The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of April 22:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – April 22, 4:00AM EDT (08:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Unable to log in (Steam and non-Steam, NA)

ectoplasmicninja
ectoplasmicninja
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Either it doesn't let me log in at all, like it just shows the logging in popup and then that disappears, or if I do get to the character select screen I select my character and get a really long loading screen and then get kicked for inactivity. It started doing this last night. I was able to get in earlier today but it's been happening on and off all day and now I've tried repeatedly and can't get through.
PC NA, CP2000+Character creation is the true endgame.
  • ectoplasmicninja
    ectoplasmicninja
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    This is still happening on both accounts. The load screen freezes (stationary ouroboros in the bottom right) and after a while I get kicked back to the login screen or the application just hangs.
    PC NA, CP2000+Character creation is the true endgame.
  • ectoplasmicninja
    ectoplasmicninja
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    Still happening. I reset the router, ran a repair on the launcher, nada. I also sent in a ticket but I know response time will be slow with work from home. If I'm lucky I can log into each account once a day but if I character swap it happens again so I'm not getting much gameplay in. I know tagging staff is frowned on, but @ZOS_JessicaFolsom or someone else can you help? My ticket number is 200605-004990, and I attached the game consultant file.
    PC NA, CP2000+Character creation is the true endgame.
  • ZOS_Bill
    ZOS_Bill
    admin
    @ectoplasmicninja

    Support has responded recently to ticket 200605-004990 with troubleshooting to try. If none of the suggestions helped, please reply back to your ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • ectoplasmicninja
    ectoplasmicninja
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    I think it's an addon preventing the character load, but nobody else has complained about this so I'm still testing to see if I can determine which it is for sure.
    PC NA, CP2000+Character creation is the true endgame.
  • ZOS_Bill
    ZOS_Bill
    admin
    @ectoplasmicninja

    Thank you for the update. If you find out this is being caused by a specific add-on, please let us know which one it is.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • ectoplasmicninja
    ectoplasmicninja
    ✭✭✭✭✭
    Sorry to resurrect a dead thread but I have very very belatedly finally verified beyond doubt that it was BugCatcher causing the crash. @ZOS_BillE
    PC NA, CP2000+Character creation is the true endgame.
  • ZOS_Bill
    ZOS_Bill
    admin
    @ectoplasmicninja

    We appreciate letting us know the exact cause of the crashing as this can help others who may have the same issue.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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