"We're sorry. The elder scrolls online has quit unexpectedly"

cheeseaddict · June 2020

gitting kicked out of eso constently since tuesdays update

Elsonso · June 2020

Repair?

ZOS_Adrikoth · June 2020

Greetings @gpkreutzerub17_ESO please try the troubleshooting in this article if ESO is crashing on PC.

Taleof2Cities · June 2020

Make sure your out-of-date add-ons are disabled, @gpkreutzerub17_ESO.

cheeseaddict · July 2020

Here we are again, 12 times in an hour.....
and they do nothing, all all add on are off,
once i enter Cyrodiil its happens over and over again
this is bull ***......

ZOS_Adrikoth · July 2020

Hello @gpkreutzerub17_ESO please submit a ticket with us at help.elderscrollsonline.com so that a support agent can assist you further.

cheeseaddict · July 2020

i've done everything you asked and nothing, 15 crashes in 30 min. the game is unplayable......

Taleof2Cities · July 2020

gpkreutzerub17_ESO wrote: »

i've done everything you asked and nothing, 15 crashes in 30 min. the game is unplayable......

You haven't listed your ticket number, @gpkreutzerub17_ESO ... you won't get anything other than links and knowledgebase help without a ticket.

cheeseaddict · July 2020

they actually contacted me and i think we might have fixed it.

Elsonso · July 2020

gpkreutzerub17_ESO wrote: »

they actually contacted me and i think we might have fixed it.

Care to share?

cheeseaddict · July 2020

per zos

PC:
1.Go to the "Elder Scrolls Online" folder in My Documents.
2.Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
3.Remove all files from the "AddOns" folder.
4.Remove all files from the "SavedVariables" folder.
5.Remove AddOnSettings.txt from the "live" folder.

ZOS_Bill · July 2020

With the OP posting that removal of add-ons has resolved the issue, we are now going to close this discussion.