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If you didn't get your pet, check this post!

Fox6576
Fox6576
Soul Shriven
(This is meant for people that used Gmail to register)
I was about to complain to ZOS for not sending me a mail and I had this random idea of checking "All E-Mail" section. and guess what? They already sent me the code for the Dwarven Spider Pet a week ago! If any of you didn't get the code, the e-mail for the dwarven spider pet is located in "All E-Mail" section instead of "Inbox" , "Spam" , or "Junk" sections. I hope this will help to people that couldn't find where their code was.
  • redlink1979
    redlink1979
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    I use gmail, no mail with pet code anywhere...
    "Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"
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  • Elsonso
    Elsonso
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    They still have another couple of weeks to send me mine.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
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    X/Twitter: ElsonsoJannus
  • Nemesis7884
    Nemesis7884
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    nothing so far
  • redgreensunset
    redgreensunset
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    July isn't even halfway done.
  • scorpius2k1
    scorpius2k1
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    https://elderscrollsonline.com/en-us/news/post/58415

    It's not an email issue, the article clearly says at the bottom:

    "We will email a code for the Infernium Dwarven Spiderling pet during the month of July, so keep an eye on your inbox."

    So it's not a matter of a problem at hand, there isn't one (at least not yet), it's a matter of when during the month they will send it out. If it's not there by August 1st, then revisit this topic.

    Be patient ;)
    🌎 PC/NA
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  • SeaGtGruff
    SeaGtGruff
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    I still haven't gotten my email, and the only problem I have with "July still has over 2 weeks left" is, what am I supposed to do if July comes and goes but I never get the email? How long am I supposed to wait until I know there's a problem? My email address was already registered, and I was already getting marketing emails-- and have continued to get them since this free pet promotion began-- so there wasn't anything for me to do except log in and see that I was already opted in for marketing emails. Does the fact that I haven't gotten my email yet have anything to do with the fact that I didn't do anything, since there wasn't anything for me to do?
    I've fought mudcrabs more fearsome than me!
  • Elsonso
    Elsonso
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    SeaGtGruff wrote: »
    I still haven't gotten my email, and the only problem I have with "July still has over 2 weeks left" is, what am I supposed to do if July comes and goes but I never get the email? How long am I supposed to wait until I know there's a problem? My email address was already registered, and I was already getting marketing emails-- and have continued to get them since this free pet promotion began-- so there wasn't anything for me to do except log in and see that I was already opted in for marketing emails. Does the fact that I haven't gotten my email yet have anything to do with the fact that I didn't do anything, since there wasn't anything for me to do?

    You wait. In August, you decide if the pet is impirtant to you. If so, you open a ticket and you should get it by the end of the year.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • virtus753
    virtus753
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    SeaGtGruff wrote: »
    I still haven't gotten my email, and the only problem I have with "July still has over 2 weeks left" is, what am I supposed to do if July comes and goes but I never get the email? How long am I supposed to wait until I know there's a problem? My email address was already registered, and I was already getting marketing emails-- and have continued to get them since this free pet promotion began-- so there wasn't anything for me to do except log in and see that I was already opted in for marketing emails. Does the fact that I haven't gotten my email yet have anything to do with the fact that I didn't do anything, since there wasn't anything for me to do?

    I didn’t have to do anything either, same as you, and the email showed up in my inbox the other day, several days after they started sending out codes. It seems to be random as to when people get the email compared to when they opted in.

    For me, a big part of the confusion with this particular promotion comes from the fact that (to the best of my recollection) they have never taken so long to send out these sorts of things before once they started the process. They are typically noncommittal about actual issue dates, saying things like “during this month” or “by this date,” but once they start sending them, they send them all within a very short time period (a couple of days). So when they said “by the end of July,” their established pattern suggested that they could start at any time in July, but once they started it would be fairly quick for qualified individuals to receive the email. Surely they know from past experiences that once some people start receiving emails, others who are confident they qualified become understandably confused as to why they haven’t gotten theirs yet. And while the CMs have popped in here and there to say “we’re not done sending out emails,” to their credit, they have done this quite differently from previous promotions in terms of the length of time it’s taking them from start to finish. A word of prior warning that this process would take so long compared to previous ones (e.g. “we will be sending them out slowly over the course of the month,” rather than their typical phrasing of “by this date”) would have helped us expect, well, a significantly longer process this time around.

    At this point I think there’s not much to be done but wait until August 1 or until the CMs announce that the process is complete on their end. If you haven’t gotten it as promised by then, raising the issue here or submitting a ticket usually clears up any omissions. At least from what I’ve read on the forums and seen in game, CMs do a decent job of handling missed cases after the fact. (Support can issue the codes or simply add the entitlement to your account if you were by chance skipped over.) It’s a shame people might have to wait so long to know whether they’ve been overlooked, though.
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