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big crown store item gifting history causes players to not be able to login
MrGspeed
✭
hello !
please read this text carefully as your support seems to not really reading my tickets
im a person who sends lots of crown gifts in game
and since 6 days ago i am unable to login to my account , i can get to char selection screen then no matter which char i choose i get infinite loading screen to zone they are located in
the infinite loading screen is ONLY happening in EU mega server and on my account, i can login to NA server fine. also other people can use my game client to easily login to both servers
i mailed your technical support before and and did all they say, still no luck and its only happening on PC-EU server which i play on, not the NA server
so yesterday i found another guy who is also big crown store items gifter and he told me same thing happened to him in this month ! he got locked out of his acc for 14 days, as you know gift history in game takes 14 days to get deleted by server
so this is clear that our big crown item gift history is causing this so im asking to please
1- pass this information to your developers so they check and fix this bug
2-delete my in game crown store item gifting history so i can login again
3-please please answer me back its been 6 days already im missing whole event and my eso+ which i paid for
Edited by MrGspeed on February 2, 2020 10:51AM please read this text carefully as your support seems to not really reading my tickets
im a person who sends lots of crown gifts in game
and since 6 days ago i am unable to login to my account , i can get to char selection screen then no matter which char i choose i get infinite loading screen to zone they are located in
the infinite loading screen is ONLY happening in EU mega server and on my account, i can login to NA server fine. also other people can use my game client to easily login to both servers
i mailed your technical support before and and did all they say, still no luck and its only happening on PC-EU server which i play on, not the NA server
so yesterday i found another guy who is also big crown store items gifter and he told me same thing happened to him in this month ! he got locked out of his acc for 14 days, as you know gift history in game takes 14 days to get deleted by server
so this is clear that our big crown item gift history is causing this so im asking to please
1- pass this information to your developers so they check and fix this bug
2-delete my in game crown store item gifting history so i can login again
3-please please answer me back its been 6 days already im missing whole event and my eso+ which i paid for
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Raisin✭✭✭✭✭
✭✭✭I don't know the right ZOS people to @ here, so maybe someone else can help and grab their attention.
That said, a proper support ticket is still your best shot at reaching someone. You mention having sent several tickets in the 6 days you were locked out -- were your previous tickets closed when you made a new one? Because if you have active tickets while keep starting new ones, it will reset your spot in ticket queue. Just trying to make sure you're not shooting yourself in the foot here.
I'm really sorry to hear you missed so much gameplay time; unfortunately, support is rarely good at handling big-ticket, time-sensitive issues like this fast, so you were kind of screwed from the beginning.0 -
SilentRaven1972✭✭✭✭@ZOS_GinaBruno Any chance someone can look into this?"Such is the nature of evil. Out there in the vast ignorance of the world, it festers and spreads. A shadow that grows in the dark. A sleepless malice as black as the oncoming wall of night. So it ever was, so will it always be. In time all foul things come forth." -Thranduil0 -
MrGspeed✭yes sadly i dont know who is in charge of transferring bugs from here to development team0
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MrGspeed✭update : eso support finally managed to fix it the problem was gifting history but they guess its probably "thank you messages" that people add to gifts when they accept them
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