Unable to connect to server. Please check your internet connection

S1uroee · April 2020

For the past 4 days I have been getting this screen after playing for could be 5 or 10 mins or even 20 mins it depends really. I have checked other messages and tried there steps.
Like Nat Reset./ hard reset
Del saves and even uninstalled reinstalled the game
I tried port forwarding on my router didn't help
I used another Xbox one and still same thing happens.

So I dunno why the issue.

I play other games online like COD and Dead by Daylight and GTA online. They are working normally.

I am just wondering what else and why.

veroxiousvemo · April 2020

I had the same issue last week, always during the dailies reset. Now it's mostly okay for me although I try to avoid dungeons.

ZOS_Bill · April 2020

@S1uroee

We would first recommend going through the help article linked below.

What do I do if I am disconnected on Xbox One with the error message "Unable to Connect to Server. Please Check Your Internet Connection"?

If none of these help, you can contact customer support for additional assistance.

S1uroee · April 2020

Hi there @ZOS_BillE I have done this. I tried to play today the game lasted about 12 mins and booted back to menu. My children's games on there Xbox one S upstairs all play fine like Fortnite and GTA online and whatever they play. My account been having this prob since Sunday everyday now. I have a 1.5 gbit fiber optic line. I dunno what is causing this issue.

S1uroee · April 2020

joshhh_nb · April 2020

Hey @ZOS_BillE it has been a few days for me too and I have been unable to log in to ESO. It is not my connection as I have been able to play other online games but to also download other games. Could you please get back to me as soon as possible

ZOS_Bill · May 2020

@S1uroee and @joshhh_nb

There was some maintenance on April 29th which may be why you had issues logging in. Please let us know if these login issues continue today.

Thats_So_Wizard · May 2020

Experiencing very similar issues.

Rogue_Pumpkin23 · June 2020

Is anyone else still having this issue? I’ve done all the troubleshooting and know I’ve got a solid internet connection because I’ve played other games with no issues, and I’m still getting kicked to the login screen multiple times when I play. I’ve also tried different consoles as well and I also get kicked there. And yet, when I try to log back in, the game tells me I’m already logged in when I can’t be because I’m sitting at the main screen.

This latest time, I got booted to the login screen right at the end of a harrowstorm and didn’t get the rewards for it. This has become more than just a bit annoying, especially when I know it’s not something on my end.

ZOS_Bill · June 2020

@Rogue_Pumpkin23

Have you started a support ticket as suggested in the troubleshooting post?

Rogue_Pumpkin23 · June 2020

@ZOS_BillE Yes, I have. I'm continuing to try to get other player's take on this, though, seeing as it seems to have been reported a few times, leading me to believe that this may not be a sporadic issue but instead one that's more widespread.

ETA: The ticket that I submitted was replied to with a canned response that suggested all of the trouble-shooting that I have already done. I also stated that I had already done this trouble-shooting. In effect, my ticket was not listened to and ignored.

ZOS_Bill · June 2020

@Rogue_Pumpkin23

You can post your ticket number here so we can take a look at it.

Rogue_Pumpkin23 · June 2020

My ticket/question reference number is: 200622-006157. Thank you in advance

ZOS_Adrikoth · June 2020

Greetings @Rogue_Pumpkin23 we have recently replied to this ticket!

Please be sure to check your inbox for our latest response. If your issue persists or you need additional assistance, please reply to our email to let us know.