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12 days and I am still missing content and 22,500 crowns
gizmogearbob
Soul Shriven
I am sorry to bother you all with this but I am running out of patient.
On April 4, 2015 I decided to get back into ESO. My account was linked to the version I originally purchased on the xBox. I linked it to my Steam account and purchsed the ESO Standard edition with the Newcomer pack, Elsweyr Pack, Pre-Order of the Greymoon Pack and a 21,000 crown pack.
I did not receive any of the crowns from the Newcomer pack but I did get the pet and the xp scrolls. I also did not get access tor the Summerset content but I did get access to the Morrowind content. I also did not receive the 21,000 crowns from the crown pack.
I submitted a support request on April 5 when I realized that I had not received items and on April 6 I received a request for proof of purchase, which I submitted within 3 hours of receiving the request.
Now it is April 16 and I still do not have over $100 of what I paid for and I cannot get the support team to respond.
I keep submitting proof of purchase but nothing happens.
Can anyone help me or do I just need to go back to Steam and request my money back?
On April 4, 2015 I decided to get back into ESO. My account was linked to the version I originally purchased on the xBox. I linked it to my Steam account and purchsed the ESO Standard edition with the Newcomer pack, Elsweyr Pack, Pre-Order of the Greymoon Pack and a 21,000 crown pack.
I did not receive any of the crowns from the Newcomer pack but I did get the pet and the xp scrolls. I also did not get access tor the Summerset content but I did get access to the Morrowind content. I also did not receive the 21,000 crowns from the crown pack.
I submitted a support request on April 5 when I realized that I had not received items and on April 6 I received a request for proof of purchase, which I submitted within 3 hours of receiving the request.
Now it is April 16 and I still do not have over $100 of what I paid for and I cannot get the support team to respond.
I keep submitting proof of purchase but nothing happens.
Can anyone help me or do I just need to go back to Steam and request my money back?
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Raisin✭✭✭✭✭
✭✭✭Don't request your money back through steam -- your account will get auto-banned for that.
Support has been struggling and backed up recently, so unfortunately the long wait is to be expected, even with urgent issues.
You say you 'keep submitting proof of purchase'. Keep in mind that if this means you have continuously updated your ticket by responding, you have prolonged your wait as each new response puts you at the end of the queue again.
Post your ticket number in this thread, and then @ZOS_BillE can check to see if your ticket is being handled, but you likely won't get more than reassurance that it's in the right place and being worked on.0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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