The Elder Scrolls Online

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Oddball login issue on both PC/NA and PC/EU on one of my two accounts

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Sylvermynx
Sylvermynx
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Very strange. My main account cannot be accessed on either PC mega-server - getting "Login failed. Username or password maybe be incorrect or inactive at this time." etc. I tried changing the password for that account, still no dice. This happened between logging out on PC/NA at about 9:30 and trying to login on PC/EU about 9:32.

Other account can log in on both PC mega-servers just fine....

Oh. Okay then!
Edited by Sylvermynx on January 30, 2020 4:43PM
  • redgreensunset
    redgreensunset
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    Gotta ask, is your main account via Steam? Because Steam is having... issues again.
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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Sent you a PM @Sylvermynx
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
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  • Sylvermynx
    Sylvermynx
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    Got it, working on it. Is there a way to attach the pathping.txt files here, or should I just copy the info here?
    redgreensunset wrote: »
    Gotta ask, is your main account via Steam? Because Steam is having... issues again.

    Yes, main acct was originally steam, but repurchased the game through the store after about a month of not ever being able to connect. However I am still just using the steam library folder as game residence folder.
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  • Sylvermynx
    Sylvermynx
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    Okay NA:

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>pathping 198.20.198.110

    Tracing route to 198.20.198.110 over a maximum of 30 hops

    0 Desktop [192.168.42.68]
    1 192.168.42.1
    2 67.143.249.65
    3 67.143.253.5
    4 4.34.50.9
    5 * * *
    Computing statistics for 100 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Desktop [192.168.42.68]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.42.1
    0/ 100 = 0% |
    2 602ms 0/ 100 = 0% 0/ 100 = 0% 67.143.249.65
    0/ 100 = 0% |
    3 608ms 0/ 100 = 0% 0/ 100 = 0% 67.143.253.5
    0/ 100 = 0% |
    4 608ms 0/ 100 = 0% 0/ 100 = 0% 4.34.50.9

    Trace complete.

    C:\WINDOWS\system32>

    and EU:

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>pathping 195.122.154.1

    Tracing route to 195.122.154.1 over a maximum of 30 hops

    0 Desktop [192.168.42.68]
    1 192.168.42.1
    2 67.143.249.65
    3 67.143.253.5
    4 67.143.253.33
    5 chy2-edge-02.inet.qwest.net [65.158.120.41]
    6 jfk-brdr-04.inet.qwest.net [67.14.5.26]
    7 80.157.131.193
    8 f-eh1-i.F.DE.NET.DTAG.DE [62.154.16.150]
    9 195.122.154.1

    Computing statistics for 225 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Desktop [192.168.42.68]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.42.1
    0/ 100 = 0% |
    2 607ms 0/ 100 = 0% 0/ 100 = 0% 67.143.249.65
    0/ 100 = 0% |
    3 606ms 0/ 100 = 0% 0/ 100 = 0% 67.143.253.5
    0/ 100 = 0% |
    4 604ms 0/ 100 = 0% 0/ 100 = 0% 67.143.253.33
    0/ 100 = 0% |
    5 605ms 0/ 100 = 0% 0/ 100 = 0% chy2-edge-02.inet.qwest.net [65.158.120.41]
    0/ 100 = 0% |
    6 --- 100/ 100 =100% 100/ 100 =100% jfk-brdr-04.inet.qwest.net [67.14.5.26]
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% 80.157.131.193
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% f-eh1-i.F.DE.NET.DTAG.DE [62.154.16.150]
    0/ 100 = 0% |
    9 732ms 0/ 100 = 0% 0/ 100 = 0% 195.122.154.1

    Trace complete.

    C:\WINDOWS\system32>

    Hope that's helpful!
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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks, appreciate it!
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
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  • Sylvermynx
    Sylvermynx
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    Any time lady!
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  • Anotherone773
    Anotherone773
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    I have " An unexpected internal error has occurred. Please contact customer service..."

    I am going to rant and rage and demand a month of ESO plus membership and 10k crowns as compensation for not being able to log in!...Or im going to go do something else for a bit and check back later.

    Im on PC NA on Steam. Rebooted both steam and the game. Ill check back in a couple of hours to see if its fixed. So you know...whenever you get around to it.
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  • OsManiaC
    OsManiaC
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    same issue,

    one account can login, other cannot.

    Changed PCs used vice versa to check if it is HW issue, no it is not.
    GM of The Argonian Kebab, The Argonian Steak & The Argonian BBQ - PC - EU (The Tamriel Kitchen) @OsManiaC

    Don't worry, the tail grows back!
    if it breathes we eats. #justbosmerthings - we can detect stealth boy NPCs and hunt them thanks to our skill!

    https://steamcommunity.com/id/osmaniac
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  • IndayBoogie
    IndayBoogie
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    Steam server is down, can't access http://store.steampowered.com/
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  • Ascarl
    Ascarl
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    I have access to steam but I can't get past the new privacy pop-up as I am unable to scroll the text.
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