purchased dlc not account bound what?!

parpin · June 2020

i paid 4000 crown for clockwork city and southern elswhere on eu server and when i went to na, those dlc which i purchased with real money( bought crown) were not unlocked on my NA toons, what? the dls you bought is not account wide?
it is super [snip] to force players to purchase dlc twice, as far as i know i have never seen such thing in any mmo i play or played, even in world of warcraft you can transfer your toons with everything, here you can not transfer and content you purchase is not account wide, [snip]
i understand cosmetic items being character bound but content?
when you buy content, it is yours to play either on NA or EU does not matter, you unlocked that content, but purchasing it twice?
ZOS is breaking record for [snip] here, even i believe if you buy cosmetic item it should be account wide let alone content.

[Edit for Bashing.]

Taleof2Cities · June 2020

This isn't breaking news, @parpin ... it's been that way since DLCs were first introduced.

Dusk_Coven · June 2020

Even when they say "account wide", things are only server wide. [snip] -- e.g., the Inventory Pet Bristleneck War Boar. The description clearly says "Account Wide".

[Edit for Bashing.]

parpin · June 2020

Taleof2Cities wrote: »

This isn't breaking news, @parpin ... it's been that way since DLCs were first introduced.

yes it was my bad for not doing my research before buying, but it must change, the content that i paid 30 euro for, 2000 crown=15 euro hence 4000 means 30 euro, i paid 30 euro and content is only unlocked for one side of my account which is eu side in this case, so ZOS is expecting players to pay 60 euro( price of full game) to unlock 2 dlc fully on both side, [snip]

[Edit for Bashing.]

deleted221106-002999 · June 2020

Taleof2Cities wrote: »

This isn't breaking news, @parpin ... it's been that way since DLCs were first introduced.

And has sucked mightily for exactly the same length of time.

Danikat · June 2020

It's highly unlikely this will change. Players have been complaining about it since the crown store was introduced and absolutely nothing has changed. As far as I know ZOS haven't even commented on the issue beyond confirming it's not a bug.

The best you can do is put in a support ticket requesting a refund on the basis that you did not understand what you were buying (or not buying), but that will remove the DLC from whichever server you bought it on.

This pretty much killed cross-server play. I know some people still do it, but it's not nearly as common as it used to be because anything and everything you buy through the crown store is specific to one server, so if you play on both servers half your characters will be missing everything you buy. But as I said ZOS have shown absolutely no indication they ever intend to do anything about it. That might even be impossible, given all the other issues with servers in this game.

karekiz · June 2020

Don't buy DLC's with crowns. Buy them with gold if your swapping servers like that. Might have to farm a bit, but cheapest way.

jircris11 · June 2020

parpin wrote: »

i paid 4000 crown for clockwork city and southern elswhere on eu server and when i went to na, those dlc which i purchased with real money( bought crown) were not unlocked on my NA toons, what? the dls you bought is not account wide?
it is super [snip] to force players to purchase dlc twice, as far as i know i have never seen such thing in any mmo i play or played, even in world of warcraft you can transfer your toons with everything, here you can not transfer and content you purchase is not account wide, [snip]
i understand cosmetic items being character bound but content?
when you buy content, it is yours to play either on NA or EU does not matter, you unlocked that content, but purchasing it twice?
ZOS is breaking record for [snip] here, even i believe if you buy cosmetic item it should be account wide let alone content.

[Edit for Bashing.]

EU and na do not share most account things, that's due to the difference in pricing.

MasterSpatula · June 2020

Taleof2Cities wrote: »

This isn't breaking news, @parpin ... it's been that way since DLCs were first introduced.

True.

It's still gross, though.

vgabor · June 2020

Don't buy DLC at all. ESO+ account wide and you have all DLC on all servers.

SidraWillowsky · June 2020

Yep, it's such BS.

But for whatever reason I have access to the Psijic Villa on both servers... that's the ONLY thing shared, however.

Vevvev · June 2020

This also applies to cosmetics you buy, pets, and other things. I was disappointed when all my awesome cosmetics didn't carry over from the NA server to the EU server.

parpin · June 2020

jircris11 wrote: »

parpin wrote: »

i paid 4000 crown for clockwork city and southern elswhere on eu server and when i went to na, those dlc which i purchased with real money( bought crown) were not unlocked on my NA toons, what? the dls you bought is not account wide?
it is super [snip] to force players to purchase dlc twice, as far as i know i have never seen such thing in any mmo i play or played, even in world of warcraft you can transfer your toons with everything, here you can not transfer and content you purchase is not account wide, [snip]
i understand cosmetic items being character bound but content?
when you buy content, it is yours to play either on NA or EU does not matter, you unlocked that content, but purchasing it twice?
ZOS is breaking record for [snip] here, even i believe if you buy cosmetic item it should be account wide let alone content.

[Edit for Bashing.]

EU and na do not share most account things, that's due to the difference in pricing.

dude chapters are account wide, if it was because of pricing then chapters would be server wide too, [snip]

[Edit for Bashing.]

parpin · June 2020

SidraWillowsky wrote: »

Yep, it's such BS.

But for whatever reason I have access to the Psijic Villa on both servers... that's the ONLY thing shared, however.

yeah i remember when a year after event, they put psijic villa for sell to new players for 15000 crowns lol, lot of people were like zos cut the crap plz, [snip]
edit: i also add this the event was cool and reward was awesome, i admire ZOS for doing cool stuff but at same time i also blame zos for [snip] stuff like this one, however i am not asking for free stuff, those 2 dlc worth 30 euro not more than that, 30 is acceptable price to fully unlock them. but 60 to fully unlock them [snip].

[Edit for Bashing.]

AlnilamE · June 2020

For some reason they decided that the Crown store was going to be at the server level rather than the account level.

They probably figured it was easier to entice people to buy things if they didn't have to log in to the website for it and could just click a button inside the game.

However, I don't think they were specifically targeting the small number of players that plays on both NA and EU when they made that decision.

You could always submit a ticket and see if your purchased items can be transferred over if you are going to permanently switch servers.

SidraWillowsky wrote: »

Yep, it's such BS.

But for whatever reason I have access to the Psijic Villa on both servers... that's the ONLY thing shared, however.

You got access to the Villa by logging in to both servers within the set time period. I actually made a character in EU to get the achievement to help add to the achievement progress.

silvereyes · June 2020

parpin wrote: »

jircris11 wrote: »

EU and na do not share most account things, that's due to the difference in pricing.

dude chapters are account wide, if it was because of pricing then chapters would be server wide too, [snip]

[Edit for Bashing.]

The reason was more likely a mundane one: it proved too technically challenging for them to figure out, so they never bothered. Same reason we still don't have proper guild management tools or a mini map 6 years on.

Very few people, if any, are going to buy things twice just to be able to skip between servers. If [snip] was ZOS' motivation, I'm sure they were sorely disappointed.

[Edit for Bashing.]

ZOS_GregoryV · June 2020

Greetings all,

After removing and editing a few comments due to Bashing, we would like to remind everyone that all posts should be kept civil, constructive, and within the guidelines of the Community Rules. Bashing is a violation of those rules and is stated as follows:

Bashing and Slanderous Comments: We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We believe that doing so is neither constructive nor in spirit of our game and community.

If there may be any questions in regards to the rules, please feel free to review them here.

Thank you for your understanding,
-Greg-

idk · June 2020

Taleof2Cities wrote: »

This isn't breaking news, @parpin ... it's been that way since DLCs were first introduced.

Pretty much this. Zos might be able to improve on the description. However, purchasing all the DLCs in a year is significantly less expensive than the subscription so I doubt they will make a DLC purchase applicable to both EU and NA.

Danikat · June 2020

jircris11 wrote: »

parpin wrote: »

i paid 4000 crown for clockwork city and southern elswhere on eu server and when i went to na, those dlc which i purchased with real money( bought crown) were not unlocked on my NA toons, what? the dls you bought is not account wide?
it is super [snip] to force players to purchase dlc twice, as far as i know i have never seen such thing in any mmo i play or played, even in world of warcraft you can transfer your toons with everything, here you can not transfer and content you purchase is not account wide, [snip]
i understand cosmetic items being character bound but content?
when you buy content, it is yours to play either on NA or EU does not matter, you unlocked that content, but purchasing it twice?
ZOS is breaking record for [snip] here, even i believe if you buy cosmetic item it should be account wide let alone content.

[Edit for Bashing.]

EU and na do not share most account things, that's due to the difference in pricing.

That makes no sense at all. I'm in Europe and if I log into the NA server I still have access to the crowns I purchased and can still use them to buy stuff, at exactly the same prices. So it's nothing to do with price differences.

As other people have already said it simply comes down to the fact that it would be more hassle for ZOS to sync the servers so that purchases on one are copied over to the other, so they keep it seperate. That's why purchases made outside of the game do carry over. If you bought Elseweyr through the website when it was a chapter you'll have it on both servers (along with any pre-order/collectors items), if you buy it now it's a DLC you'll only get it on the server you're logged into at the time.

karekiz · June 2020

silvereyes wrote: »

parpin wrote: »

jircris11 wrote: »

EU and na do not share most account things, that's due to the difference in pricing.

dude chapters are account wide, if it was because of pricing then chapters would be server wide too, [snip]

[Edit for Bashing.]

The reason was more likely a mundane one: it proved too technically challenging for them to figure out, so they never bothered. Same reason we still don't have proper guild management tools or a mini map 6 years on.

Very few people, if any, are going to buy things twice just to be able to skip between servers. If [snip] was ZOS' motivation, I'm sure they were sorely disappointed.

[Edit for Bashing.]

Didn't the game originally have a mini map but they disabled it or something?

EmEm_Oh · June 2020

Danikat wrote: »

It's highly unlikely this will change. Players have been complaining about it since the crown store was introduced and absolutely nothing has changed. As far as I know ZOS haven't even commented on the issue beyond confirming it's not a bug.

The best you can do is put in a support ticket requesting a refund on the basis that you did not understand what you were buying (or not buying), but that will remove the DLC from whichever server you bought it on.

This pretty much killed cross-server play. I know some people still do it, but it's not nearly as common as it used to be because anything and everything you buy through the crown store is specific to one server, so if you play on both servers half your characters will be missing everything you buy. But as I said ZOS have shown absolutely no indication they ever intend to do anything about it. That might even be impossible, given all the other issues with servers in this game.

Probably done on purpose to give a soft incentive to not cross-server play.

eso_lags · June 2020

parpin wrote: »

i paid 4000 crown for clockwork city and southern elswhere on eu server and when i went to na, those dlc which i purchased with real money( bought crown) were not unlocked on my NA toons, what? the dls you bought is not account wide?
it is super [snip] to force players to purchase dlc twice, as far as i know i have never seen such thing in any mmo i play or played, even in world of warcraft you can transfer your toons with everything, here you can not transfer and content you purchase is not account wide, [snip]
i understand cosmetic items being character bound but content?
when you buy content, it is yours to play either on NA or EU does not matter, you unlocked that content, but purchasing it twice?
ZOS is breaking record for [snip] here, even i believe if you buy cosmetic item it should be account wide let alone content.

[Edit for Bashing.]

Ya this is how zenimax is. They want to squeeze every dollar out they can in every way they can. And they are way behind on things like this compared to other games, i just keep it in mind for the future. Some mmos have gone this way with stuff like this, micro transactions, crown crates etc. And other mmos have kept it a little more tame. Not eso though.

Same with eso plus, like I play on xbox and PC, but its the same for EU, if you have eso plus you need it on every platform. Idk why they are like this. Some games are so successful with doing all the nonsense that zos does.

volkeswagon · June 2020

an account is based on server. You either have an account on NA or EU.

tim99 · June 2020

volkeswagon wrote: »

an account is based on server. You either have an account on NA or EU.

no, because i could use my existing EU-account to create a char on NA. If it would be like you said ,i would have to create another, new account.

Even ESO+ counts for both servers, as well as every chapter you buy.

I wonder if it matters where you buy the things. E.g. is all you buy from the website connected to both servers?
And if so, what about Steam. If you buy the DLC on the Steam platform... does it then count for both servers?

.

Ohtimbar · June 2020

Agreed, OP. [snip] The account system is primitive by modern standards and bad for customers. The constructive part should be obvious; make purchases available across servers and preferably across platforms.

[edited for baiting]

Danikat · June 2020

tim99 wrote: »

volkeswagon wrote: »

an account is based on server. You either have an account on NA or EU.

no, because i could use my existing EU-account to create a char on NA. If it would be like you said ,i would have to create another, new account.

Even ESO+ counts for both servers, as well as every chapter you buy.

I wonder if it matters where you buy the things. E.g. is all you buy from the website connected to both servers?
And if so, what about Steam. If you buy the DLC on the Steam platform... does it then count for both servers?
.

I have no idea on Steam, but it is entirely determined by where you buy things. If you're outside of the game then it's applied to both servers, if you're inside the game then it's only applied to the one you're logged into at the time.

It doesn't matter what it is you're buying, the purchase itself can be identical but if one person gets it through the website and someone else gets it through the crown store the first person will have it on both servers and the second person will only have it on one server.

That would actually be ok I think if it wasn't for the fact that so many things are only ever sold through the crown store. I'd happily log out of the game and purchase directly through the website each time I want to buy something if it allowed me to have it on both servers, but you only get that choice with chapters, and then only by buying them before they're re-branded as DLC.

Annuliel · June 2020

parpin wrote: »

even in world of warcraft you can transfer your toons with everything, here you can not transfer and content you purchase is not account wide, [/i]

To be fair in WoW you can transfer your characters to any server in your region, but you cannot transfer your character across regions, so you couldn't transfer from EU to the American servers for example. Also WoW is region locked so you would have to buy the full game again. Account wide in WoW means in your current region.

parpin · June 2020

thanks all for replying.
guys my point here is those 2 dlc clockwork city and southern elsewhere are worth 30 euro/dollar, not more than that, you paid what they worth and it should be yours account wide, yes you can get eso+, it is much better deal than purchasing, but i have my own problems with sub fee, i am not gonna write wall of text explaining my life coz no body is interested in that, just saying i prefer to buy stuff and unlock them permanently rather than renting content, how much those 2 dlc worth, in my opinion they worth 30, its good and fair money to unlock them fully for your entire account. more than that is just too expensive, purchasing it twice is just not fair to players, even if you are a rich person, it makes no sense to pay for content you already paid for, all over again. but like some guys here said, its all about business and money rather than fairness, yeah they squeeze money out players as much as they can and zos is not only one, it is sad truth about gaming industry, at the end i screwed myself over by not doing research before buying, i am just hoping my stupidity will help new players not to make same mistake, have good one all and game on.

NupidStoob · June 2020

karekiz wrote: »

Don't buy DLC's with crowns. Buy them with gold if your swapping servers like that. Might have to farm a bit, but cheapest way.

You still end up giving ZoS crowns for this....

Trueblue · June 2020

But rememmber, crown in Canada will cost less in EU. If you buy DLC or expansion in EU developer pay TAX to EU, if they sell somthing in canada (just as example) they pay canada taxes. It's the same like buy in China on Aliexpress, some country got 18% tax other 23%. That why game got REGION LOCK, if you sell somthing in EU all cash going to EU, if you pay in USA all cash going to USA... border taxe...

FafiQ_xP · June 2020

ZOS can refund you crowns and u can buy it again on NA