Ticket Response time?

ArcanumTheGreat · May 2020

Hello,
I know everything is crazy in the world today and things are moving at a very strange pace for some of us due to the covid-19 pandemic. I was wondering if there was a generalized time frame when tickets are being worked? I had submitted an issue 10 days ago that has been preventing me from accessing my PC account. I had just renewed my ESO Plus and purchased Greymoor and since doing that have not been able to access my acount since. I had submitted 2 tickets one that requested information that I provided within an hour but have never heard anything back. If this continues for much longer and my ESO Plus expires without it being used will it be extended? I am sorry for bringing the question to the forums I just have no idea where else to go and I am sorry if I am being unreasonable about inquiring after only 10 days without any further information. Please if possible any insight would be great!

Thank you!!

Raisin · May 2020

Current times are indeed longer, 1-2 weeks seems average but many are waiting longer. If you post your ticket number in here, @ZOS_BillE can check to see if it's coming along, is in the right place, etc.

Do keep in mind that submitting multiple tickets, as well as updating/adding responses to your ticket will push you backwards in the queue, so only respond to their answers, don't try to 'push' the ticket or anything like that. Good luck!

ArcanumTheGreat · May 2020

Thank you. The reason for Multiple Tickets was because I had 2 PC accounts one for myself and one for my kid. When the one ticket was being looked into issues popped up with my kids account after the response from the one. So there are 2 separate issues the tickets are:

@ZOS_BillE is this something you can help look into? It would be very much appreciated. Thank you in advanced!

The Tickets are:

200509-012634
200513-010554

Raisin · May 2020

Yeah, you were totally right on the two tickets then I believe!

ZOS_Bill · May 2020

@ArcanumTheGreat

Thank you for providing both ticket numbers. You can check your forum inbox for an update on each.

ArcanumTheGreat · May 2020

ZOS_BillE wrote: »

@ArcanumTheGreat

Thank you for providing both ticket numbers. You can check your forum inbox for an update on each.

@ZOS_BillE

Thank you for the response I did have another question for you about the message you had responded with that I sent to your forum inbox as well. As something you mentioned is a bit concerning.

ZOS_Bill · May 2020

@ArcanumTheGreat

I've sent you a follow-up response to look into that.

ArcanumTheGreat · May 2020

@ZOS_BillE

Thank you I have also provided you the info requested

ZOS_Bill · May 2020

@ArcanumTheGreat

As mentioned in the other thread you've created, I've sent you further details on your account issue. Since you have another thread ongoing in General Help this discussion is going to be closed.