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Can we get a post from Matt Firor regarding U24 and the performance/server issues it has brought.
KappaKid83
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I think we can all agree that at this point we would like to have some insight from Matt regarding these issues and what the team is doing going forward to eliminate these issues. Gina has done a hell of a job putting out fires for a week now but at some point we, as a community, deserve an update from Matt. Things clearly haven't gotten better and the LFG system has unfortunately done more harm than good along with a bunch of other back end bugs that we haven't seen before this update. Maybe it is time to go back to the drawing board on all of it and start over, just my two cents though.
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Turelus✭✭✭✭✭
✭✭✭✭✭I think a general update in how the process is going, a recap of what's changed and what's still to come wouldn't hurt.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."12 -
FierceSam✭✭✭✭✭
✭✭✭✭I would expect the following
1. Generalised self-congratulatory grovelling apology ‘blaming’ overwhelming success in attracting record player numbers and citing ‘unprecedented, unpredicted demand’ as root causes - eta this week
2. More considered ‘future roadmap’ with solutions in ‘the next 12 months’ - eta once this situation has stabilised and ZOS has figured out what caused this
3. Actual action to mitigate issues ..... eta doubtful (especially if it is simply peak player numbers as it has been for the last 12 months)
4. Everyone will get a(nother) pet or fartfly13 -
UrbanMonk✭✭✭✭✭
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There is your response...Edited by UrbanMonk on October 30, 2019 12:25PMUrban.Monk
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Balance for the Sake of Balance is no Balance at all.7 -
UrbanMonk✭✭✭✭✭
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I think at this moment they are not even in office...I think it's about 8:30 EDT so might be another 30 min before they arrive in the office...
And even if there is a meeting going on, don't hold your breath If you get to know anything from it.Urban.Monk
-Monk I- Magden- ⭐⭐⭐⭐⭐
-Tsürügi- MagBlade- ⭐⭐⭐⭐⭐
-Bantam Bomber- MagPlar- AVA28
-Hot Nöödle- MagDK - AVA37
-Pablo Necrobar- StamCro- AVA24
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Balance for the Sake of Balance is no Balance at all.1 -
Suryoyo✭✭✭Considering the state of the game, the multiple posts about how well they've solved scaling issues (if it was only scaling lol...) each time the servers got lost in oblivion, we might not hear anymore from the people tasked to resolve said issues. Not saying they got fired, this is just a possibility, maybe they just quit because the higher ups are prioritizing the crown store or they aren't putting enough money / time into fixing the game and listening their teams.Edited by Suryoyo on October 30, 2019 12:43PM0 -
nafensoriel✭✭✭✭✭KappaKid83 wrote: »I think we can all agree that at this point we would like to have some insight from Matt regarding these issues and what the team is doing going forward to eliminate these issues. Gina has done a hell of a job putting out fires for a week now but at some point we, as a community, deserve an update from Matt. Things clearly haven't gotten better and the LFG system has unfortunately done more harm than good along with a bunch of other back end bugs that we haven't seen before this update. Maybe it is time to go back to the drawing board on all of it and start over, just my two cents though.
The only released fix was memory based which will do nothing to help server performance as its almost entirely client side.
I think ZOS shot themselves in the foot by telling people about the memory changes. It would have been better as a silent change since lack of understanding makes everyone expect more than they got.
Right now what they are effectively doing is changing the engine of a car while traveling down the highway at 100kph4 -
KappaKid83✭✭✭✭✭nafensoriel wrote: »KappaKid83 wrote: »I think we can all agree that at this point we would like to have some insight from Matt regarding these issues and what the team is doing going forward to eliminate these issues. Gina has done a hell of a job putting out fires for a week now but at some point we, as a community, deserve an update from Matt. Things clearly haven't gotten better and the LFG system has unfortunately done more harm than good along with a bunch of other back end bugs that we haven't seen before this update. Maybe it is time to go back to the drawing board on all of it and start over, just my two cents though.
The only released fix was memory based which will do nothing to help server performance as its almost entirely client side.
I think ZOS shot themselves in the foot by telling people about the memory changes. It would have been better as a silent change since lack of understanding makes everyone expect more than they got.
Right now what they are effectively doing is changing the engine of a car while traveling down the highway at 100kph
I understand that this fix was not something that could fix performance but that is what they sold it to the community as. The LFG system on the other hand was something that was a highly touted change that was supposed to improve QoL within the game but ultimately it has only brought down the servers multiple times since its' launch and has proven it also can not handle the load of the player base. These are things that need to be addressed by the leader of the studio, Matt, and I am of the opinion that the community deserves better than radio silence from anyone besides Gina/Jessica/Sarah.4 -
Tyrion87✭✭✭✭✭
✭✭But... what for? Are there really any people left that still believe in any of their promises? Really?
Things like: 'we're working on getting it fixed', 'investigating, stay tuned', 'thank you for your patience' are a meme at this point.
They have promised so many things, yet failed at everything.
That's why I don't expect them anymore to step up and inform us what they have planned and how they believe it can improve performance. At this point all I want is admitting that they screwed it up, apologize and let us know how they plan to reimburse us for all the hassle. Other than that, just work harder ZOS, hire some more capable people and fix this mess. I don't care how but FIX it finally once and for all. Cause people already lost their patience and time is really running out.5 -
zaria✭✭✭✭✭
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Why are not the group finder on its own server so it don't affect the other performance and why are dungeons and BG sharing finder. We can assume they do since BG always get problems then its an dungeon related event.KappaKid83 wrote: »nafensoriel wrote: »KappaKid83 wrote: »I think we can all agree that at this point we would like to have some insight from Matt regarding these issues and what the team is doing going forward to eliminate these issues. Gina has done a hell of a job putting out fires for a week now but at some point we, as a community, deserve an update from Matt. Things clearly haven't gotten better and the LFG system has unfortunately done more harm than good along with a bunch of other back end bugs that we haven't seen before this update. Maybe it is time to go back to the drawing board on all of it and start over, just my two cents though.
The only released fix was memory based which will do nothing to help server performance as its almost entirely client side.
I think ZOS shot themselves in the foot by telling people about the memory changes. It would have been better as a silent change since lack of understanding makes everyone expect more than they got.
Right now what they are effectively doing is changing the engine of a car while traveling down the highway at 100kph
I understand that this fix was not something that could fix performance but that is what they sold it to the community as. The LFG system on the other hand was something that was a highly touted change that was supposed to improve QoL within the game but ultimately it has only brought down the servers multiple times since its' launch and has proven it also can not handle the load of the player base. These are things that need to be addressed by the leader of the studio, Matt, and I am of the opinion that the community deserves better than radio silence from anyone besides Gina/Jessica/Sarah.
Grinding just make you go in circles.
Asking ZoS for nerfs is as stupid as asking for close air support from the death star.0 -
Donny_Vito✭✭✭✭✭
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Most definitely. If anyone has worked on a development team, you know they are trying to resolve the issue because no developer wants their code to have bugs or behave in a manner that is not intended. Now with that being said, a good team will also not release information on a bug fix until they know it is stable or else you're going to just eat those words later down the road. This is not meant to defend their team, as I for one do not have personal insight about their modus operandi (MO) and claiming that I do, or speaking like I do, would be plain ignorance, but I do have experience on multiple development teams and that has been my experience. We want sound code, but it's not always the outcome.1 -
molecule✭✭✭✭✭
✭More fake promises won't cure the problem.
There are 2 options at the moment
1 ) ZOS has no idea how to fix their game - Outcome for playerbase = No change
2 ) Fixing the game will cost ZOS money - Outcome for playerbase = No change3 -
KappaKid83✭✭✭✭✭More fake promises won't cure the problem.
There are 2 options at the moment
1 ) ZOS has no idea how to fix their game - Outcome for playerbase = No change
2 ) Fixing the game will cost ZOS money - Outcome for playerbase = No change
I think this sentiment is exactly why we need a response from Matt. I am also leaning towards having this mindset and I really don't want to. I thoroughly enjoy the game when it is functional but right now I login, do my dailies and go play another MMO, it's in a sad state.0 -
vamp_emily✭✭✭✭✭
✭✭✭I'm sure Matt would say... "We are killing it!".
If you want a friend, get a dog.
AW Rank: Grand Warlord 1 ( level 49)7 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭More fake promises won't cure the problem.
There are 2 options at the moment
1 ) ZOS has no idea how to fix their game - Outcome for playerbase = No change
2 ) Fixing the game will cost ZOS money - Outcome for playerbase = No change
3) Fixing the game takes time
Outcome for playerbase = No change, yet
Unfortunately, given the short-term nature of ESO's events and promotions, "No change, yet" is functionally identical to "No change" for all the players affected.
"We're fixing stuff for Q1 next year" is great...but doesnt do much to help players who want event tickets for the Wirches Festival and the 3 upcoming events now.0 -
pdblake✭✭✭✭✭
✭vamp_emily wrote: »I'm sure Matt would say... "We are killing it!".
He'd be right. It's being thoroughly flogged to death.3 -
ChunkyCat✭✭✭✭✭
✭✭✭✭✭Words from Matt:
“Thank you for your patience while we investigate the issues while working on a fix which will be released soon!”2 -
idk✭✭✭✭✭
✭✭✭✭✭It would be appropriate for Zos to release a statement concerning the issues presented after this update when live on PC. It is clearly frustrating for the player and goes well beyond the types of issues we normally face.2 -
KappaKid83✭✭✭✭✭VaranisArano wrote: »More fake promises won't cure the problem.
There are 2 options at the moment
1 ) ZOS has no idea how to fix their game - Outcome for playerbase = No change
2 ) Fixing the game will cost ZOS money - Outcome for playerbase = No change
3) Fixing the game takes time
Outcome for playerbase = No change, yet
Unfortunately, given the short-term nature of ESO's events and promotions, "No change, yet" is functionally identical to "No change" for all the players affected.
"We're fixing stuff for Q1 next year" is great...but doesnt do much to help players who want event tickets for the Wirches Festival and the 3 upcoming events now.
Agree here as well. They also haven't announced anything anything about an extension to the event for this past weekends server debacle, obviously that may be coming but we haven't seen it yet.0 -
Vapirko✭✭✭✭✭
✭✭✭✭✭Lmao come on OP are you new? They aren’t fixing this games performance. It’s 6 years in and it’s only gotten worse while more content and complex abilities and animations have been added in. You honestly think they’re gonna come out and give you an honest update? Because that would go something like, “hey guys look, we’ve been keeping you all on the hook with these performance road maps but you and I both know it’s never gonna get better. But in our defense we never actually promised any performance fixes. What we said was, ‘this might result in a slight FPS increase for some users,’ so who is really to blame here?”Edited by Vapirko on October 30, 2019 2:25PM6 -
KappaKid83✭✭✭✭✭Lmao come on OP are you new? They aren’t fixing this games performance. It’s 6 years in and it’s only gotten worse while more content and complex abilities and animations have been added in. You honestly think they’re gonna come out and give you an honest update? Because that would go something like, “hey guys look, we’ve been keeping you all on the hook with these performance road maps but you and I both know it’s never gonna get better. But in our defense we never actually promised any performance fixes. What we said was, ‘this might result in a slight FPS increase for some users,’ so who is really to blame here?”
Of course I am not new, I am asking for actual transparency from the Lead Dev on the game. Take a page from Bungie and have a weekly state of the game post and start from there. Address the community like you actually care about them, that's what I am asking for. And if Matt is ultimately not that guy then IMO it is time to move on from him or for us to move onto another game and stop supporting this one.0 -
Donny_Vito✭✭✭✭✭
✭KappaKid83 wrote: »Lmao come on OP are you new? They aren’t fixing this games performance. It’s 6 years in and it’s only gotten worse while more content and complex abilities and animations have been added in. You honestly think they’re gonna come out and give you an honest update? Because that would go something like, “hey guys look, we’ve been keeping you all on the hook with these performance road maps but you and I both know it’s never gonna get better. But in our defense we never actually promised any performance fixes. What we said was, ‘this might result in a slight FPS increase for some users,’ so who is really to blame here?”
Of course I am not new, I am asking for actual transparency from the Lead Dev on the game. Take a page from Bungie and have a weekly state of the game post and start from there. Address the community like you actually care about them, that's what I am asking for. And if Matt is ultimately not that guy then IMO it is time to move on from him or for us to move onto another game and stop supporting this one.
I think the real determining factor that Matt is judged on is income. Is the game functioning in a manner that income is generated to the status quo we expect? If so, continue on. If not, evaluate and determine if a replacement is necessary. It's hard to blame the management at ZoS (a business) when we are still subscribing to ESO+, buying DLCs, and spending money in the Crown Store. The main goal is to generate as much income as possible. While it would be nice if we had weekly pow-wows with the development team, that just doesn't seem how this business operates. So the real question is...will you continue to spend money with this business?
Edit: The question was rhetorical, in case that wasn't obvious.
Edited by Donny_Vito on October 30, 2019 2:55PM1 -
KappaKid83✭✭✭✭✭Donny_Vito wrote: »KappaKid83 wrote: »Lmao come on OP are you new? They aren’t fixing this games performance. It’s 6 years in and it’s only gotten worse while more content and complex abilities and animations have been added in. You honestly think they’re gonna come out and give you an honest update? Because that would go something like, “hey guys look, we’ve been keeping you all on the hook with these performance road maps but you and I both know it’s never gonna get better. But in our defense we never actually promised any performance fixes. What we said was, ‘this might result in a slight FPS increase for some users,’ so who is really to blame here?”
Of course I am not new, I am asking for actual transparency from the Lead Dev on the game. Take a page from Bungie and have a weekly state of the game post and start from there. Address the community like you actually care about them, that's what I am asking for. And if Matt is ultimately not that guy then IMO it is time to move on from him or for us to move onto another game and stop supporting this one.
I think the real determining factor that Matt is judged on is income. Is the game functioning in a manner that income is generated to the status quo we expect? If so, continue on. If not, evaluate and determine if a replacement is necessary. It's hard to blame the management at ZoS (a business) when we are still subscribing to ESO+, buying DLCs, and spending money in the Crown Store. The main goal is to generate as much income as possible. While it would be nice if we had weekly pow-wows with the development team, that just doesn't seem how this business operates. So the real question is...will you continue to spend money with this business?
Edit: The question was rhetorical, in case that wasn't obvious.
This I think hits the nail on the head unfortunately. It isn't the way the community who is passionate about the game with tons of hours wants the game to be looked at but the bottom line to the parent company is all that matters in the end. And unfortunately until the servers get to a point where PC-EU users can't spend in the crown store I don't think they will care if we get tangible change and that in itself is demoralizing.3 -
Sandman929✭✭✭✭✭
✭✭✭✭✭I'm sure he could churn out a couple of paragraphs without saying anything real again, or he could just cut and paste the last time.5 -
chess1ukb16_ESO✭✭✭✭We do not need an update as we can cut and paste his last one or Richard's last one. I saw one from last year a few days ago and thought it was new as the issues were exactly the same.5 -
KappaKid83✭✭✭✭✭chess1ukb16_ESO wrote: »We do not need an update as we can cut and paste his last one or Richard's last one. I saw one from last year a few days ago and thought it was new as the issues were exactly the same.
Very true, all the more reason for an actual update. The cut and paste BS is getting old and that needs to change.0
