Stuck at requesting character load screen

Zuato · March 2020

Since last night, I've been having issues getting into any of my characters. I managed to get in last night after several tries, and today I cannot get any of them to load at all. I've let it sit for upwards of five minutes before killing the game and trying again.

Any suggestions? Anyone else having this issue?

Zuato · March 2020

I realized I left out some info - this is on the NA PC version.

Nestor · March 2020

I had this happen once since the patch and a force quit and restart of the game sorted it. I am sure you have tried that.

Were these characters logged out in Cyrodiil or Vivec or Alinor?

ZOS_Bill · March 2020

@Zuato

If you are getting stuck at requesting character load, please try the troubleshooting steps listed below.

Remove any mods or add-ons

To completely remove add-ons, you should perform the following steps:

PC:

Go to the "Elder Scrolls Online" folder in My Documents.
Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
Remove all files from the "AddOns" folder.
Remove all files from the "SavedVariables" folder.
Remove AddOnSettings.txt from the "live" folder.

Repair through launcher

To run a repair through the launcher:

Start The Elder Scrolls Online launcher.
Click on Game Option on top of the News section, and click on the option for Repair.
Allow the launcher to examine all the files for the game. This will take some time.
If any files are found to have problems, the launcher will re-download those files.

Run launcher and game as an administrator

Right-click on the game Launcher and select Properties.
Navigate to the Compatibility tab.
Check the box that says Run as Administrator.
Click Apply and then OK.
Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).

Please let us know if you see any improvement in loading times. If not, you can contact customer support to start a ticket.

Zuato · March 2020

Thanks BillE - I tried the first step (removing the add ons, etc) and same issue. Then it dawned on me that I had made some firewall changes yesterday (but it still connected after a while after yesterday). Took them out, and it loads fine now...self inflicted

I need to figure out what rule was causing the issue, but it was definitely my fault on my side of things. I appreciate the prompt reply with steps to take.