Maintenance for the week of December 1:
• PC/Mac: No maintenance – December 1
• NA megaservers for patch maintenance – December 3, 3:00AM EST (8:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 3, 8:00 UTC (3:00AM EST) - 17:00 UTC (12:00PM EST)
"Loading profile failed" is an error message that indicates an issue with either your PlayStation Plus account or the PlayStation Network itself. If you are experiencing this issue you are encouraged to contact Sony for further assistance: https://support.us.playstation.com/.