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Day 4 and still Im not able to play ESO
Its been 4 days and i haven't been able to play ESO. I contacted support and think its has something to do with Verizon and my location. I called Verizon and everything seems fine on their end. I got my support ESO ticket elevated and radio silence. Im really getting tired of not being able to play every time there is an event. I've been playing for 3 years going on 4 and never had this much issues before. I am very disappointed and if im not the only one having issues guess the event should be extended. I've missed out on 4 days of tickets and my dailies. Is anyone else having this issue that's in the tri-state area and have Verizon Fios?
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SeaGtGruff✭✭✭✭✭
✭✭✭✭✭When you contacted support, did you mention anything about Verizon? Because if you did, that may have given support the impression that it's nothing to do with ESO and hence that there's nothing for them to do.I've fought mudcrabs more fearsome than me!0 -
SeaGtGruff wrote: »When you contacted support, did you mention anything about Verizon? Because if you did, that may have given support the impression that it's nothing to do with ESO and hence that there's nothing for them to do.
I wasn't the one who mentioned Verizon they did.0 -
Tandor✭✭✭✭✭
✭✭✭✭✭What is the problem exactly? Are you simply unable to connect with the server, in which case have you done some traceroutes and established whether it's a network/routing issue? Are you getting connected initially but then being constantly disconnected? If it is a network/routing issue what are Verizon doing about it?
There are some players here who might well be clued up enough on this sort of thing to be able to offer suggestions, but simply saying that you haven't been able to play doesn't give them anything to go on.1 -
theyancey✭✭✭✭✭
✭I don't see how ZOS can fix Verizen for you. I would elevate your concerns with them.0 -
What is the problem exactly? Are you simply unable to connect with the server, in which case have you done some traceroutes and established whether it's a network/routing issue? Are you getting connected initially but then being constantly disconnected? If it is a network/routing issue what are Verizon doing about it?
There are some players here who might well be clued up enough on this sort of thing to be able to offer suggestions, but simply saying that you haven't been able to play doesn't give them anything to go on.
I keep getting a 303 error "connection tot he server has timed out" every time i log into a character, I've done trace routes and path ping and all i get is 2 hops. After i sent a ticket with my game consultant report Zos said "We are currently investigating an issue which players are reporting to us where Verizon / FIOS customers in the Mid-Atlantic region, specifically in or near New Jersey, are experiencing difficulty connecting to the North American servers." After that i sent them my path-ping and my trace-route that they asked for. Then they elevated my ticket but i haven't heard anything from them, i even replied saying that i called Verizon and they see nothing on their end. Im going to try to contact Verizon again0 -
JanTanhide✭✭✭✭✭
✭On PC you can go to the folder on your computer that has the Launcher (Zenimaxonline/Launcher) and delete all the log files. There should be host.developer.log through host.developer.log10.
If you don't want to delete them then move them somewhere safe. Once done when you start the Launcher it finds a new path to the server which should be the best path and makes all new host.developer.log files.
Good luck!2 -
Anotherone773✭✭✭✭✭
✭✭✭I assume you can connect ok to the same internet outside of the game. Try using a VPN. It should reroute your connection and you might be able to reroute around the problem.2 -
JanTanhide wrote: »On PC you can go to the folder on your computer that has the Launcher (Zenimaxonline/Launcher) and delete all the log files. There should be host.developer.log through host.developer.log10.
If you don't want to delete them then move them somewhere safe. Once done when you start the Launcher it finds a new path to the server which should be the best path and makes all new host.developer.log files.
Good luck!
Ok I tried it and it didn't work. thanks tho0 -
MLGProPlayer✭✭✭✭✭
✭✭✭✭✭IzzyBooBaby wrote: »What is the problem exactly? Are you simply unable to connect with the server, in which case have you done some traceroutes and established whether it's a network/routing issue? Are you getting connected initially but then being constantly disconnected? If it is a network/routing issue what are Verizon doing about it?
There are some players here who might well be clued up enough on this sort of thing to be able to offer suggestions, but simply saying that you haven't been able to play doesn't give them anything to go on.
I keep getting a 303 error "connection tot he server has timed out" every time i log into a character, I've done trace routes and path ping and all i get is 2 hops. After i sent a ticket with my game consultant report Zos said "We are currently investigating an issue which players are reporting to us where Verizon / FIOS customers in the Mid-Atlantic region, specifically in or near New Jersey, are experiencing difficulty connecting to the North American servers." After that i sent them my path-ping and my trace-route that they asked for. Then they elevated my ticket but i haven't heard anything from them, i even replied saying that i called Verizon and they see nothing on their end. Im going to try to contact Verizon again
If you have a phone with a different provider, tether it to your PC and see if you are able to log in using that network. If you're on console, set your phone as a wifi hotspot (you can do this for PC too if you have wifi) and connect to that network.Edited by MLGProPlayer on December 23, 2019 1:04PM0 -
MLGProPlayer wrote: »IzzyBooBaby wrote: »What is the problem exactly? Are you simply unable to connect with the server, in which case have you done some traceroutes and established whether it's a network/routing issue? Are you getting connected initially but then being constantly disconnected? If it is a network/routing issue what are Verizon doing about it?
There are some players here who might well be clued up enough on this sort of thing to be able to offer suggestions, but simply saying that you haven't been able to play doesn't give them anything to go on.
I keep getting a 303 error "connection tot he server has timed out" every time i log into a character, I've done trace routes and path ping and all i get is 2 hops. After i sent a ticket with my game consultant report Zos said "We are currently investigating an issue which players are reporting to us where Verizon / FIOS customers in the Mid-Atlantic region, specifically in or near New Jersey, are experiencing difficulty connecting to the North American servers." After that i sent them my path-ping and my trace-route that they asked for. Then they elevated my ticket but i haven't heard anything from them, i even replied saying that i called Verizon and they see nothing on their end. Im going to try to contact Verizon again
If you have a phone with a different provider, tether it to your PC and see if you are able to log in using that network. If you're on console, set your phone as a wifi hotspot (you can do this for PC too if you have wifi).
yeah i don't have a WiFi adapter in my PC, im thinking about getting after this crap lol. When i built it i wanted my PC to be directly connected. I also have Verizon on my phone so it may give me the same issue.0 -
Anotherone773 wrote: »I assume you can connect ok to the same internet outside of the game. Try using a VPN. It should reroute your connection and you might be able to reroute around the problem.
I tired one of the free ones and was still having the same issue. I've been thinking about getting a VPN but don't have the money to get one right now. Maybe after Christmas. Unless you have a VPN that you suggest I try.0 -
MLGProPlayer✭✭✭✭✭
✭✭✭✭✭IzzyBooBaby wrote: »MLGProPlayer wrote: »IzzyBooBaby wrote: »What is the problem exactly? Are you simply unable to connect with the server, in which case have you done some traceroutes and established whether it's a network/routing issue? Are you getting connected initially but then being constantly disconnected? If it is a network/routing issue what are Verizon doing about it?
There are some players here who might well be clued up enough on this sort of thing to be able to offer suggestions, but simply saying that you haven't been able to play doesn't give them anything to go on.
I keep getting a 303 error "connection tot he server has timed out" every time i log into a character, I've done trace routes and path ping and all i get is 2 hops. After i sent a ticket with my game consultant report Zos said "We are currently investigating an issue which players are reporting to us where Verizon / FIOS customers in the Mid-Atlantic region, specifically in or near New Jersey, are experiencing difficulty connecting to the North American servers." After that i sent them my path-ping and my trace-route that they asked for. Then they elevated my ticket but i haven't heard anything from them, i even replied saying that i called Verizon and they see nothing on their end. Im going to try to contact Verizon again
If you have a phone with a different provider, tether it to your PC and see if you are able to log in using that network. If you're on console, set your phone as a wifi hotspot (you can do this for PC too if you have wifi).
yeah i don't have a WiFi adapter in my PC, im thinking about getting after this crap lol. When i built it i wanted my PC to be directly connected. I also have Verizon on my phone so it may give me the same issue.
You can tether directly with a USB cable. Might be worth a shot to try it, even though it's the same provider (it'll give you a sense if its Verizon in general that's the issue, or just your home network). I don't have wifi on my computer either lol.Edited by MLGProPlayer on December 23, 2019 3:45PM1 -
theyancey✭✭✭✭✭
✭Is your machine portable? Be a great check out if you could try connecting through a friend's ISP.1 -
jircris11✭✭✭✭✭
✭IzzyBooBaby wrote: »Its been 4 days and i haven't been able to play ESO. I contacted support and think its has something to do with Verizon and my location. I called Verizon and everything seems fine on their end. I got my support ESO ticket elevated and radio silence. Im really getting tired of not being able to play every time there is an event. I've been playing for 3 years going on 4 and never had this much issues before. I am very disappointed and if im not the only one having issues guess the event should be extended. I've missed out on 4 days of tickets and my dailies. Is anyone else having this issue that's in the tri-state area and have Verizon Fios?
Sounds like maybe the firewall is blocking the conection.IGN: Ki'rah
Khajiit/Vampire
DC/AD faction/NA server.
RPer0 -
Unseelie✭✭✭✭I would dare say if it was an issue affecting the area or the ISP there would be a very vocal presence on the forums here. As someone who used to work for a local ISP they look for excuses to make something else the excuse, it is their job.
If you are only getting 2 hops it is either in your internal network or where you are connecting to the NID. Do you have issues reaching any other sites? Are you using a vpn or something because it definitely seems like a blocked portEdited by Unseelie on December 23, 2019 7:54PM1 -
Goregrinder✭✭✭✭✭
✭✭Weird, I was able to log in just fine the other day, but I have a different ISP than you do so my packets are being routed differently to ZOS.0 -
Tandor✭✭✭✭✭
✭✭✭✭✭Have you tried creating a character on the EU server and seeing if that is stable?
Are you connected direct, as the only connection, to the ISP and not, for example, through a university or apartment block shared facility?
However, given the answer you have received from ZOS it does sound like they're aware of a problem locally with your ISP so really it's a case of keeping in touch with them as well as with your ISP - show the ISP the response you've had from ZOS. It may also be worth PM'ing one of the CS staff here and giving them the link to this thread as well as your ticket number with a view to seeing if they can expedite things for you and get the technical staff to contact you.Edited by Tandor on December 23, 2019 8:09PM0 -
InaMoonlight✭✭✭✭✭Do you use Master merchant? Heard that happens once in a while if it overloads on info, try deleting the addon (not the saved variables, so you keep your info in case that's not it).Edit = Typos ... as usual. <;D0 -
InaMoonlight✭✭✭✭✭If that turns out to be it, delete the saved variables and all of the MM files, reinstall, and set it to less history
Edit = Typos ... as usual. <;D0 -
I would dare say if it was an issue affecting the area or the ISP there would be a very vocal presence on the forums here. As someone who used to work for a local ISP they look for excuses to make something else the excuse, it is their job.
If you are only getting 2 hops it is either in your internal network or where you are connecting to the NID. Do you have issues reaching any other sites? Are you using a vpn or something because it definitely seems like a blocked port
Im not using a VPN, i tried using one to troubleshoot but i was still getting the same issue0 -
InaMoonlight wrote: »If that turns out to be it, delete the saved variables and all of the MM files, reinstall, and set it to less history
welp that didnt work
ugh 0 -
Have you tried creating a character on the EU server and seeing if that is stable?
Are you connected direct, as the only connection, to the ISP and not, for example, through a university or apartment block shared facility?
However, given the answer you have received from ZOS it does sound like they're aware of a problem locally with your ISP so really it's a case of keeping in touch with them as well as with your ISP - show the ISP the response you've had from ZOS. It may also be worth PM'ing one of the CS staff here and giving them the link to this thread as well as your ticket number with a view to seeing if they can expedite things for you and get the technical staff to contact you.
I haven't tried an character on EU, Im gonna try it now. Im at home and my desktop is direct connected to my router. I have been keeping in touch i sent them two emails yesterday and have gotten no answer. this happened last time when i had a similar issue. I didn't know i can do that i may pm them because this needs to be fixed asap.0 -
I would dare say if it was an issue affecting the area or the ISP there would be a very vocal presence on the forums here. As someone who used to work for a local ISP they look for excuses to make something else the excuse, it is their job.
If you are only getting 2 hops it is either in your internal network or where you are connecting to the NID. Do you have issues reaching any other sites? Are you using a vpn or something because it definitely seems like a blocked port
Eso is the only game where i am having this issue0 -
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Have you tried creating a character on the EU server and seeing if that is stable?
Are you connected direct, as the only connection, to the ISP and not, for example, through a university or apartment block shared facility?
However, given the answer you have received from ZOS it does sound like they're aware of a problem locally with your ISP so really it's a case of keeping in touch with them as well as with your ISP - show the ISP the response you've had from ZOS. It may also be worth PM'ing one of the CS staff here and giving them the link to this thread as well as your ticket number with a view to seeing if they can expedite things for you and get the technical staff to contact you.
Well just tried EU server and same issue cant load into a character at all0 -
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Unseelie✭✭✭✭IzzyBooBaby wrote: »
Maybe try using google DNS 8.8.8.8 or use 1.1.1.1 and see if that changes anything. Also do you have your own router or are you using Verizon's device?0 -
IzzyBooBaby wrote: »
Maybe try using google DNS 8.8.8.8 or use 1.1.1.1 and see if that changes anything. Also do you have your own router or are you using Verizon's device?
ok ill try and im using Verizon's device.0 -
IzzyBooBaby wrote: »
Maybe try using google DNS 8.8.8.8 or use 1.1.1.1 and see if that changes anything. Also do you have your own router or are you using Verizon's device?
It didnt work changing the dns0