Live chat not working

SimpleTea · June 2020

I have an Xbox One. My sound comes through a Bose sound bar attached to my Samsung TV. I also use a remote Xbox controller. The issue is during live chat, I can hear other people talking, but when I attach my Xbox headphones to my controller, it appears that no one hears me and I do not hear any sounds from my headphone earpiece; the sounds, including live chat continue to come through my Bose sound bar. How can I fix this so I can live chat?

ZOS_Bill · June 2020

@SimpleTea

We have posted troubleshooting in the thread below that you can try for this issue with your audio.

Xbox NA Audio

SimpleTea · June 2020

I'm not having an issue with my audio, per se. I am not getting sound through my headphones connected to my Xbox one remote controller.

SimpleTea · June 2020

FYI - Got it figured out. I changed a setting on my Xbox and that seemed to do the trick.

ZOS_Bill · June 2020

With the issue resolved after changing settings, we are going to close the thread from discussion going forward.