Waiting almost a month for a resolution to support ticket (200405-005374)

AdamBourke · April 2020

Hi,

A month ago (4th April) I submitted a ticket asking for a refund.

1 week later, I got a response, asking me to destroy the item and confirm I had done so, so that the refund can be given. I responded withing 3 hours.

Now, 15 days after that email, I am still waiting. I send a reminder email a week ago and have heard nothing.

I know that COVID is slowing stuff down - but it would be nice to have an estimated wait time at least... Can anyone here do anything about my ticket?

AmaDinova · April 2020

Same here. It's incredibly disheartening. I literally have thousands of dollars invested into this game.

Skunkkie420 · May 2020

Same here purchased the game while the event was going on. Still waiting on my refund.
Saying they paid out my refund while its not even payed out . Asked for info after 8 april and 10 days later
said that its completed before the info that they needed to complete my refund.
I really want answers because this is taking 2 long for a simple 15 euro refund.

Tickernumber: 200407-004944

AdamBourke · May 2020

I managed to get a response a few hours after I posted here. I don't think it was just a coincidence...

AmaDinova · May 2020

Lucky you. All I got is a rehashed comment on my forum post telling me an agent would be with me "as soon as possible," as if I couldn't gather that already from the ticket status. *huge eyeroll*

Skunkkie420 · May 2020

they just keep sending a reply that its payed out on april 8 , meanwhile they ask after 8 april for information and proof of purchase so how can you pay something back but still need all the information for paying it back.
if i dont have my money back in a week ill have to report it at police station for scamming .

Tickernumber: 200407-004944

ZOS_Bill · May 2020

@AmaDinova

You can post your ticket number here so we can look into it.