Can't open a ticket from the website (after signing in)

virtus753 · January 2020

When I sign into the Support section of the website and click "Submit a Ticket," the page it leads to is blank except for an ad announcing that "ESO's New Chapter: Elsweyr" is "coming June 4."

This is the link:

https://help.elderscrollsonline.com/app/incident?fresh

I've tried on multiple browsers. I know I'm signed in because I can see my previous tickets.

Edited to clarify title - I can sign in, but I can't submit a ticket.

Emathides · January 2020

I've also tried this on multiple browsers and am receiving the same result.

Ended up sending the ticket from in game, because you can still access tickets raised on the support site, but can't actually raise a ticket there.

ZOS_Bill · January 2020

@virtus753

Our help article linked below goes over how you can submit a support ticket when you are unable to log into the help portal.

What should I do if I can't log into the ESO support portal?