Peition for ACTIVE INGAME GMs !

Dreez · April 2014

Currently we have a ton of goldspammers, vein-famersbots and boss-farmersbots ruining the game for us regular players. Whenever you enter the lower areas, your chat is literally nuked by BIG messages that overwrites everything everyone else has written, and no matter how many you /ignore, there are more. And reporting each and everyone becomes tedious after a while and you end up just ignoring them.

We need ACTIVE GM's to be in the game, incognito or not, and activly root out this
problem from within the game itself - DIRECTLY. When a bot is seen farming a boss, get the GM there and have the character+account banned. When a character is spamming some goldselling site in the chat, get a GM to sort them out DIRECTLY.

Actions against these Eula/gamebreakers needs to be dealt with swiftly, skip any "hurt feelings" that some might have, they broke the rules - GTFO.

I had an experience yesterday in a dungeon where i saw around 15 Bots farming a boss that spawned in the dungeon right outside East wall of Daggerfall. The elite boss died so fast that me and a friend could not complete the dungeon because we couldn't get the kill.

That is a situation where we should've been able to summon a GM, and he/she would've taken direct actions and banned each of the bots.

We need ACTIVE GM's in the game to ACTIVLY deal with these problems.

Having a report-system only helps momentarely, but the bots/spammers are still in the game for an unknown amount of time, ruining it for other players.

Mujuro · April 2014

I'm actually surprised that ZOS opted *not* to have in-game GMs.

rootimus · April 2014

An in-game character controlled by a GM isn't going to see everything that happens. Server logs, on the other hand, do.

Malediktus · April 2014

Ingame GMs are a thing of the past, when maximizing profits was not the highest goals of the developers. They would probably have to hire 100+ GMs to make a difference.

daneyulebub17_ESO · April 2014

Not a good move putting the word "petition" in your subject.

Jim_McMasterub17_ESO · April 2014

Things change in time.

Quite likely that will end up being their work around in the final phase of judgement on these bastages. I've been wracking my brain for a couple weeks now to come up with a more valid solution than incessant forum posts...no dice.

I think the main problem is that most people don't understand, these aren't kids with dial-up modems & 486's.

Many likely consider themselves businessmen & women, & their job is to hack our asses & make as much money off of game launches as possible before they move on to the next launch of a game.

I pity ZoE that they didn't see this coming. Imagine for a moment three weeks ago, prior to launch...How awesome it must have been to have ANY position with the company...

Now, on the 18th, I wouldn't tell someone I worked for ZoE if I DID. I'd probably be drinking heavily by now, & have called in vacation time in a desperate attempt to be "gone for a day" & not be constantly frustrated.

It WILL get fixed everyone; but some patience is going to be required. I'm not saying "don't post" or anything of that nature,

I'm just saying "stand in their shoes a moment..."

Not the shoes of the faceless multi-millionaires that likely actually own the company, ...In the shoes of the employees just like you & me that have to run it day to day & show a profit.

Drachdhar · April 2014

Would love to have ingame GMs. That way not only would possibly all these gold spammers get kicked out faster, the ones spamming the chat, inviting to their gold spammer guilds and filling ones mailbox with their spam... Highly annoying people...
But it would perhaps allow for quick in game bug fixes as well.

So far the best customer support i've seen in an MMO is from Funcom and The Secret World. Rarely did you have to wait very long for an ingame GM to help you solve whatever issue you had. That was awesome, the "eccentric" plastic surgeon voiced by Peter Stormare was also awesome :P

Mujuro · April 2014

rootimus wrote: »

An in-game character controlled by a GM isn't going to see everything that happens. Server logs, on the other hand, do.

What's needed is a combination of the two, working in some coordinated manner. While I've been out of the MMO scene now since the UO days (ESO is my first since then), having GMs in-game to react in timely manner would help.

Consider the following scenario: A player reports some invisible/teleporting bot doing XYZ.

Current ZOS Approach: CS/tech team probably reviews the logs, but can't really do anything about the bot/account simply because the issue relates to client-side trust. As a result, until ZOS manages to track bot traffic via what comes back onto the server side, this bot is laughing all the way to the bank.

What an In-Game GM could do: Assuming, arguendo, that ESO has in-game GMs, the GM could (invisibly) teleport to the suspected bot, monitor/make an assessment and take appropriate corrective action.

Just my $0.02, nothing more or less.

Elsonso · April 2014

In-world GMs are ineffective in games like this for doing what you are asking them to do, policing users.

They are handicapped by being in the world. They are only seeing a very narrow portion of the game and it is actually a waste of their time. One omniscient out-of-world GM can probably be more effective than a dozen logged into the world as characters.

Nazon_Katts · April 2014

Yeah, it always baffles me how you can willingly forfeit the very positive effects on customer retention through direct human interaction for a short term boost in profits. Guess that's yet another thing we've got to thank the venture capitalists for.

JessieColt · April 2014

Drachdhar wrote: »

Would love to have ingame GMs. That way not only would possibly all these gold spammers get kicked out faster, the ones spamming the chat, inviting to their gold spammer guilds and filling ones mailbox with their spam... Highly annoying people...
But it would perhaps allow for quick in game bug fixes as well.

So far the best customer support i've seen in an MMO is from Funcom and The Secret World. Rarely did you have to wait very long for an ingame GM to help you solve whatever issue you had. That was awesome, the "eccentric" plastic surgeon voiced by Peter Stormare was also awesome :P

TSW also has 10000 fewer people playing their game, so they can pay enough GM's to be available faster than Zenimax can.

Would it be nice to have a GM parked in each of the lower zones so that they could catch the gold spammers immediately, sure.

But who would they pay do to that? They would have to hire, and train, more people do to that, and that takes time.

They would need to pull existing GM's away from what they are doing to work on the training of those new GM's, which would slow down the process.

Alternately, they could continue what they are doing, which is receiving Reports from users so that anyone on the team can review the report, pull the server/chat logs, and suspend/ban the users as they work through their days and not just dump all of that work onto one person who is in world.

This game is 14 days old. 14!!!! Please at least have the courtesy to give them a chance to deal with the issues, instead of pretending that you know best how to run a game company.

Tetrasoli · April 2014

Well they have them (remember most have the option of being invisible) but game companies found more efficient ways of handling issues through ticket-based information systems that display only the info necessary and don't require a GM to enter the game.

Nazon_Katts wrote: »

Yeah, it always baffles me how you can willingly forfeit the very positive effects on customer retention through direct human interaction for a short term boost in profits. Guess that's yet another thing we've got to thank the venture capitalists for.

Well that and providing capital for projects that would otherwise never see the light of day.

ZOS_HugoP · April 2014

Greeting folks,

Thank you for sharing your feedback with us! However, please keep in mind that petition threads are not allowed on the forums, as stated in our Code of Conduct:

Petitions and Protests: We do not allow petitions or protests on our forums. Due to the fact that both promote the use of demands and replies that consist of “/signed” or little else, we feel that neither encourage nor allow for meaningful and constructive discussion. Instead of using a petition or protest, we recommend presenting your thoughts as a request or suggestion so everyone in the community can discuss it.

We also kindly ask you to refrain from using demanding language on the forums. As such, this thread is being closed.

Thank you for your understanding.