Ticket submitted April 9, still not answered - [Incident: 200409-007007]

Deedleqwerty · April 2020

MY skills aren't working in Cyrodiil. It's an intermittent problem, but it's getting worse. At first, it was only a few ads in select spots around Cyrodiil. I couldn't light or heavy attack, and none of the warden skills would work. If I moved around, the issue would eventually clear up.

Today, the problem spread to fights with players. None of the skills worked, and I couldn't say down siege. Moving around didn't help.

Let me be clear. The animation starts, but then doesn't complete. Also, this issue was specific to my warden, it has spread to other characters.

Also, it seems other players may be having the problem. I was next to two of them on BRK's porch today as they tried to cast Ice Fortress. Though they cast it multiple times in rapid succession, it didn't work. In addition, this video show an archer having the same problem:

https://youtu.be/tV3Q0NrYXVg

What can I do to fix this?

Ackwalan · April 2020

Everyone is having this problem. ZOS is not going to answer your specific ticket.

Elsonso · April 2020

Right. It has been reported in the forum. Presumably, ZOS is working on it, but they have stopped giving updates.

Deedleqwerty · April 2020

Elsonso wrote: »

Right. It has been reported in the forum. Presumably, ZOS is working on it, but they have stopped giving updates.

*presumably*

Lack of communication is a poor management style. ZOS is an incredibly poor communicator about the things that matter.

Chicharron · April 2020

Well you will have to wait much longer, I have 3 weeks waiting for a response to my ticket.

ZOS support has always been bad and slow, even before COVID-19.

Rave the Histborn · April 2020

Deedleqwerty wrote: »

Elsonso wrote: »

Right. It has been reported in the forum. Presumably, ZOS is working on it, but they have stopped giving updates.

*presumably*

Lack of communication is a poor management style. ZOS is an incredibly poor communicator about the things that matter.

They're not going to respond to each individual ticket. Set realistic expectations and get realistic results.

Deedleqwerty · April 2020

Rave the Histborn wrote: »

Deedleqwerty wrote: »

Elsonso wrote: »

Right. It has been reported in the forum. Presumably, ZOS is working on it, but they have stopped giving updates.

*presumably*

Lack of communication is a poor management style. ZOS is an incredibly poor communicator about the things that matter.

They're not going to respond to each individual ticket. Set realistic expectations and get realistic results.

I've been playing for five years, so my expectations are extremely low when it comes to ZOS and communication.

ArchMikem · April 2020

"I F'ing hate this game."

Is still playing it anyway.

xXMeowMeowXx · April 2020

Deedleqwerty wrote: »

Rave the Histborn wrote: »

Deedleqwerty wrote: »

Elsonso wrote: »

Right. It has been reported in the forum. Presumably, ZOS is working on it, but they have stopped giving updates.

*presumably*

Lack of communication is a poor management style. ZOS is an incredibly poor communicator about the things that matter.

They're not going to respond to each individual ticket. Set realistic expectations and get realistic results.

I've been playing for five years, so my expectations are extremely low when it comes to ZOS and communication.

PvP is a mess rn and I don’t think we will get anymore then, “we are looking into it.”

When it works it is a blast in Cyro.

StabbityDoom · April 2020

Make sure your ticket is requesting customer service. If you just report a bug, they don't necessarily ever answer. Customer service will get you an answer, even if it's cut/paste.

idk · April 2020

Rave the Histborn wrote: »

Deedleqwerty wrote: »

Elsonso wrote: »

Right. It has been reported in the forum. Presumably, ZOS is working on it, but they have stopped giving updates.

*presumably*

Lack of communication is a poor management style. ZOS is an incredibly poor communicator about the things that matter.

They're not going to respond to each individual ticket. Set realistic expectations and get realistic results.

Pretty much this. Especially when dealing with acknowledged issues I have seen other companies not respond to all the tickets. We know Cyrodiil is a mess. Not sure what OP is expecting Zos do say in their reply.

Banana · April 2020

Try some pve