Amazon Delaying shipments or out of stock

DMuehlhausen · March 2020

@ZOS_GinaBruno So here is a question. Amazon just announced that the only items that are really shipping on time are high demand items and medical supplies. If this lasts as long as people are predicting how is this going to affect the people that pre-ordered the Physical CE of Greymoor from Amazon. I won't be able to play the game until I have the code from it, but if things are delay enough it could be weeks or months before I actually receive the product. Is there any plan in place where people that did pre-order physical copies (I'm assuming most retailers are going to have delays) that we can show a proof of purchase and play on launch day?

DMuehlhausen · March 2020

Forgot to post the link to the article I was referencing

https://www.businessinsider.com/coronavirus-amazon-suspends-all-non-essential-shipments-to-warehouses-2020-3

Nestor · March 2020

This is short term, ending April 5, does not effect what was already in the warehouse.

AFAIK, the real meat of the new Chapter does not release for a month or two, so nothing to ship until then.

theyancey · March 2020

They are still shipping what they have. They are not allowing non essential products to be listed by third party sellers like me. They are hiring 100K new people to help. This will shake out.

DMuehlhausen · March 2020

I'm not saying there will be an issue.

I'm simply wanting to know if they have a plan in place in case something does happen. If it keeps going like it is I could even Amazon shutting down plants. The building I'm in for work will probably be closed soon. It's 9 floors and only 3 currently have people coming in and they shut down the cafeteria and gym for it.

Like I said just wondering, cause it would suck to be charged for my Physical CE, and then not be able to play cause I don't get the code for a couple months or something. Having a plan in place for that where if you can prove proof of purchase they can unlock the game, maybe non of the extras till you get your copy would be nice, but having something ready just in case.

FierceSam · March 2020

I’d have to say that given the extreme change we’ve experienced in the last week, we’ve basically gone from ‘normal’ life to enforced solitary confinement, it’s way too early to expect anything concrete to be announced, or for anything that is announced now to be realistic in 2 months time.

I think we’re all going to have to be patient and appreciate that everyone at both ZOS and your purchasing company will be doing everything to ensure your game is delivered on time.

If, for whatever reason, it can’t be, take it on the chin and spare a thought for all those people for whom it might not be the no 1 issue at the time.

Stay safe and have fun.

DMuehlhausen · May 2020

So as I posted a concern about this.

I just got an email saying there is a delay on my copy until June 17th. This is what I was getting at. So without the Physical Copy the account (at least in years past) won't upgrade me to the CE for the in game items, or really unlock the zone I don't think until I get the physical copy.

This is a problem one that they probably should have foreseen when parts of the world started getting locked down and wondering if they have any plan for it.

Raisin · May 2020

Does this help?

ZOS_BillE wrote: »

If you have contacted your retailer and find that you are not able to acquire your PC/Mac Physical Collector's Edition of Greymoor before it launches on May 26th, log into the help website and click here to contact Customer Support for assistance. Please note that you will need to provide your proof of purchase to proceed.

erliesc · May 2020

Things that used to take 2 days to ship now take 2 weeks.....

Jaxious79 · May 2020

erliesc wrote: »

Things that used to take 2 days to ship now take 2 weeks.....

Not true I ordered two lights for my garage and a 50ft hdmi cable on Friday. They showed up yesterday. We have actually ordered a lot of stuff from Amzon during this since we couldnt go anywhere and everything was here in 2 or 3 days.

2 weeks? Where are you ordering from?

Kiralyn2000 · May 2020

Jaxious79 wrote: »

erliesc wrote: »

Things that used to take 2 days to ship now take 2 weeks.....

Not true I ordered two lights for my garage and a 50ft hdmi cable on Friday. They showed up yesterday. We have actually ordered a lot of stuff from Amzon during this since we couldnt go anywhere and everything was here in 2 or 3 days.

2 weeks? Where are you ordering from?

Amazon. Ordered a replacement shaver for my father, and an audio cable on April 7, and it came on May 5, like they said it would. In line with their "non-essential goods may take up to a month" that they'd said at the time.

Jaxious79 · May 2020

Kiralyn2000 wrote: »

Jaxious79 wrote: »

erliesc wrote: »

Things that used to take 2 days to ship now take 2 weeks.....

Not true I ordered two lights for my garage and a 50ft hdmi cable on Friday. They showed up yesterday. We have actually ordered a lot of stuff from Amzon during this since we couldnt go anywhere and everything was here in 2 or 3 days.

2 weeks? Where are you ordering from?

Amazon. Ordered a replacement shaver for my father, and an audio cable on April 7, and it came on May 5, like they said it would. In line with their "non-essential goods may take up to a month" that they'd said at the time.

It's been over a month since they had that. Try to keep up.

https://nypost.com/2020/04/13/amazon-lifts-ban-on-shipping-of-non-essential-products/

bearbelly · May 2020

Jaxious79 wrote: »

Kiralyn2000 wrote: »

Jaxious79 wrote: »

erliesc wrote: »

Things that used to take 2 days to ship now take 2 weeks.....

Not true I ordered two lights for my garage and a 50ft hdmi cable on Friday. They showed up yesterday. We have actually ordered a lot of stuff from Amzon during this since we couldnt go anywhere and everything was here in 2 or 3 days.

2 weeks? Where are you ordering from?

Amazon. Ordered a replacement shaver for my father, and an audio cable on April 7, and it came on May 5, like they said it would. In line with their "non-essential goods may take up to a month" that they'd said at the time.

It's been over a month since they had that. Try to keep up.

https://nypost.com/2020/04/13/amazon-lifts-ban-on-shipping-of-non-essential-products/

That's BS.
Everything I've ordered from Amazon in the last three weeks (long after April 13) took, at the least, 10 days longer than the 2 day norm. One shipment, of an item I have ordered every other month (2-month supply) for the last year, took 2 weeks to arrive.

Edit: TODAY'S order (placed just a few minutes ago) states that they are back to 2-day delivery (for Prime members).
But they sure as hell haven't been operating that way, everywhere, since mid-April.

Revokus · May 2020

I was denied early access by customer support. How can you have proof of payment in full when Amazon only take the payment when they ship preorders ?? @ZOS_GinaBruno @ZOS_JessicaFolsom

Jaxious79 · May 2020

bearbelly wrote: »

Jaxious79 wrote: »

Kiralyn2000 wrote: »

Jaxious79 wrote: »

erliesc wrote: »

Things that used to take 2 days to ship now take 2 weeks.....

Not true I ordered two lights for my garage and a 50ft hdmi cable on Friday. They showed up yesterday. We have actually ordered a lot of stuff from Amzon during this since we couldnt go anywhere and everything was here in 2 or 3 days.

2 weeks? Where are you ordering from?

Amazon. Ordered a replacement shaver for my father, and an audio cable on April 7, and it came on May 5, like they said it would. In line with their "non-essential goods may take up to a month" that they'd said at the time.

It's been over a month since they had that. Try to keep up.

https://nypost.com/2020/04/13/amazon-lifts-ban-on-shipping-of-non-essential-products/

That's BS.
Everything I've ordered from Amazon in the last three weeks (long after April 13) took, at the least, 10 days longer than the 2 day norm. One shipment, of an item I have ordered every other month (2-month supply) for the last year, took 2 weeks to arrive.

Edit: TODAY'S order (placed just a few minutes ago) states that they are back to 2-day delivery (for Prime members).
But they sure as hell haven't been operating that way, everywhere, since mid-April.

Have for me. Sure I've had a couple things scheduled for delivery on a certain day not show up until the next day but I haven't had to wait ten days for anything. Guess I'm just lucky having a distribution center in the area.

ZOS_Bill · May 2020

With multiple threads on this topic we'll be closing this one.

If you have contacted your retailer and find that you are not able to acquire your PC/Mac Physical Collector's Edition of Greymoor before it launches on May 26th, log into the help website and click here to contact Customer Support for assistance. Please note that you will need to provide your proof of purchase to proceed.