Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

Why a 6 hours maintenance window ONE WEEK after an 8 hours maintenance window?

pyd
pyd
The subject says it all... can we get one of the ZOS PR Gurus to come up with better excuses than last time? We would not mind the truth, as an exception.
  • GenjiraX
    GenjiraX
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    It’s to make sure they can fit in all things they need to do.
  • pyd
    pyd
    Me thinks they'd need a bit more than six hours to do "all" that. Appreciate the effort to toe the line, but I cannot ting of any other XBox game that requires this amount of downtime to supposedly deliver what it originally advertised to do. I might be minded of re-minding Microsoft of their contract terms.
  • pyd
    pyd
    I am well aware of the technical challenges encompassed when releasing a game like ESO. I am unaware of ANY game publishing company doing SUCH A BAD JOB at keeping their gamers community on-board and informed of what they are doing to address ongoing issues.

    Cyrodil has been on the cards from day one, but so far no fix - and this game is supposed to be PVP friendly.

    Glitches have kept appearing on previously glitch-free contents, with NO explanations and NO fixes unless going nuclear on forums (and yes we'll give you a few free villas to apologize)

    DLCs have been released that did not pass BASIC mustard, yet users have been told to hang tight for fixes (huh -- you just paid good money for it?)

    When can we get the newest Jagerbomber guru to spew us a few more excuses?
  • pyd
    pyd
    I am fed up of paying £90 a year, plus whatever the latest "Chapter" (i.e. re-hire the same vo actors and replay the same story) costs in that time period to a company that COMPLETELY ignores their players' concerns and is ONLY interested in monetizing as much of its playing contents as possible.

    Fallout 3 was great. Fallout 4 started the downward trend. ESO took it to a new extent. Fallout 76 destroyed the whole franchise. Great job, guys.
  • idk
    idk
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    Zos clearly states what this maintenance is for. It is patch maintenance though they may do some work on the equipment. The last maintenance was specifically for equipment and Gina stated that back then while also giving us a heads up about this patch.

    Specifically, she stated last week's maintenance consisted of backend infrastructure work. Shortly before the patch maintenance is over Gina will provide more detail since we will get patch notes.
  • nemvar
    nemvar
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    I don't think they made an excuse last time except that there were non-descript 'issues'. I have no reason to doubt that's the truth, as much as I would love the details, its understandable that they don't release them. They would most likely be really boring. I imagine it's a lot of logs from unit tests and not much else.

    The servers aren't down because ZOS hates you or the players, they are down because the current infrastructure demands it.
    Now, there probably is huge room for improvement in this regard (impossible to tell without details), and why there doesn't appear to be a push to exploit that is another can of worms.
    From experience I can tell you this: If ZOS doesn't have anything good to say, they prefer to stay quiet.

    This has been the case since before console launch, I can't imagine Microsoft didn't know about it when they approved it.

    Also server maintenance doesn't really have anything to do with buggy game content. Although everything is being held together by duct tape, they at least used different rolls for the two.

    Also, also, ESO is older than fallout 4... get your history right.

    TL;DR Takes long time because server no good.
  • Hurbster
    Hurbster
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    Fallout and Elder scrolls are the same franchise? Bit of hyperbole there I think.
    So they raised the floor and lowered the ceiling. Except the ceiling has spikes in it now and the floor is also lava.
  • SickleCider
    SickleCider
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    Players: Take the servers offline and fix them!

    ZOS: Okay. /takes the servers offline to fix them

    Players: wait no not like that
    ✨🐦✨ Blackfeather Court Commission ✨🐦✨
  • Elsonso
    Elsonso
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    nemvar wrote: »
    I don't think they made an excuse last time except that there were non-descript 'issues'. I have no reason to doubt that's the truth, as much as I would love the details, its understandable that they don't release them. They would most likely be really boring.

    Just chatting here, but I don't think ZOS ever said it was "issues". That could be just what people are assuming because the narrative in here is "broken game, broken server" and that is the only thing ZOS should be doing.

    What they said was "backend infrastructure work". That is probably not going to be directly related to the game. It involved the whole game, all seven megaservers, the account system, across both data centers, so it was not trivial. When you are working with on-prem hardware and software, which is what ESO runs on, sometimes things just need to be done. It is interesting that they decided to do it on that scale, all at the same time, though.

    Keep an eye out. If they actually did something that benefits us, they might drop a reference to work they did "a few weeks ago" that refers to that maintenance. While I doubt it, the "engineering team" might have pushed to make a global change to the megaservers. It might take them time to determine whether the change did anything useful.

    Otherwise, they were probably doing "changing the oil", "checking fluid levels", and "rotating the tires" sort of stuff. Obviously more work than they were comfortable with doing while they were trying to install and test a patch.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Dusk_Coven
    Dusk_Coven
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    pyd wrote: »
    The subject says it all... can we get one of the ZOS PR Gurus to come up with better excuses than last time? We would not mind the truth, as an exception.

    Why do they need an excuse to maintain the game, maintain the servers, update stuff, etcetera?
    The game has so many little bugs and bigger bugs that I hope they have a lot for maintenance to fix as much as they can.
    Edited by Dusk_Coven on July 11, 2020 1:06PM
  • FierceSam
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    On one hand ... why the f have they removed the status banner from the forum topic page?

    On the other... they’re announcing the Summerset event this week, which suggests it will start on Thursday.. so this could be to implement that.

    I’d rather they did weekly maintenance if it helped the game run better.
  • ollom
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    pyd wrote: »

    DLCs have been released that did not pass BASIC mustard

    This was a new one for me 🧐

    The phrase is “pass muster.”

    There are absolutely no condiments Meant to be associated with this phrase. 😝

    We go together like beans and mayonnaise...
  • FierceSam
    FierceSam
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    ollom wrote: »
    pyd wrote: »

    DLCs have been released that did not pass BASIC mustard

    This was a new one for me 🧐

    The phrase is “pass muster.”

    There are absolutely no condiments Meant to be associated with this phrase. 😝

    Now, now, no need to be salty...

    (... I’ll get my coat)
  • nemvar
    nemvar
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    Hey Mr. DLC, pass me the mustard please.
    Thank you very much.
  • Rowjoh
    Rowjoh
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    It's really quite simple.

    After chapter updates so many issues occur that longer maintenance is required to address everything for several weeks, and sometimes months, afterwards.

    Also the performance improvement programme is underway in incremental stages and this also adds to downtime.

    And preparation and testing for events adds more time too.



    Edited by Rowjoh on July 11, 2020 1:29PM
  • Elsonso
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    FierceSam wrote: »
    On one hand ... why the f have they removed the status banner from the forum topic page?

    That seems to be a forum bug. Oddly enough, it came back for me for about 2 hours, then went away. Meantime, it is always there for me if I look in Categories.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Iluvrien
    Iluvrien
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    Dusk_Coven wrote: »
    pyd wrote: »
    The subject says it all... can we get one of the ZOS PR Gurus to come up with better excuses than last time? We would not mind the truth, as an exception.

    Why do they need an excuse to maintain the game, maintain the servers, update stuff, etcetera?
    The game has so many little bugs and bigger bugs that I hope they have a lot for maintenance to fix as much as they can.

    No thanks. I’d rather they just get things fixed quickly.

    I pay for access to this game. I want it online and ready to play.

    We are always reminded that ZOS is a business and does things for business reasons.

    Well, if that’s the case then I’ll hold them to business standards. There is no such thing as positive downtime.
  • TequilaFire
    TequilaFire
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    I don't care if they do maintenance every day as long as things are being fixed.

  • Red_Feather
    Red_Feather
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    Gina already posted why. I'm not digging for it.
  • Athyrium93
    Athyrium93
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    Please don't complain about glitches, lag, or performance in general if you are also going to complain about maintenance. The only way that the servers can be fixed and all of those glitches and performance issues can be addressed, is by doing maintenance and updates. I understand that it can be really annoying when you want to play and can't, especially when you are paying for the game, but it is an MMO, and it is on a mega server. These things take time, and as long as things are heading in the right direction we should support the maintenance.
    Just think about how long it takes to transfer a one gb file on your computer, a couple seconds right? now multiply that by 100 or a 1000, because I imagine these updates/patches/bug fixes/maintenance files are absolutely massive. Then they need to run some tests on the server to make sure the update worked and didn't break everything. These things take time. When they are actively trying to improve the game, we as a player base, really should cut them some slack.

    (want to complain about things that still don't work or are completely unbalanced? Go right ahead, I'll be there complaining too, but when it comes to ZOS trying to fix these things we complain about, well it might be time to say "thank you for finally listening to us" and try to be patient)
  • Sibenice
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    Your statement "no other XBOX game" makes me think that you're not familiar with other MMOs. Having weekly maintenance like this is pretty common, and typically it's for more general upkeep stuff. In the last couple years MMOs have cut down on how often they do it, which is nice. But it's not something to go to Microsoft about as you agree to it every time you re-accept the TOS. This is typical for any MMO.

    https://account.elderscrollsonline.com/terms-of-service

    Section: 6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    "ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    "ZeniMax may patch, update, or modify a Service at any time with or without notice to You."

    "You agree that ZeniMax will not be liable for any interruption of the Service"
  • nemvar
    nemvar
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    Why is there is common misconception that maintenance has anything to do with fixing glitches and bugs?
  • BRCOURTN
    BRCOURTN
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    I wouldnt be frustrated at all if they hadn't made me re-download the entire game the patch before last with one of the promises being shorter maintenance periods.
  • Vorpan
    Vorpan
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    Routine maintenance is not uncommon in MMOs.
  • Kiralyn2000
    Kiralyn2000
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    Why?

    To annoy you. You, specifically.

    It's all a plot to add as much inconvenience to your life as they possibly can.
  • nemvar
    nemvar
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    @Elsonso Call me a cynic but technically updating the firmware on a router is "backend infrastructure work".

    It can't exactly be denied that the infrastructure was already questionable when the game came out and it was barely attempted to upgraded it to more modern standards until rather recently. As such it does appear to get worse in comparison to everything else.

    Well, supposedly being an optimist is good for you. Let's hope.
  • pyd
    pyd
    Wow, so your view of a properly working piece of software it that it should get a weekly reboot to work adequately? I have software I wrote working without ANY maintenance (logs, system restarts due to O/S patching, etc) or human intervention in investment banking for more than 10 years, but you are telling me it's OK to reboot an MMO software every week? On which planet where you born? Should I make sure I reboot the software the next time you go into ICU?
  • TequilaFire
    TequilaFire
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    nemvar wrote: »
    Why is there is common misconception that maintenance has anything to do with fixing glitches and bugs?

    Could it be because it says for patch maintenance?
  • pyd
    pyd
    Gals'n Guys, I was trying to elicit a response from ZOS, which will CLEARLY never come as they are too busy sorting ANY PR answer to anything that fires their way. Can we please just drop this thread, it has gone past usefulness.

    And I am sorry if I offended a few with "past mustard" rather than "past muster", that's the downside of being a French national still trying to lean English. Hey ***.

    Stay Safe All Of You
  • pyd
    pyd
    Love you all, you're a great community. Please stay safe.
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