Maintenance for the week of January 20:
• PC/Mac: No maintenance – January 20
• NA megaservers for maintenance – January 22, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – January 22, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Since updating through the launcher is not working, the next step you can try is restarting the ESO Launcher followed by running a repair. If the repair gets stuck at 0%, you may need to download a new patch manifest file. Instructions on how to do so can be found below.