We are indeed supposed to get the "pre-order bonus items" with the physical C.E. but unfortunately Canada Post sucks and is incompetent so I am still waiting for mine to arrive (likely Monday at this point even though it should have been today at the latest FFS). Thing is, I wonder if it is supposed to be supplied from the retailer we purchased from as a separate code or not?

ZOS upgraded my account for me until it arrives which is great but I have yet to see the pre-order items from that so was waiting to see when I add my code from the actual box when it arrives. Not happy reading this that it didn't give you your items.

I wanna ask you OP, since it also includes 30 days of ESO+... did you get 1650 crowns with that too from the ESO+ we get with the game or is it just the 30 days ESO+ with no crowns?

BloodWolfe wrote: »

We are indeed supposed to get the "pre-order bonus items" with the physical C.E. but unfortunately Canada Post sucks and is incompetent so I am still waiting for mine to arrive (likely Monday at this point even though it should have been today at the latest FFS). Thing is, I wonder if it is supposed to be supplied from the retailer we purchased from as a separate code or not?

ZOS upgraded my account for me until it arrives which is great but I have yet to see the pre-order items from that so was waiting to see when I add my code from the actual box when it arrives. Not happy reading this that it didn't give you your items.

I wanna ask you OP, since it also includes 30 days of ESO+... did you get 1650 crowns with that too from the ESO+ we get with the game or is it just the 30 days ESO+ with no crowns?

Tbh I was not aware that I was getting an additional month of ESO plus with the CE.

I did get the email notifying me I got the month, and my IMPRESSION is that they have NOT added crowns.

I am sorry I can’t be more specific then that.

I'm glad I came across this as well. Doesn't anyone find it very strange that the ESO+ month doesn't come with crowns? That's a definition of a month of ESO+. The CE was expensive enough as it is already.

Jiigen wrote: »

I'm glad I came across this as well. Doesn't anyone find it very strange that the ESO+ month doesn't come with crowns? That's a definition of a month of ESO+. The CE was expensive enough as it is already.

Ya that's why I was curious because that is a big part of the whole ESO+ subscription and nowhere did I see any fine print that says it doesn't include the crowns. The fact that this was also extremely expensive (about $50 more expensive, in Canadian anyway, compared to previous physical editions ) that it would be nice if the ESO+ was truly the full ESO+ value and not just part of ESO+.

Tiedän wrote: »

A little comforted to see I’m not the only one that ran into this issue...I pre-order my collectors edition but shipping was delayed so support gave me the advanced access to play on launch day until it arrived too. On launch I received the collectors edition items and the free month of ESO plus, but didn’t receive the pre-order items yet. I actually got my physical CE in the mail this morning and submitted my code to support like they advised in the ticket. Maybe after they verify the code for us we’ll receive the items?

That sounds like a logical explanation. They'll allow access to the game on proof of pre-order, but only give the pre-order bonus items when the code has been submitted.

Others have a point about the extra month's crowns, although I must admit it never occurred to me that I'd get extra crowns, just that as an existing subscriber I'd have my next payment set back a month. The website does mention "select ESO Plus benefits, including the Craft Bag, DLC access, and more!". Note the "select".

Tandor wrote: »

The website does mention "select ESO Plus benefits, including the Craft Bag, DLC access, and more!". Note the "select".

That's a very sneaky word to put in there... I wonder what else the "selection" doesn't include. But to me this seems like a small print scam for this price. Especially since the overview of what it means to be an ESO Plus™ member it gives this:

Become an ESO Plus™ member to unlock VIP perks, including full access to all DLC game packs in the Crown Store, 1650 monthly crowns to spend on in-game items, unlimited storage for crafting materials, and loads of additional bonuses.

This can be found here: https://account.elderscrollsonline.com/store/product/eso_plus

Clearly stating the 1650 monthly crowns... Getting 1 free month of ESO Plus, had from the start implied to me that I would also be getting 1650 crowns. It was more about the crowns than the free month, which I would generally be paying again anyway, but the crowns were a decent additional reward for such a pricey CE for what is in there.

Additionally, and this is important, my retailer doesn't have any notice that this 'version' of an ESO Plus month only includes select benefits. And that's using the official link from the ESO website directly to my retailer page. They used the following list as found on the ESO website when you go to Greymoor and select Buy Chapter:

Physical Collector's Items

• Vampire Lord Statue
• Set of Four Collector's Coins
• Exclusive Steelbook
• Map of Western Skyrim
• One Month of ESO Plus

REQUIRES THE ELDER SCROLLS ONLINE, SOLD SEPARATELY.

BlueRaven wrote: »

Tandor wrote: »

Tiedän wrote: »

A little comforted to see I’m not the only one that ran into this issue...I pre-order my collectors edition but shipping was delayed so support gave me the advanced access to play on launch day until it arrived too. On launch I received the collectors edition items and the free month of ESO plus, but didn’t receive the pre-order items yet. I actually got my physical CE in the mail this morning and submitted my code to support like they advised in the ticket. Maybe after they verify the code for us we’ll receive the items?

That sounds like a logical explanation. They'll allow access to the game on proof of pre-order, but only give the pre-order bonus items when the code has been submitted.

Others have a point about the extra month's crowns, although I must admit it never occurred to me that I'd get extra crowns, just that as an existing subscriber I'd have my next payment set back a month. The website does mention "select ESO Plus benefits, including the Craft Bag, DLC access, and more!". Note the "select".

I did submit my code from the boxed set as requested on Thursday. And after that they did add the moth of ESO+. But so far no preorder bonuses.

I did send a reply on the temp code request ticket asking about the preorder bonuses, no reply on it. I am wondering if I need to make a unique ticket for it.

You keep mentioning that you’ve submitted your code to Support, but did you redeem it under your account on the website? (I think there’s also an option to do it in game at this point.) You shouldn’t need to submit it to Support to activate it. Usually they apply a temporary code until you put in your own code yourself.

Update: Today (Saturday) they sent me an email;

"Greetings,

Thank you for participating in our program for The Elder Scrolls Online: Greymoor Physical Collector’s Edition on PC/Mac.

It has been brought to our attention that the code we previously applied to your account was missing some of the pre-order items which are included with the collector’s edition.To correct the problem we have added the following items to your account:

• Holdbreaker Warhorse
• Jarl Crown
• Jarl Finery Costume
• Sacrificial Pocket Mammoth
• Nightfall Preview Crown Crate
• Western Skyrim Treasure Maps
• Crown Experience Scrolls (x2)

You should now have access to all pre-order items included with your purchase. If you happen to encounter any issues, please reach out to support for assistance."

So it's all good!

So I got that email too and did login to find my preorder bonuses waiting. I still don't have my box yet so they did add it without me entering my retail codes but no 1650 crowns. Kinda shady the whole "select ESO+ benefits" wording which as well is not written as such with my retailers website description.

And did you get the crowns @Tiedän?

Jiigen wrote: »

And did you get the crowns @Tiedän?

Will report in as well with a big NOPE as well. I've gotten everything EXCEPT the crowns!

I have not received any. I am guessing none are coming.

@Jiigen I just got as email claiming they are crediting me with 1650 crowns.

Thanks, I did receive that e-mail as well! Thanks @ZOS!