Incident: 191210-002378 | Please Help

mountaineer178 · January 2020

Hi - I have sent numerous e-mails over several weeks regarding this incident number. I haven't received any responses. Any help would be appreciated.

thanks.

Alienoutlaw · January 2020

ok first off your ticket number explained.......191210 <-- this is your date stamp 002378<-- this is your place in the Queue for that day, it can take upto 30days to get a response you are not being ignored there are simply 2377 ppl ahead of you, putting more tickets in will only place you further back in the queue, so be patient, dont be angry and wait for a response, once they respond it will take max 7 days from then to sort out

Alienoutlaw · January 2020

@ZOS_BillE bill anything you can do?

mountaineer178 · January 2020

thank you for the info, much appreciated.

ZOS_Bill · January 2020

@mountaineer178

We've sent you a PM regarding your ticket #191210-002378.

mountaineer178 · February 2020

i appreciate the PM, however, i still haven't received any response. its been well over a month - i never opened multiple tickets on this issue. anything i can do to get a response back?

thanks again.