It does sound like a social ban. Sometimes those happen if the server backs up, then sends a whole bunch of data regarding you at once, which makes it seem like spam even though it wasn't. Only Support can reverse them, but they usually do so once you get through to them.

Unfortunately, part of the problem is that you've sent multiple tickets. Each new ticket tends to reset your problem's position in the Support queue. It's generally better to reply to those bot answers with something like "that didn't solve my problem, my problem is X, please fix it" because the reply usually gets through to an actual Support person who may be able to help you or forward you to the team who can.

Hope this gets fixed quickly!

Waiting on agent means pretty much what it says. You've probably done what you can for now, unless you want to tag any of the ZOS mods here. Posting the ticket number here was a good step. The other tickets will work there way through in time.

At least since it sounds like a social ban, you can be pretty sure you weren't hacked. Its more like the server registered too many messages coming from your account (probably due to a backlog rather than anything you intentionally did) and pressed the mute button automatically.

Hello,

Thank you both for your answers.

I went to the suport and they still didn't check on it. It was Sunday, i bet they don't work on Sundays.

I'm hoping to get an answer today, at lease a "please wait"or "we're trying to fix it" or whatever it is. But a decent answer is the least they can do.

I don't have any addon related to chat, only the "regular" addons (skyshards, lorebooks, writs, trader one, combat metrics).

I have deleted at a certain point all the addons, unstalled/installed again the game without success. That was after writing the first ticket.

The only thing I can think about is a mail that I have tried to send to a game friend that I didn't see in weeks, just checking if everything was ok.

I hit the "E" key few times to send it and it wouldnt, so I thought that maybe the friend's mailbox was full.
But that was like 2 days or the day before this happened.

Another thing is that I receive mails from friends, they try to help me with the crafting...

Are those reasons to block my whole account ?

I can't play, I feel like a pariah, my inventory gets full quickly, my bank too and my storage are all full. And what if this thing goes like for a month ?
Those are holidays I could have played all the time I wanted but in January I have to work...

@ZOS_GinaBruno @ZOS_BillE @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_AntonioP
@ZOS_Adrikoth ZOS_Nith

Please help me !

Hello Idk,

Thank you for answering.

I have put my ticket number on my first post and what VaranisArano said makes sense because many tickets means treatment for each ticket and more delay.

I'm going to rewrite my ticket's number: 1912196-002880

Hello,

Thank you for your answer DBZVelena,

So this is a social ban from a bot and I have no human to solve it? and no support during christmas, should I wait until next year for an answer?

This is hard on a gamer. There are friends that aren't on my discord that have no idea that I can't message them back!

And RIP the100XP? it doesn't show while hitting the "C" key... is it also part of the ban?

It is sad, specially during christmas...

Hello Ye olde crowe,

Thank you, you gave me some hope

Glad to hear it got sorted for you!