can't install on Mac

Aanteel · May 2020

My friend wants to play ESO and he bought the base game to try. His 2017 Mac says he has 180gb available but the ESO installer will not run because it says he doesn't have enough space. He opened a support call on 5/19 then he got a auto email asking him to upload the "consultant file". But his complaint is that the installer won't run, so there is no consultant file. On 5/22 he asked for an update. On 5/24 he asked for a rebate if no one was going to help him. Today he found the money refunded to his cc. No explanations or apology, not even a "seeya".

We figured out there's something about Macs and purgeable space that's probably the cause of this issue. Shouldn't he be able to install the game to an external drive? If so, then where is the option to select external drive? Since the installer would not even run, is that why we couldn't find it?

ZOS_Bill · May 2020

@Aanteel

Do you have your friend's ticket number?

If so, you can post it here so we can check on it.

Aanteel · May 2020

Hello

Yes the ticket is [Incident: 200522-006644] I would appreciate any help. Currently my friend is researching buying vmware software and a Windows license to play ESO. I'm arguing against this. That's about $200 wasted because his harddrive has enough available space.

There has to be a way to install the game either on his harddrive or onto an external drive (of which he has several).

Thank you

ZOS_Bill · May 2020

@Aanteel

Thank you for the ticket number. I've sent you a private message with an update on the ticket.