There still havent been any update to him. No emails, no nothing.

C'mon ZoS, it's almost been 2 weeks by now.

@ZOS_BillE @ZOS_Adrikoth

This is honestly unreal.
We get that there is a long waiting time, but over half a month? For him to still be waiting on an agent about something which is making the game impossible for him to fully enjoy and even more, it's an absolute waste of his money considering eso+?

Please.
Ticket: 200401-003547

I'm the aforementioned friend. Has been 16 days now since I originally submitted my ticket. Have narrowed down the likely cause of the ban, and it is rather baffling that it even happened. Not wholly sure if I'm allowed to discuss what it was for, but given how trivial it is... yeah.

As far as I can tell, it was flagged up by an automated system (As someone in a different thread mentioned when I thought it was just a bug with my social features) that gave the ban out on the spot - an indefinite social ban that requires a GM to manually unlock.

As is pretty apparent already, I am a roleplayer, and so a social ban is particularly hard on me given my primary focus for the game. With the current issues, there have been a variety of RP events being held, many of which require a significant amount of foreplanning, sign-ups, and all that. So far, the following has been affected by the ban:

• Adventure RP event on the 2nd April - Escorting a caravan as part of an event story.
• Adventure RP event on the 9th April - Venturing into an Argonian Xanmeer and working out traps and puzzles.
• Adventure RP event on the 12th April - Follow-on from the previous adventure and fighting agents of the Worm Cult as part of event chain grand finale.
• Casual RP with adventuring group between all of the aforementioned adventures.
• Nautical travel RP over the week for returning home from the month-long Murkmire adventure.

There are further events which are also under threat of being affected. Including:

• Monster hunting event in Summerset to be held on the 16th April
• Social event to celebrate completion of the aforementioned month-long Murkmire adventure
• Week-long Spring festival to be held in Summerset from the 28th April - 6th May
• Breton Knights adventure to be held at indeterminate time.

As you can see, that is a fair amount of RP that this social ban has affected/will affect, and all because an automated system was implemented to automatically dish out indefinite bans in an extremely heavy-handed fashion with no warnings and no notification. Assuming there is an automated system doing this, I would argue it is in definite need of tweaking because this particular treatment to a paying customer is simply not acceptable. If I had done something heinous and deserving of a ban, then no worries. It sucks, but it's my own fault. Simple childish banter with a friend (Who also agrees that this ban is silly and wholly unwarranted) in whispers, however? I don't know about others, but I don't see that as sufficient cause for over two weeks of social banning.

@ZOS_Chiroptera That is fine.

But we were asked days ago to tell one of the admins if nothing had still happened after 24 hours.
And nothing have happened.