and your system, at best, it is 50% ZOS and 50% PSN.

I am not sure how you could come to that conclusion if you read what I posted.

The only time I am unable to play ESO (other than maintenance like today) is when PSN is completely down for maintenance itself. That’s very rare.

You are on PC so I gave these very specific details about how my system behaves under various circumstances, yet you still think you know better how my system works when you are on PC.