The Elder Scrolls Online

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Do you get mail confirmations for bug reports?

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Nemesis7884
Nemesis7884
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When i usually send in a ticket in game i get a mail confirmation; this time the mail response was to open a bug report since i have an issue with a character. I got the confirmation pop up that the report was sent and a number asigned to it - but that was several days ago and no mail confirmation has arrived yet... is that normal? or do you not get mail confirmations with bug reports?

Best Answer

  • Nairinhe
    Nairinhe
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    I think it's normal. Game specifically says that you won't get a response for bug report, so no email also makes sense.
    Answer ✓
  • Kadoin
    Kadoin
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    Never received one ever, if you mean in-game bug report.
  • Nemesis7884
    Nemesis7884
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    I hope you get a feedback when they are looking at it...mine is a character specific bug more so than a general game bug
  • Flameweaver1951
    Flameweaver1951
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    Nemesis7884 wrote: »
    I hope you get a feedback when they are looking at it...mine is a character specific bug more so than a general game bug

    You'll probably be better of raising a support ticked for the affected character rather than a bug report. Just remember to respond to the first automated email.
  • Gythral
    Gythral
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    In-game bug report
    NO

    if it affects 1 char. only rasie a support ticket

    either way, at times, it can feel like you used >/dev/null, but just make sure you reply to any support emails, and only thiose emails, dont create a new ticket as it just goes to the back of the massive pile in the corner :wink:
    Edited by Gythral on May 21, 2020 9:14AM
    “Be as a tower, that, firmly set,
    Shakes not its top for any blast that blows!”
    Dante Alighieri, The Divine Comedy
  • Nemesis7884
    Nemesis7884
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    I did raise a support ticket but the email i got told me to make a bug report
    Edited by Nemesis7884 on May 21, 2020 9:45AM
  • Czekoludek
    Czekoludek
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    Nemesis7884 wrote: »
    I did raise a support ticket but the email i got told me to make a bug report

    So they basically told you to leave them alone as you will never get aby response from bug report.
    Sounds like typical ZOS support
  • Tandor
    Tandor
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    I suspect that a lot of genuine support tickets get held up because of the number of simple bug reports that get wrongly submitted as support tickets. I'm not referring to the present case as we don't know what the OP's problem is, although it would appear that ZOS have said it's a bug and not an issue for support. We can't judge them for making that assessment without knowing what was in the report. In general it surely has to be right, however, that bug reports should be submitted outside the support ticket procedure and no acknowledgement or reply should be expected. That's how every other online game I've played since 1998 has handled things.
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