Computer authorization email

Kurios · May 2020

I was online this morning and shut down to replace a hard drive not related to the OS or game files. Now the game says computer must be authorized, but not getting the email. I know the email is good I get ESO marketing stuff and have authorized before.

ZOS_Bill · May 2020

@Kurios

Have you tried the following when requesting your access code?

Add "noreply@mail.elderscrollsonline.com" to your email account's list of approved e-mail senders.
- Check your spam or junk mail folders.
If you are using Gmail with the Inbox categories feature, also check your Social folder.
If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

If you have not received your access code after trying the steps above, you should contact customer support to request an email address change by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

idk · May 2020

Not necessarily with ESO, but I sometimes have emails from vendors go into the spam folder even though most of their emails enter the main folder. It is odd but BillE's points may help. Hopefully.

Kurios · May 2020

Already checked spam. I also figured I would just log in from my laptop instead. It wants the same device authentication too.

Kurios · May 2020

ticket submitted

ZOS_Bill · May 2020

@Kurios

If you have your ticket number you can post it here if you want us to check to make sure its in the right place.

Kurios · May 2020

I did not receive any notice of a ticket. I was about to open another one. It is like you can't send to my email anymore.

I did revive a marketing email today from elderscrollsonline.com. The last time I received an account related message was in early February (mail.elderscrollsonline.com for code redemption). My email address has not changed.

The original issue is on my desktop PC. I thought I would just log in on my laptop and change my email to my gmail account to see if that email worked any better. The laptop is also getting the authorization code message for the account login web page. However, I am able to log into the game on the laptop without the prompt for authorization code.

Kurios · May 2020

Finally received ticket 200512-008722. Form letter that is of no use. Replying.

ZOS_Bill · May 2020

@Kurios

Thanks for the ticket number. Please check your PMs for an update.

Kurios · May 2020

Still no response from my reply to ticket.