Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
What is the ongoing issue and when will the server be up?
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tonne.backlinderb16_ESO wrote: »ZOS_TrishM wrote: »Greetings,
We have recently had to remove some bashing and inappropriate comments from this thread. This is a friendly reminder that comments need to adhere to our Forum Rules. Please note that derailing a thread with offtopic or bashing comments will result in the thread being closed.
Thank you for your understanding.
Perhaps you could assist in fixing the issues with the server instead? Focus on the right thing please
That's not fair to her. It most likely isn't her job within zenimax to deal with server issues and honestly, being in customer support is really draining because of people like you.
Well. If they were smart they would lecture us right now. And living in a free country makes it possible to look forn another job if wanting to. This has been going on for every month since beta so there is no excuse we still have theese issues. Are you fishing for work at Zenimax?0 -
tonne.backlinderb16_ESO wrote: »
Perhaps you could assist in fixing the issues with the server instead? Focus on the right thing please
Why on earth would want a person answering the phones to assist a software engineer? Do you go to a hospital and complain that the receptionist doesn't do brain surgery?
Bring them coffee or something. Cencoring the forums just make people more irritated. They have resourses doing that but havn't been able to fix the server issues for six years.1 -
Easy to see no one has had to deal with an incremental software release (I have) let alone a remote release (I haven't). The thing about software is no matter how thoroughly you test, the end users will always find something you missed. Combing through tens of thousands if not millions of lines of code is not easy, and something small, like say a comma when a period was required can be really hard to catch, especially if it is in the 325,992nd line of code you have scanned. Crossed eyes, anyone?
Database and GUI coding sucks. I loved it, but damn, it sucks. Sigh, good times, good times. The 16 hour days, the waking up at 3am with a 'EUREKA! That's what the problem was!' and jumping on the keyboard with sleep now impossible, uncountable cans of the almighty Dew - what's not to love?
Yeah, I understand the frustration, and I feel it myself, but we DO have an explanation, and a general time span; nailing the time accurately is impossible for a fix like this and we do need to accept that.
You can bet they are working on the fix, and working hard, but we don't get to see it. They are also working remotely which makes it more difficult to collaborate. While griping can make you feel a bit better, it accomplishes nothing, but it does raise the blood pressure. Good for the vampires, I suppose.
Try to remember they WANT us to play, and relax. Maybe play some Skyrim to get in the mood.
I am a software developer working on incremental software releases and working from home since 2011.
For some unfathomable reason, we manage to deliver stuff and it works.
Are we a genius? No, we perform blue / green deployment and other methodologies that keep us safe.
There is a plethora of ways to avoid failing so hard. In the worst case, you can actually tell the players that you expect the delivery to be a rocky one and that **** GASP **** you are not going to charge during that patch day.
It takes so little to not destroy your built up credibility. Just admit it's a challenge and offer a tiny something that will make players happy.
Delivering a MMO is harder than blue / green deployment, but nobody forced them to get hired. They got hired because they believe to be able to deliver. They are paid to deliver.
If they fail again and again, every single time and with no exception, then their belief was not true. They are not able to deliver and I don't know why they don't replace them with somebody who is.
The question is where this fails. Coding or directives and resourses they get?0 -
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