PS4 NA - I didn't get my alliance war campaign rewards

LeeTemplar
LeeTemplar
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Why didn't I get my Alliance War campaign rewards?
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Which campaign were you in?
    Gina Bruno
    ESO Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Pyr0xyrecuprotite
    Pyr0xyrecuprotite
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    I managed to not set a home campaign first on one of my toons, prior to doing enough Cyro PvP to get tier 1 rewards... D'Oh!
  • Mothershed52
    Mothershed52
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    I've had others say the same on discord, we were all in Laat.
    NA PS4
    Officer of New Scrolls Order
    Main: DC Imperial Stamplar
  • Mothershed52
    Mothershed52
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    and some that were in Kaal, as well. Tier 1-3.. No rewards
    NA PS4
    Officer of New Scrolls Order
    Main: DC Imperial Stamplar
  • rustle911
    rustle911
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    I didn’t receive rewards for Kaalgrontiid on PS4NA but did receive them on PS4EU. Also received them for characters in the other two campaigns on PS4NA.
  • LeeTemplar
    LeeTemplar
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    @ZOS_GinaBruno was Kaalgrontiid
    I didn’t receive rewards for Kaalgrontiid in any of my tunes. ☹️☹️
    I was at least Tier 1 in all of my tunes.
    Some tunes was Tier 3
    And I did setup as a home campaign.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks, everyone. If you haven't done so already, please go ahead and submit a ticket here so we can gather a bit more information.

    Edit: When you submit your ticket, please make sure to include your affected character name, campaign, and platform. Thank you!
    Edited by ZOS_GinaBruno on March 10, 2020 6:52PM
    Gina Bruno
    ESO Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Somers23
    Somers23
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    Nothing yet. I already submitted a ticket
  • LeeTemplar
    LeeTemplar
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    I'm also waiting... 😕😕😕
  • Metemsycosis
    Metemsycosis
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    Teed
    Terethea, Breton Vampire, devotee of the Night Mother
    Rivyn Quorathi, Redguard Templar
    Ms Ceresa, High Elf Stormcaller
    Mr Honeycreeper, Imperial crafter
    Synthi, Bosmer Archer
    Margon Sannacherib, Dunmer Assassin
    Brushes-with-Death, Argonian Dragonknight
    Amiri Om, Nord Necromancer
  • SpiderKnight
    SpiderKnight
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    Same, ps4 na Kaal. Submitted a ticket yesterday, but now I'm not sure I had it set to home, pretty sure I did.
  • Somers23
    Somers23
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    Same, ps4 na Kaal. Submitted a ticket yesterday, but now I'm not sure I had it set to home, pretty sure I did.

    I did as I remember seeing tier 3 before I changed characters
  • SpiderKnight
    SpiderKnight
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    Somers23 wrote: »
    Same, ps4 na Kaal. Submitted a ticket yesterday, but now I'm not sure I had it set to home, pretty sure I did.

    I did as I remember seeing tier 3 before I changed characters

    Does it not show tier without it set as home? I did see I was halfway through tier 1 on Sunday.
  • Somers23
    Somers23
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    Your ap wouldn't add up for ranking so I would assume not.
  • LeeTemplar
    LeeTemplar
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    I did set as a Home campaign. :-/
    And I'm still waiting for a response :-/
  • Metemsycosis
    Metemsycosis
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    Same
    Terethea, Breton Vampire, devotee of the Night Mother
    Rivyn Quorathi, Redguard Templar
    Ms Ceresa, High Elf Stormcaller
    Mr Honeycreeper, Imperial crafter
    Synthi, Bosmer Archer
    Margon Sannacherib, Dunmer Assassin
    Brushes-with-Death, Argonian Dragonknight
    Amiri Om, Nord Necromancer
  • LeeTemplar
    LeeTemplar
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    I'm still waiting ...
  • LeeTemplar
    LeeTemplar
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    I'm still waiting ... 😕😕😕😕
  • Ballcap
    Ballcap
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    I didn’t get them either.
  • geonsocal
    geonsocal
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    hmmmm, I got them on ps4/EU...sounds like you all need to make that switch to fight across the pond...
    PS4/NA & EU (Cyro & IC): This Must Be The Place...
    Traders Refuge
    The Purple Gang
    PVP: Brotherhood Without Banners
    "I don't have a lot to contribute because mostly I don't really care"
  • LeeTemplar
    LeeTemplar
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    And, no response since 03/10/2020 04:39 PM :-/
  • LeeTemplar
    LeeTemplar
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    and still no response :-/ :-/ :-/ :-/ :-/
  • Hapexamendios
    Hapexamendios
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    I am still waiting on a response to this as well.
  • rustle911
    rustle911
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    @ZOS_BillE @ZOS_GinaBruno It looks like there are numerous people with tickets open for this issue. Any idea when any of us can expect resolution?
    Edited by rustle911 on March 15, 2020 6:18PM
  • Metemsycosis
    Metemsycosis
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    I at least got two replies. Seems there is "a specialist team" to which these sorts of problems are "escalated". We will see. I got a small chunk of gold coming my way if so. Gonna turn it into a new moon acolyte weapon. ×D
    Terethea, Breton Vampire, devotee of the Night Mother
    Rivyn Quorathi, Redguard Templar
    Ms Ceresa, High Elf Stormcaller
    Mr Honeycreeper, Imperial crafter
    Synthi, Bosmer Archer
    Margon Sannacherib, Dunmer Assassin
    Brushes-with-Death, Argonian Dragonknight
    Amiri Om, Nord Necromancer
  • Hapexamendios
    Hapexamendios
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    I got that same response and nothing since then. Been 5 days.
  • rustle911
    rustle911
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    That’s exactly it. It’s the 15th, most people haven’t heard from customer support since the 10th or the 11th. I don’t see how hard it could be for them to verify that end of campaign rewards weren’t mailed out for that campaign.
  • LeeTemplar
    LeeTemplar
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    Just to update everyone on this issue, we are planning to grant missing Rewards for the Worthy items to all PS4 NA players who were previously assigned to the Kaalgrontiid campaign. While we unfortunately aren’t able to grant leaderboard rewards, we’d like to make it up to everyone by sending out first place rewards to all PS4 NA players from this campaign. We are currently scheduling rewards to go out this Wednesday, but if the date ends up shifting, we’ll let you know. Thanks again for your patience while we investigated this issue.

    Thank You !!!
  • Metemsycosis
    Metemsycosis
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    Aw.ty
    Terethea, Breton Vampire, devotee of the Night Mother
    Rivyn Quorathi, Redguard Templar
    Ms Ceresa, High Elf Stormcaller
    Mr Honeycreeper, Imperial crafter
    Synthi, Bosmer Archer
    Margon Sannacherib, Dunmer Assassin
    Brushes-with-Death, Argonian Dragonknight
    Amiri Om, Nord Necromancer
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