Trying to reclaim account info

kainen_ESO · July 2020

Wanted to try the game again, but couldn’t remember account name or password. Sent in on login that I forgot user id, and it said they sent an automated email. I received no email after an hour, hit to resend, and still received nothing many hours later. Attempted to make a new account with the same email I used years ago, and it allowed me to. When I try to log in, it says wrong id or password, which I just created. Sent tech support a recover account ticket, but not holding my breath on a quick response. Took me 3 minutes to get my forum info and new password which I haven’t used in just as long.

Should it really be this difficult to get my account info?

Taleof2Cities · July 2020

Be sure to list the ticket number in your thread here, @kainen_ESO.

kainen_ESO · July 2020

Taleof2Cities wrote: »

Be sure to list the ticket number in your thread here, @kainen_ESO.

Thank you.

#200719-006722

ZOS_Chiroptera · July 2020

Hello @kainen_ESO, we have received your ticket and a support agent will reach out soon.

We are currently experiencing high contact volumes and, as a result, wait times will be longer.

Thank you for understanding.

kainen_ESO · July 2020

ZOS_Chiroptera wrote: »

Hello @kainen_ESO, we have received your ticket and a support agent will reach out soon.

We are currently experiencing high contact volumes and, as a result, wait times will be longer.

Thank you for understanding.

I just randomly tried to have my user id sent to me again and 4th times a charm, this time it worked so I’ve managed to recover my account..

I’m uncertain how to edit my ticket, as I wasn’t sent an email confirmation , so if a mod could somehow delete it would be appreciated.

200719-006722

ZOS_Bill · July 2020

Thank you for letting us know the issue is now resolved. We have closed your ticket as requested and will also be closing this discussion.