Maintenance for the week of April 15:
• [COMPLETE] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 6:00PM EDT (22:00 UTC)
The PS4 does not have an option like the PC for performing a tracert. You can use the test connection option on the PS4 console to find out if there are any connection issues going on.