Can't login on support/ticket page

Sigerk · October 2019

Hi,

I am trying to send a ticket and for some reason when I have to login the login button is not working. When I go to ''account'' I can login just fine, but moving then to the support section seems to log me out again and when I go through the process of selecting my ticket categories and come to the login page I just can't login.

I can enter the game, the forums, the account section of the website, just not the support section.

Edit: to clarify

WuffyCerulei · October 2019

Are you trying to log on with Firefox? Cuz I tried logging on there before with the same issue. Used a different browser, and it worked no problem. Not sure why it doesn’t work specifically on Firefox tho.

Sigerk · October 2019

No I use Chrome. Which browser worked for you?

ZOS_JesC · October 2019

Hi there, maintenance was completed a little while ago, please let us know if you are still unable to login on the website or submit a ticket.

WuffyCerulei · October 2019

Sigerk wrote: »

No I use Chrome. Which browser worked for you?

The ole Internet Explorer, aka Microsoft Edge. I never use it, but it worked there.

Sigerk · October 2019

ZOS_JesC wrote: »

Hi there, maintenance was completed a little while ago, please let us know if you are still unable to login on the website or submit a ticket.

Hi,

I tried to submit a ticket again but it still doesn't let me do it. The exact same as detailed in first post. So I can go to the website, log in to my account, but as soon as I click the support button it seems to log me out. When I go through the stages of ticket category selection and am prompted to login again it just doesn't let me. See the screenshot in the opening post.

ZOS_JesC · October 2019

@Sigerk I'll reach out to you via PMs for a few additional troubleshooting steps.