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Support Ticket not answered in 5 days

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Pajor
Pajor
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# 200519-004653

Would be nice if I could get it answered and some help
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings @Pajor we can confirm that your ticket is in the right place and a support agent will reply as soon as possible.

    Please know that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times.

    Thank you for your patience, and please be aware that updating your ticket will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.
    Edited by ZOS_Adrikoth on June 3, 2020 1:42PM
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  • Pajor
    Pajor
    ✭✭✭✭
    I had no idea it puts it at the bottom. I thought I was forgotten about. I apologize.
  • redgreensunset
    redgreensunset
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    Also please know that waits of 10+ business days is not unusual right now.
  • hiposhark
    hiposhark
    ✭
    I have been going for 2 months and no real answers,and I am on escalated support!!!!
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