Can't remember security question and no way to reset password on PC

PizzaCat82 · July 2020

There's no option for other methods of verification and it simply repeats asking me what my security question is, which I seem to have no typed in correctly.

I can't even submit a ticket since it doesn't give you the option.

PizzaCat82 · July 2020

Other things I can't remember:

Date account created. (who keeps these emails?)
City of my original login (although I have a few guesses its where I'm at now)
Credit card on account (there's not one)
Game Activation code (what the hell? Its a digital copy)
Secret question answer (oh look, if I had this I woudln't need account recovery to begin with)

Taleof2Cities · July 2020

Start an account recovery ticket on the Support website, @PizzaCat82.

Pick the category that is “closest” to your issue ... and be sure to list the ticket number in your thread here.

PizzaCat82 · July 2020

PizzaCat82 wrote: »

There's no option for other methods of verification and it simply repeats asking me what my security question is, which I seem to have no typed in correctly.

I can't even submit a ticket since it doesn't give you the option.

Submitted a Ticket to "Check on child's account"

But its mine. I need to reset my password and security question.

#:200717-009253

ZOS_Bill · July 2020

@PizzaCat82

Please check your forum inbox for an update on your ticket.

Tbok86 · November 2021

I have has this same issue! So frustrated and sad.

ZOS_Bill · November 2021

As this discussion is now over a year old, we've decided to close it out. If you need assistance with an issue, please feel free to start a new thread for help.