purchased the greymoor digital collectors upgrade and its not showing up at all

Swordofanangel · May 2020

purchased the greymoor digital collectors upgrade and its not showing up at all. there is no indication I even bought it on my account page. it shows on my bank as pending

Swordofanangel · May 2020

also purchased eso sub with that and it didn't upgrade that as well

Raisin · May 2020

This is becoming something quite a few people have reported happening to them. Some have said that time 'solved' their issue, as things were just slow to appear, but this may take anywhere from a few relogs to a double digit amount of days.
I'd recommend sending a support ticket ASAP, because the wait times for answers to support are currently VERY long and you want to start that timer as fast as you can.

That said, the fact that your transaction is still labelled as pending may mean that it's something on the end of payment processing, rather than just ZOS' side. How long has this been? If you made your purchase just now, maybe give your bank an hour to see if it goes through. I can imagine if the transaction really isn't going through for some reason, that may be why you haven't gotten anything yet.

Swordofanangel · May 2020

thanks for the info sent in a ticket and hoping for a resolved issue soon

ZOS_Bill · May 2020

@Swordofanangel

You can post your ticket number in the thread if you'd like to make sure it was submitted correctly.

Swordofanangel · May 2020

Ticket # 200512-004249 is the support ticket

Swordofanangel · May 2020

The money went through but it still has my old information and it hasn't updated my subscription

Swordofanangel · May 2020

It upgraded finally thanks for the help.

ZOS_Bill · May 2020

@Swordofanangel

Thank you for the ticket number. I can confirm the transaction went through. If you run into any other issues please let us know.

Legoliindir · May 2020

Hello!

My problem is similar!

A friend who already have Greymoor, gave me the digital collector of Greymoor, including the previous chapters all in one pack.

He gave me the code that i used on my account, the same way when a streamer give you a code.

The crown sotre show me that i can't bought it, but i can't access to the chapter or any of the content.

Does the fact that i wasn't bought by steam, since the friend who gave me Greymoor doesn't use steam but i do, is a "bigger" isssue?

It shouldn't be since when you receive gifts from streamers they all arrive properly.

Any solution?

ticket : 200528-007270

Thavie · May 2020

I solved my problem after three days of waiting for help from support.
One important thing, if that's not your case - my solution won't help you. I have two accounts tied together, steam and ESO one, BUT ESO one is very old, from pre-steam era, therefore, they BOTH have an activated key, bought separately. That's the reason I still can use them separately, with or without steam, and buy stuff both from the official site and steam. It seems that in this type of connected accounts there is an issue of sorts, because steam doesn't "transfer" the information about your purchases to ESO account if you are not logged in through it. The only thing that works perfectly for me is sub, I buy it from steam and it applies right away, that's why I didn't think much of it.. So, my problem appeared because I was always using my ESO account to play, without steam, through the usual official launcher. When I downloaded a fresh client through steam AND logged in to it I immediately received all my missing stuff: preorder and CE items, and Greymoor chapter.
I wish the support was aware of this kind of problem and warned me. It seems they have no clue. If you have the same weird double account as I do - log in through steam and it should go away. If not... good luck!

Legoliindir · May 2020

@Thavie

Unfortunately for me, my ESO acount and steam account are bound from start. I made the mistake.

I can't log in without using the steam launcher.

I didn't bought the Greymoor chapter!

A friend offered me the collector version of the Greymoor chapter (a big pack that inlcude the previous chapters in collector version , but he doens't use steam at all.

MissCoko · May 2020

@Thavie you are a legend!

I actually tried to load my game through Steam on Wednesday, but it didn't work.
(Usually I load the game over the .exe without Steam, as I bought the base game
before you couldn't do this anymore and I found it buggy over Steam.)

But after reading your comment I thought maybe something changed with starting
over Steam and I /f

cking finally/ got my items!

You have been able to help with an issue the support wasn't able to communicate
with me in 2 weeks!

Thank you so, so much!

ZOS_Bill · May 2020

@Legoliindir

Please check your forum inbox for an update on your ticket.