Total client update in the middle of Murkmire event - are you crazy?

Dusk_Coven · February 2020

Nerouyn wrote: »

deflorate wrote: »

It's barely an event. It's just double drops in the zone and arena and some tickets.

THIRTY NINE TICKETS. Plus three if you include the extras you can get with the difference between event start time and reset.

I think this assumes that the servers won't completely melt down on the very first day of the download when players from around the world will try to start the download, regardless of what time of day they normally play.

Maybe they can put the package in a big torrent that you can unpack once it's done. That way it's more distributed since you can seed for people to leech.

FierceSam · February 2020

What puzzles me just as much is why the hell would you schedule an Event to happen at the same time you’re releasing new content?

It’s like having the Dragonhold DLC released 3 days before Witches Festival. That just seemed insane. It meant that Dragonhold was almost abandoned at launch and never seemed to get any traction (despite having a good story and way better dragons than Elsweyr). It’s as if they couldn’t really be bothered to put in the effort to promote it.

Scheduling the Murkfest to blanket cover the launch of the first part of the new Year long storyline either says they don’t give a monkey’s about Murkmire or they don’t believe in the strength of the new content. It’s almost as if the Ticket Marketing team haven’t been told the dates of the actual content release..

I’m not seeing where the win is in scheduling a new piece of content, a totally unrelated event and a gargantuan reinstall of the entire game. I’m thinking it could be the greatest clusterf*** in ESO’s long history of clusterf***ery.

I hope not, but it doesn’t feel good.

Na0cho · February 2020

It’s not the end of the world if you miss some tickets. There are events like every month.

People should not feel so entitled to things that they give away for basically free.

People also complained they didn’t add enough daily rewards for the month when they were trying to make it fair for people with slow internet speeds.

Someone will complain no matter what.

Hell im even complaining about the complainers.

technohic · February 2020

Yeah. Bit of a conflict. they should cancel the event until a better time

ArchMikem · February 2020

Nerouyn wrote: »

deflorate wrote: »

It's barely an event. It's just double drops in the zone and arena and some tickets.

THIRTY NINE TICKETS. Plus three if you include the extras you can get with the difference between event start time and reset.

At a value of 250 crowns per ticket, at a value of $1 per 100 crowns.

That's $105 worth of tickets.

At least $37.50 of which I'll be missing out on.

You lost me at claiming event tickets have a real world money value that you're going to miss out on. Do you even seriously need all those tickets? So many people have already been asking for more to spend their excess tickets on cause they've already bought everything and still have left overs. Why is this event so important? Why are any events so important that it's so maddening to miss out on a couple days because of a client update.

Orjix wrote: »

wait, were going to have to re download how much? I live in rural america and on the BEST network I can get internet speed top off at 765 kb/s, and that's where it tops off at, often being way lower when it comes to downloading stuff. last time I had to re download the game it took nearly a month. Plus the fact that I'm hard capped to 100GB/ month and this is just a disaster. this is just fan-***-tastic.

Everyone's been begging and demanding a better optimized game. This is what it requires.

oxygen_thief · February 2020

i don't care about tickets it's a worthless rubbish I don't want to wait till the end of event to download the patch. I have 4mbps ADSL connection it will take two three days or even more to download the patch

SweepsAllClowns · February 2020

Nerouyn wrote: »

THIRTY NINE TICKETS. Plus three if you include the extras you can get with the difference between event start time and reset.

At a value of 250 crowns per ticket, at a value of $1 per 100 crowns.

That's $105 worth of tickets.

At least $37.50 of which I'll be missing out on.

I'll be missing those also on my completely stuck main Xbox EU account, plus I've missed every ticket since Wrathstone download, meaning all the events during the past 11 months, there's some hundreds of tickets missed worth I don't even want to know. I've played every event before Wrathstone and didn't miss many tickets, nowadays I miss absolutely everything, but it's just worth actual money so it's fine I guess, I bet Zenimax feels exactly the same in this case.

Nerouyn · February 2020

RefLiberty wrote: »

The article that you linked, specially the first one that really speaks critically about the current situation says that you are averaging country wide at 35 Mbps which is lets say bad, but per calculator that average number will download 60 GB in 4:05 hrs.

You're just continuing with the total wrongness.

https://en.wikipedia.org/wiki/Internet_in_Australia#Residential_internet_access

Most RESIDENTIAL users are on broadband, and speeds of around 1mb / s are the very best many could hope for.

The most common form of residential broadband is ADSL, which uses existing copper telephone lines.

Which - as I said - has to be shared with everyone else in the household.

FIVE DAYS is how long it took me to re-download the PTS.

Nerouyn · February 2020

Orjix wrote: »

wait, were going to have to re download how much?

67 gig.

dcam86b14_ESO · February 2020

Why are you all so surprised, we knew this patch was coming for months and if you are even following the game you'd know this murkmire event was coming as well.

[Edit to remove bait]

kathandira · February 2020

Nerouyn wrote: »

We're on a moderately expensive plan and at best get a little over 1 gig / second.

Is that a typo? If you were getting 1,000mb/s (1gig) your internet is blazing fast!

Tommy_The_Gun · February 2020

Nerouyn wrote: »

Orjix wrote: »

wait, were going to have to re download how much?

67 gig.

With my download speed (assuming very positively that it won't drop and internet connection will be stable) - it will take somewhere around 15 hours...

Since ZOS is making this to improve this game and how it works, they know that at least 90% of player base will have problems with whole game re-download (it is not like people can't afford faster internet - fibre network is simply not there yet) so it would make sense to simply allow us to pre-download an offline installer earlier...

kathandira · February 2020

Honestly, if I lived in Australia, or any country with such network speeds, I simply wouldn't play online games at all. Not only is it dreadful to play on, but contributes to a negative experience for other players.

Sylvermynx · February 2020

kathandira wrote: »

Honestly, if I lived in Australia, or any country with such network speeds, I simply wouldn't play online games at all. Not only is it dreadful to play on, but contributes to a negative experience for other players.

Which is why I don't do group content, after all. I won't do that to other players.

Galwylin · February 2020

Maybe the solution is to give every player the Crowns needed to purchase missed tickets? Surely there's some way to see players who play normally start the download but never log it. Those could be folks who are having issues keeping them from getting into the game so throw them a few crowns to purchase any tickets missed. As some of the white knights point out they don't have any real world value so throw them out like candy. What the worst to happen? You give some lout five bucks worth of virtual coin?

I'm not expecting any problems myself but I think I got a pretty stable connection and have plenty of time to log in through out the day. Sure some people blow things up about how terrible this is. There's also those that it will impact negatively. Its really an easy fix it seems that cost nothing.

jircris11 · February 2020

Ppl complained about the update not coming, not it's in the middle if an even. Get over your self it takes 2 hrs TOPS to dl eso on my crap conection.

Banana · February 2020

It's murkmire. I'm not going to lose any sleep over it.

Nerouyn · February 2020

kathandira wrote: »

Is that a typo? If you were getting 1,000mb/s (1gig) your internet is blazing fast!

Yeah typo - I'll fix that.

Nerouyn · February 2020

kathandira wrote: »

Honestly, if I lived in Australia, or any country with such network speeds, I simply wouldn't play online games at all.

You don't need massive download speeds to play online games.

The only online game which was partially literally unplayable for Australians - which was freely and publicly acknowledged by its developers pre launch - was Wildstar. Its end-game content required players to dodge out of red circles so quickly that with typical Australian 250 ms latency, we wouldn't see those red circles until after we'd been killed by them.

kathandira wrote: »

Not only is it dreadful to play on, but contributes to a negative experience for other players.

So you don't live in Australia but comfortably claim that it's dreadful to play on and ruins the game for everyone else, and we should all just stop playing online games.

Wow.

Arunei · February 2020

I was actually just mentioning this to one of my guilds earlier today. It's completely contradictory to not give the last week of login rewards because they're allowing for things to explode or take ages, yet have this update happen while an event is going on. So...you removed a week's worth of rewards in case people couldn't claim them, but you're going ahead with an event (that in no way ABSOLUTELY HAS TO HAPPEN as it's originally scheduled; look at other events that have been delayed or canceled for one reason or another) that people might not be able to log in during and thus may not be able to claim their tickets? I really don't see the logic in this.

dcam86b14_ESO wrote: »

Why are you all so surprised, we knew this patch was coming for months and if you are even following the game you'd know this murkmire event was coming as well.

jircris11 wrote: »

Ppl complained about the update not coming, not it's in the middle if an even. Get over your self it takes 2 hrs TOPS to dl eso on my crap conection.

Yes, because your internet is everyone else's internet. I must have just been hallucinating when I had to reinstall the game a few months ago and it took all night, and I'm sure the people who are on limited data/bandwidth or have slower connection speeds are just really bad at perceiving time when they say it sometimes takes days for the thing to reinstall. The only one who needs to get over themselves here is you.

[Edit to remove reference of removed content]

virtus753 · February 2020

jircris11 wrote: »

Ppl complained about the update not coming, not it's in the middle if an even. Get over your self it takes 2 hrs TOPS to dl eso on my crap conection.

10-11 MB/sec is a crap connection? By that standard most of the world has access to a connection speed somewhere between the mud under the crap and the vague vicinity of the Styx. Short of them laying their own fiber cable, most people are stuck with whatever’s offered in their area, and I would venture to guess a lot of them would be very happy to have your speed.

Besides which, we have never had a situation where ZOS’ servers (wherever the installation files are being hosted) have had to support this number of players trying to download the entire game at once. It depends as much on the server bandwidth as on ours. Your usual 10-11 MB per second isn’t going to happen if their servers are capping individual download speeds under that to accommodate everyone. We have absolutely no control over that end of the connection and no basis for predicting how it will go. I’ll just say I think there’s a reason Sony allows preloading for days or weeks before a major game release.

Dusk_Coven · February 2020

Arunei wrote: »

I was actually just mentioning this to one of my guilds earlier today. It's completely contradictory to not give the last week of login rewards because they're allowing for things to explode or take ages, yet have this update happen while an event is going on.

Which makes me think they originally did in fact forget 1 week of daily rewards...

Kittytravel · February 2020

No one has really considered the fact that they did run the idea of postponing the re-download until a better time; but with several upcoming events including the Jesters Festival and the Anniversary Celebration nearing it seems like they bit the bullet instead of just waiting 2-3 more months and doing the download then.
In addition haven't you considered that as this is a Murkmire Celebration there is a large amount of the population that doesn't even usually have access to these tickets? I'd wager they chose to interrupt this event knowing that it's not a base game one and therefore will interrupt a lower percentage of players.

I'm just saying, reward ZOS for their transparency. We asked them to be more open and honest to us and they have been quite a bit about this whole process, from admitting the re-download wasn't ideal to even saying that with the performance updates many things won't be fixed and in addition PC might not even notice much change outside of load screens.

Much as I will hate missing out on event tickets it's just Murkmire and not Jesters or ESO Anniversary; with Harrowstorm having to drop to keep up their quarterly release schedule it's a perfectly ample time to do it now and just be done with it.

mystkldrgnb14_ESO · February 2020

Loves_guars wrote: »

I couldn't care less about tickets and my internet speed is fast, but I think ZoS should rethink this for people like the OP, and also in case of very possible problems that may arise due to everyone downloading the game.

Lol at the posters saying "just get better internet"...Some people in the 1st world really live in a bubble.

At the very least they could extend the event a few more days to account for this. Even with fast internet speeds, there's no promises in the slightest that other issues that day don't happen (on the server side or on the d/l side etc. etc. not player side) that ends up effecting groups of players.

I mean who here really thinks this is all going to go off smoothly with no interruption for anyone in services? /lol/

mystkldrgnb14_ESO · February 2020

dcam86b14_ESO wrote: »

Why are you all so surprised, we knew this patch was coming for months and if you are even following the game you'd know this murkmire event was coming as well.

[Edit to remove bait]

The "surprise" (at least from the OP point of view, I can't speak to those totally surprised by it occuring at all) is that its in the MIDDLE of an event. Its the 'timing' that seems moronic.

Because yes, this has been known for months - so...they couldn't pick ANY other time around all of this for the download besides in the middle of a ticket event?

And even if its 'fine' with all of that - BEST business practice - the one that would give positive vibes in players instead of negative ones; would be adding a few days to compensate for whatever issues may occur. Regardless of the origin of those issues.

Arunei · February 2020

Kittytravel wrote: »

No one has really considered the fact that they did run the idea of postponing the re-download until a better time; but with several upcoming events including the Jesters Festival and the Anniversary Celebration nearing it seems like they bit the bullet instead of just waiting 2-3 more months and doing the download then.
In addition haven't you considered that as this is a Murkmire Celebration there is a large amount of the population that doesn't even usually have access to these tickets? I'd wager they chose to interrupt this event knowing that it's not a base game one and therefore will interrupt a lower percentage of players.

I'm just saying, reward ZOS for their transparency. We asked them to be more open and honest to us and they have been quite a bit about this whole process, from admitting the re-download wasn't ideal to even saying that with the performance updates many things won't be fixed and in addition PC might not even notice much change outside of load screens.

Much as I will hate missing out on event tickets it's just Murkmire and not Jesters or ESO Anniversary; with Harrowstorm having to drop to keep up their quarterly release schedule it's a perfectly ample time to do it now and just be done with it.

No one's saying they should postpone the update/reinstall, we're saying they literally removed a week's worth of login rewards because they were allowing for people not being able to log in, but then are going to have an event going even though people might not be able to log in. The Murkmire event could have very easily been postponed a week; it doesn't matter how many people do or don't have access to the content. Do remember that unlike other DLC, Murkmire itself was a login reward, so a lot more people have it than you might be thinking.

It's super weird that they decide to account for not being to get login rewards, which are generally considerably a LOT less desirable than tickets/event bonuses, yet those very things we'd prefer having are what people might end up missing out on.

Anotherone773 · February 2020

Nerouyn wrote: »

Murkmire event runs Feb 20 to Mar 3

https://www.elderscrollsonline.com/en-us/news/post/57695

The Murkmire Celebration kicks off next Thursday, February 20 at 10AM EST, and will run until Tuesday, March 3 at 10AM EST. During the event, you can earn bonus rewards, Event Tickets, and more as you complete activities within the zone.

Massive update of the game requiring a complete re-download in the middle of this event.

https://www.elderscrollsonline.com/en-us/news/post/57719

The Patching Overhaul is a massive part of the Update 25 base-game patch (arriving February 24 for PC/Mac and March 10 for PlayStation®4 and Xbox One) that completely overhauls how the ESO game client is downloaded, patched, and stored on local hard drives.

I live in Australia and download speeds here are abysmal. We're on a moderately expensive plan and at best get a little over 1 meg / second. It's usually less. And I live with other people. I can't hog all of that for myself 24 / 7. When are others are home and watching streaming services - which need about a third of that or image quality goes down the toilet - and using the internet, I need to throttle.

Doing the total redownload of the PTS took about 5 days for me.

Why not do the total update after? Or before?

According to a download calculator it would take you 180 hours( 8 days) to download 75 GB. They should let us download most of the game ahead of time(60 days before it goes live because some people do have data limits) and then on the day it goes live we get to try out our very first patch which would be uninstall the old client and install the new one.

Look how simple that solution would be for everyone considering the massive inconvenience But nope, in true ZOS style, we are going to do it in a way that is the most inconvenient and annoying to our customers.

virtus753 · February 2020

Kittytravel wrote: »

No one has really considered the fact that they did run the idea of postponing the re-download until a better time; but with several upcoming events including the Jesters Festival and the Anniversary Celebration nearing it seems like they bit the bullet instead of just waiting 2-3 more months and doing the download then.
In addition haven't you considered that as this is a Murkmire Celebration there is a large amount of the population that doesn't even usually have access to these tickets? I'd wager they chose to interrupt this event knowing that it's not a base game one and therefore will interrupt a lower percentage of players.

I'm just saying, reward ZOS for their transparency. We asked them to be more open and honest to us and they have been quite a bit about this whole process, from admitting the re-download wasn't ideal to even saying that with the performance updates many things won't be fixed and in addition PC might not even notice much change outside of load screens.

Much as I will hate missing out on event tickets it's just Murkmire and not Jesters or ESO Anniversary; with Harrowstorm having to drop to keep up their quarterly release schedule it's a perfectly ample time to do it now and just be done with it.

But the redownload is tied to integral performance improvements (primarily asset cleanup) that have long been inextricable from U25. They published that timeline quite some time ago and have presumably been working on it for at least as long, and probably longer. Moving the entire Update 25 to coincide with Update 26 would have been much worse than simply holding the Murkmire event a week earlier.

I for one am very surprised they didn’t do that, which would have obviated the scheduling issue entirely. Quite a few people were predicting the event would run from this week into next and finish just before the redownload. So now I’m wondering what happened that they felt they had to overlap the event with the redownload.

Shardaxx · February 2020

So for PS4 do I have to delete the game and then redownload, or just let it automatically patch and it will do it all for me?

virtus753 · February 2020

Shardaxx wrote: »

So for PS4 do I have to delete the game and then redownload, or just let it automatically patch and it will do it all for me?

As long as you have the space to download the new installation files temporarily alongside the old, just let the update do its thing.