Please fix the gifting bug thanks
Lady_Linux
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They gave everyone who wanted it, the Impercial City DLC
Now that i want to gift the 4 dlc pack to a friend, i cant because they have Imperial City DLC, so the discounted price of 4k crowns for the 4 pack cant be gifted to them....
I have sent multiple support tickets as has my friend and we have gotten NO resolution
To buy the other 3 dlc's in the 4 dlc pack costs 7k crowns to buy them separately
Can't get ZOS to remove Imperal City from their purchases either...
ok so due to the responses i got below i concede it is merely poor planning on their part... thoughtlessness is most likely the culprit here.
But iut's been 4 days with no response
Ok so i see ESO store and account is maintinence today until 4pm est us so maybe they are doing a massive overhaul to fix it
if that is so then TY ZOS. Sorry for being rude.
Edited by Lady_Linux on January 8, 2020 9:36PM Now that i want to gift the 4 dlc pack to a friend, i cant because they have Imperial City DLC, so the discounted price of 4k crowns for the 4 pack cant be gifted to them....
I have sent multiple support tickets as has my friend and we have gotten NO resolution
To buy the other 3 dlc's in the 4 dlc pack costs 7k crowns to buy them separately
Can't get ZOS to remove Imperal City from their purchases either...
ok so due to the responses i got below i concede it is merely poor planning on their part... thoughtlessness is most likely the culprit here.
But iut's been 4 days with no response
Ok so i see ESO store and account is maintinence today until 4pm est us so maybe they are doing a massive overhaul to fix it
if that is so then TY ZOS. Sorry for being rude.
I simply must protest. There are no Penguin avatars for me to use in the forums.
BTW, I use arch too
BTW, I use arch too
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Lady_Linux✭✭✭✭✭account maintinence until 4pm today so no dice thereEdited by Lady_Linux on January 8, 2020 12:58PMI simply must protest. There are no Penguin avatars for me to use in the forums.
BTW, I use arch too0 -
Neoealth✭✭✭✭✭
✭✭I think it's probably more down to bad clunky design than some under handed scheme to rip you off.15 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭Multiple support tickets does tend to foul up the system. I'd let them respond and then keep pressing. The logical thing for them to do would be for Support to gift the 3 DLC for the price of the bundle.
And to fix the bundle/offer the three DLC option separately.4 -
FierceSam✭✭✭✭✭
✭✭✭✭This is clearly wrong, stupid and a massive own goal on ZOS’s part. They clearly didn’t think about this as a potential use case scenario and they should rectify it ASAP.
That said, it’s much more likely to be a result of a crappy system and low grade planning than any conspiracy (no thought that someone might want to gift a package, parts of which the recipient might already own, or that someone who originally bought, say, Thieves Guild, might want to take advantage of a package deal that included that DLC too).
The upshot is that someone will miss out on the packaged content, while ZOS will miss out on your money.
Not the first time ZOS will have cut off their noses...
Let’s hope they recognise the idiocy of this situation and sort you and your friend out.3 -
Na0cho✭✭✭This is odd. I know I have gifted tons of content to my wife that I already owned including the Same pack you are talking about.
This was long ago however so maybe something has changed. Either way good luck.0 -
Mixith✭✭✭This is odd. I know I have gifted tons of content to my wife that I already owned including the Same pack you are talking about.
This was long ago however so maybe something has changed. Either way good luck.
Gifting is not a problem if you (the person sending the gift) already own the thing you are gifting but rather if the person recieving the gift already owns it/part of it. Say the person owns the Dark Brotherhood DLC and you try to gift them the 4DLC pack wich includes it, the game will not allow you to gift that 4DLC pack since the reciever of the gift already owns part of it.0 -
SeaGtGruff✭✭✭✭✭
✭✭✭✭✭Whenever I've bought something that I already owned part of-- specifically, collector's editions of DLCs, when I already had the DLC as part of the Guilds & Glory bundle-- I got a warning that I already owned part of the content and that my price would not be discounted. What's the exact message? Is it telling you that an on-sale price won't apply, or that the discounted price won't be further discounted to account for the already-owned content, or what?I've fought mudcrabs more fearsome than me!1 -
Lady_Linux✭✭✭✭✭SeaGtGruff wrote: »Whenever I've bought something that I already owned part of-- specifically, collector's editions of DLCs, when I already had the DLC as part of the Guilds & Glory bundle-- I got a warning that I already owned part of the content and that my price would not be discounted. What's the exact message? Is it telling you that an on-sale price won't apply, or that the discounted price won't be further discounted to account for the already-owned content, or what?
no i get no such messgae. it fotrbids me to gift it. the exact message is irelevant. they refuse to allow it to be gifted. period..I simply must protest. There are no Penguin avatars for me to use in the forums.
BTW, I use arch too0 -
idk✭✭✭✭✭
✭✭✭✭✭This is an issue known to the forums since Zos essentially gave us IC. It does not make sense they are not giving us the other three or have not modified the 4 DLC package but it is what it is.
As others have said, opening multiple ticket will slow down the process for you. Also, when they do reply to your ticket you need to make sure you reply back within the time frame stated on all CS responses or the ticket will be closed. Often the first response is a bot.0 -
ZOS_GinaBrunoCommunity ManagerJust wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).32 -
CMDR_Un1k0rn✭✭✭✭✭
✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
That's fantastic news, thank you.
In-game username: Un1korn | Happy member of the PCNA UESP guild (Resident Daggerfall Covenant enjoyer) | Main & basically only character: Crucian Vulpin, Imperial Dragonknight of the Daggerfall Covenant, and Undaunted Bulwark (I tank) | Mountain bike enjoyer and vulpine appreciator | If you know me from PCEU: No | To ZOS: THANK YOU FOR LETTING ME BRING MY HORSE INTO BATTLE!0 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
@ZOS_GinaBruno
That's excellent news!
In the meantime, would you advise interested players to see if Support can gift the remaining bundle pieces (such as the 3 DLC) for the price of the bundle? Or is it expected to be a quick enough fix that players who wanted to gift Guilds&Glory should be patient?
Thank you.1 -
radeooshSoul ShrivenI had the same issue, and ended up buying it all separately. I guess there will be no refunds - right? @ZOS_GinaBruno xd0
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RefLiberty✭✭✭✭✭
✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
I bet this is on top of the priority list and the mail send to devs have "**!!!ASAP!!!** - Important!" in subject, since, after all, it is a crown store issue.
The rest can wait.
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Kiralyn2000✭✭✭✭✭
✭✭✭✭✭I think it's probably more down to bad clunky design than some under handed scheme to rip you off.
Yeah, I've run into similar things in other games' cash shops. Like Star Trek Online, there's some special bundles that you can't get if you already own one ship that's in the pack. And it's not an 'underhanded' way to get people to buy things separately, there's unique stuff in the bundles you can't get in any other way.RefLiberty wrote: »
I bet this is on top of the priority list and the mail send to devs have "**!!!ASAP!!!** - Important!" in subject, since, after all, it is a crown store issue.
The rest can wait.
You realize that the crown store is on it's own server (it's accessible via web, it's cross-server, it can be down without the game being down, etc), it's just a set of commerce software (something that's well understood by companies everywhere), and the programmers who deal with supporting that likely wouldn't be any help to the ones working on the actual MMO, right?
Even without tinfoil hat "they're trying to take my $!" thinking, it's quite understandable that work on the crown store would happen relatively quickly.
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max_only✭✭✭✭✭
✭✭✭✭✭Kiralyn2000 wrote: »I think it's probably more down to bad clunky design than some under handed scheme to rip you off.
Yeah, I've run into similar things in other games' cash shops. Like Star Trek Online, there's some special bundles that you can't get if you already own one ship that's in the pack. And it's not an 'underhanded' way to get people to buy things separately, there's unique stuff in the bundles you can't get in any other way.RefLiberty wrote: »
I bet this is on top of the priority list and the mail send to devs have "**!!!ASAP!!!** - Important!" in subject, since, after all, it is a crown store issue.
The rest can wait.
You realize that the crown store is on it's own server (it's accessible via web, it's cross-server, it can be down without the game being down, etc), it's just a set of commerce software (something that's well understood by companies everywhere), and the programmers who deal with supporting that likely wouldn't be any help to the ones working on the actual MMO, right?
Even without tinfoil hat "they're trying to take my $!" thinking, it's quite understandable that work on the crown store would happen relatively quickly.
Stop citizen! Stop making sense this instant! Pay the fine or serve your sentence.#FiteForYourRite Bosmer = Stealth
#OppositeResourceSiphoningAttacks
|| CP 1000+ || PC/NA || GUILDS: LWH; IA; CH; XA
""All gods' creatures (you lot) are equal when covered in A1 sauce"" -- Old Bosmeri Wisdom5 -
RefLiberty✭✭✭✭✭
✭Kiralyn2000 wrote: »I think it's probably more down to bad clunky design than some under handed scheme to rip you off.
Yeah, I've run into similar things in other games' cash shops. Like Star Trek Online, there's some special bundles that you can't get if you already own one ship that's in the pack. And it's not an 'underhanded' way to get people to buy things separately, there's unique stuff in the bundles you can't get in any other way.RefLiberty wrote: »
I bet this is on top of the priority list and the mail send to devs have "**!!!ASAP!!!** - Important!" in subject, since, after all, it is a crown store issue.
The rest can wait.
You realize that the crown store is on it's own server (it's accessible via web, it's cross-server, it can be down without the game being down, etc), it's just a set of commerce software (something that's well understood by companies everywhere), and the programmers who deal with supporting that likely wouldn't be any help to the ones working on the actual MMO, right?
Even without tinfoil hat "they're trying to take my $!" thinking, it's quite understandable that work on the crown store would happen relatively quickly.
Stop citizen! Stop making sense this instant! Pay the fine or serve your sentence.
Yeah, good luck with your "sense" while they sell you all kind of junk when in the same time the game is heavily under-performing in critical aspects.
I'm glad I don't have your "sense".
If I want to "play" store instead actual mmorpg, I would browse Amazon.
Edited by RefLiberty on January 8, 2020 4:48PM0 -
Lady_Linux✭✭✭✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
TY TY TY !!!!
That is great news! I appreciate your willingness to tackle this buggerI simply must protest. There are no Penguin avatars for me to use in the forums.
BTW, I use arch too1 -
Ohtimbar✭✭✭✭✭
✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
Does this mean items in bundles will be prorated?Edited by Ohtimbar on January 8, 2020 6:30PMforever stuck in combat0 -
Dusk_Coven✭✭✭✭✭
✭✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
Of course this is great news but the fact that the OP didn't get a response to their ticket and basically had to resort to posting on the forums is also an important issue. We see it from time to time and obviously there are the posts we don't see because they get deleted for discussing what CS did to them and they get silence trying to resolve CS mistakes.1 -
Unseelie✭✭✭✭Underhanded? Really? Get over yourself. What is wrong with people?
For the record also if it works like most ticketing systems, when you spam tickets instead of waiting for a response every time you update a ticket it resets your place in queue.Edited by Unseelie on January 8, 2020 6:38PM1 -
daim✭✭✭✭✭Also it's ridicelous that you dont receive a discount if you already partly own some of the dlc's in a bundle. I would have probably bought a bundle but I'm not going to pay a full price for one if I have already partly own one (and have spent crowns on it). So stupid .. see how it's done on Steam.""I am that which grips the heart in fright, hearkens night and silences the light." It was written on my sword, long…long ago." ―Ajunta Pall
PC|EU0 -
Runefang✭✭✭✭✭
✭✭Awesome that they’re fixing it, I can’t be gifted collector editions of DLCs for the same reason since I already own them.1 -
Darkhorse1975✭✭✭✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
This is very reassuring! I do a lot of crown gifting brokering services to help with safe trades between players and I run into these types of issues often. The Guilds and glory 4-DLC pack problem has been particularly common lately. The Collector Edition upgrades and Start Pack, Adept type items preclude successful gifting trades periodically, to the equal frustration to all parties involved.Master Craftsman!0 -
DarkPicture✭✭✭✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
Let us know when its be fixed bcs the same thing is with morrowind, summerset bundle, imperial city collector etc and people cant pruchase them bcs they already have some part of those packs...Edited by DarkPicture on January 8, 2020 8:10PM1 -
Lady_Linux✭✭✭✭✭ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
Clearly the maintenance today didnt fix it @ZOS_GinaBruno. When should we expect a fix?Edited by Lady_Linux on January 8, 2020 9:13PMI simply must protest. There are no Penguin avatars for me to use in the forums.
BTW, I use arch too0 -
idk✭✭✭✭✭
✭✭✭✭✭Lady_Linux wrote: »ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).ZOS_GinaBruno wrote: »Just wanted to let you all know that we are working on getting this fixed so you can gift the DLC pack if the receiving player already has one of the DLCs (or any sort of bundle-gift if the other player already has a portion of it).
Clearly the maintenance today didnt fix it When should we expect a fix?
Gina did not suggest it would be fixed in the update today. Gina did not suggest any ETA and that was probably intentional.
That is not why I came back to this thread. I was going to suggest editing the title since Zos has acknowledged the issue and it is not really underhanded by any stretch. Hopefully they will have it fixed soon.2 -
SeaGtGruff✭✭✭✭✭
✭✭✭✭✭Also it's ridicelous that you dont receive a discount if you already partly own some of the dlc's in a bundle. I would have probably bought a bundle but I'm not going to pay a full price for one if I have already partly own one (and have spent crowns on it). So stupid .. see how it's done on Steam.
I actually didn't mind too terribly that the prices of the collector's editions I was buying weren't prorated to account for the fact that I already owned the DLC, because I was buying them on sale during the celebratory events for those zones, and the price of each collector's edition was still less than the cost of buying the extra content (mount, pet, etc.) as separate items. But of course it would have been awesome if the prices had been prorated.I've fought mudcrabs more fearsome than me!0 -
kadochka✭✭✭✭✭Hi... don't wish to be a post-necro'er, but this issue is still relevant.
A friend just tried to gift me the ARAA bundle and apparently got an error because I own Any Race, Any Alliance itself. (I must've gotten it forever ago, I don't remember how.) It is the only thing in the bundle I own, so there should be no issue.. unless the bug in this code is still unfixed. Which, it is.
I really hate to trouble anyone, but I wanted to bring it up again.
Good luck in fixing whatever the bug is! Edited by kadochka on April 7, 2020 11:19PMif I could make another character, their name would be Cries-For-Character-Slots. AKA, I need more.
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