What ZOS should learn from Zoom

krachall · April 2020

Zoom, the video conferencing company, is seeing unprecedented use during the pandemic. Individuals, small businesses, communities, families, and huge companies are using it to remain connected during quarantine.

However, this exponential rise in growth has revealed flaws in their software and systems. Some where major some were minor but there were issues. A couple of weeks ago, the CEO of Zoom announced that he is immediately halting all development on new features and capabilities and focusing 100% of their resources on eliminating flaws the base product.

Let me say that one more time: Zoom is immediately halting all development on new features and capabilities and focusing 100% of their resources on eliminating flaws in the base product.

Now let's look at ESO.
- Game-breaking desync issues.
- Nearly unplayable PVP
- Game-breaking bugs in base content that have existed for well over 3 years
- Basic skills not functioning
- Phantom load screens when there is no zone change
- Embarrassing failed attempts at performance improvement that actually made performance worse.
- And dozens (hundreds) of minor bugs

So what is ZOS doing? Are they "halting development on new features to focus resources on addressing flaws?"

Nope.

ZOS is moving full speed ahead with new content.

Take a step back ZOS, and consider the Zoom approach. Fix your broken stuff before introducing new stuff.

Dark_Lord_Kuro · April 2020

Well good for them, sad for the people that lost their job because its not conected to performance

I personnally would not come back to a company that kick you out like that

Elsonso · April 2020

Zoom and ESO are not the same thing. Zoom is fixing some serious security and privacy flaws. If ESO had those same problems, then yes, they should follow Zoom.

Saelent · April 2020

The tomato should learn how to be a proper fruit like the pineapple.
What do they have in common?
They’re both fruit.
That’s all.
That’s it.

You can’t compare two pieces of software and say “do it that way”. They are for totally different functions and dare I say it, more money has gone into ESO in a month than Zoom for its entire existence.

Zoom will be used as long as software like it is used. No game has the same longevity.

StormeReigns · April 2020

https://youtu.be/hkmYrChoTf0

https://youtu.be/JFRUtSbNp6g

robertthebard · April 2020

krachall wrote: »

Zoom, the video conferencing company, is seeing unprecedented use during the pandemic. Individuals, small businesses, communities, families, and huge companies are using it to remain connected during quarantine.

However, this exponential rise in growth has revealed flaws in their software and systems. Some where major some were minor but there were issues. A couple of weeks ago, the CEO of Zoom announced that he is immediately halting all development on new features and capabilities and focusing 100% of their resources on eliminating flaws the base product.

Let me say that one more time: Zoom is immediately halting all development on new features and capabilities and focusing 100% of their resources on eliminating flaws in the base product.

Now let's look at ESO.
- Game-breaking desync issues.
- Nearly unplayable PVP
- Game-breaking bugs in base content that have existed for well over 3 years
- Basic skills not functioning
- Phantom load screens when there is no zone change
- Embarrassing failed attempts at performance improvement that actually made performance worse.
- And dozens (hundreds) of minor bugs

So what is ZOS doing? Are they "halting development on new features to focus resources on addressing flaws?"

Nope.

ZOS is moving full speed ahead with new content.

Take a step back ZOS, and consider the Zoom approach. Fix your broken stuff before introducing new stuff.

You don't suppose that that may have anything to do with the millions of dollars they stand to pay out for their mishandling of personal information, do you? I'll be we could factor in potential lost revenue from all the online chatter about how badly they handled said personal information too.

But here's the real kicker: Lagging out in Cyrodill won't result in someone having all my credit card information, and cleaning out all my accounts. There's nothing even close to a comparison here.

kargen27 · April 2020

"Take a step back ZOS, and consider the Zoom approach. Fix your broken stuff before introducing new stuff."

Yeah because we all know ZoS has only one guy that does both. While working on one no way he can work on the other.

Different teams are doing different things. Halting development of new content isn't going to speed up troubleshooting the game.

Master_Kas · April 2020

Saelent wrote: »

The tomato should learn how to be a proper fruit like the pineapple.
What do they have in common?
They’re both fruit.
That’s all.
That’s it.

You can’t compare two pieces of software and say “do it that way”. They are for totally different functions and dare I say it, more money has gone into ESO in a month than Zoom for its entire existence.

Zoom will be used as long as software like it is used. No game has the same longevity.

Bolded part is kind of depressing considering the performance we get :P

Carry on ^^

Malmai · April 2020

krachall wrote: »

Zoom, the video conferencing company, is seeing unprecedented use during the pandemic. Individuals, small businesses, communities, families, and huge companies are using it to remain connected during quarantine.

However, this exponential rise in growth has revealed flaws in their software and systems. Some where major some were minor but there were issues. A couple of weeks ago, the CEO of Zoom announced that he is immediately halting all development on new features and capabilities and focusing 100% of their resources on eliminating flaws the base product.

Let me say that one more time: Zoom is immediately halting all development on new features and capabilities and focusing 100% of their resources on eliminating flaws in the base product.

Now let's look at ESO.
- Game-breaking desync issues.
- Nearly unplayable PVP
- Game-breaking bugs in base content that have existed for well over 3 years
- Basic skills not functioning
- Phantom load screens when there is no zone change
- Embarrassing failed attempts at performance improvement that actually made performance worse.
- And dozens (hundreds) of minor bugs

So what is ZOS doing? Are they "halting development on new features to focus resources on addressing flaws?"

Nope.

ZOS is moving full speed ahead with new content.

Take a step back ZOS, and consider the Zoom approach. Fix your broken stuff before introducing new stuff.

They wont because they dont want to lose a cent... Todd Howard stuff... It just works.

Czekoludek · April 2020

Dark_Lord_Kuro wrote: »

Well good for them, sad for the people that lost their job because its not conected to performance

I personnally would not come back to a company that kick you out like that

PPL can be assigned to different projects (we know that zos is working on second game) till the performance fixes are over. Or, for exampe, they can take their time and create content without release every 3 months. It is not a secret that quality of eso dlc's is worse then before (using same assets for whole year, repetitive quests [betrayal as main trope for most dlc questlines, poorly written characters], low quality mixed with great one [last dungeon dlc where we got one of the greatest dungeon with one of the most boring and unimaginative one], etc).
Better to do this now and have the product which might be great for next 10 years then doing this wild raid which might end in eso death pretty fast if performance still will go downhill in that rate